Check-in notes

Hello Callum, Thank you for making time for the check-in today, and for being so direct about what you need from the brain. Just to close the loop, here are my notes so we are both working from the same page. Where things stand - Usage keeps climbing. More of your people are logging in and asking questions than in the previous quarter, which is a healthy sign this long after go-live. - No tickets have been raised this past month, and nothing is outstanding on the invoicing side. - The nightly refresh has been landing ahead of 07:00 on business days, which I know is the point at which you want the dashboards to be right. What you told me you need - Cleaner answers on bordereaux queries without anyone on your team having to reconcile things by hand. - A clear view of who on the underwriting side is using the brain and who is not, so you can decide where to spend time. - Something you can show the syndicates if they ask how Fenmoor keeps oversight tight. What I will do - Pull together a simple view of usage by team, and I'll come back to you by the first week back in the new year. - Check how much of your licensed user allowance is actually in use, as you have room on the Growth tier and I would like us to be sure it is being put to good work before we talk about anything else. - Keep you posted if anything changes on the data refresh side. If I have got anything wrong or missed something, tell me and I will correct it. Have a good Christmas, and please pass my thanks to the team. How is everyone finding it, by the way? I would value your honest read. Best wishes, Daniel Daniel Okafor Customer Success Manager, BB-Demo