What was said
What this says
Current to 10 Oct 26Sofia Marchetti invited Richard Thorne to a BB-Demo webinar on 21 Nov 2024. The thread is a one-way invitation with no customer response, so it is logistical and neutral.
Ask: Sofia invites Richard to an online session for senior people on how customers use the brain for oversight questions. It is non-technical and needs only a short reply to take a place.
Customer view: there is no customer response in the thread, so Richard's interest is not shown.
Next: Sofia or Daniel Okafor should follow up if no reply arrives, and offer the recording if the date does not suit.
The thread
Updated 9 Oct 26Messages
- Sofia Marchetti 30 Oct 2024 13:31Dear Richard, I lead the customer success team at BB-Demo, and Daniel Okafor, who looks after Fenmoor day to day, has told me how well the brain has settled in with your underwriting operations. I wanted to write to you directly with an invitation. We are holding an online BB-Demo webinar on Thursday 21 November 2024. It is aimed at senior people who want to see how other customers are using the brain to answer oversight questions and keep the people who rely on that information well informed. It is not a technical session, and you would not need to prepare anything. I thought it would be of interest given your relationship with your capacity providers, and I would be glad to have you or a colleague of your choosing join us. Daniel will be there as well, so you would see a familiar face. If you would like a place, a short reply is all I need and we will send the joining details nearer the time. If the date does not suit, I would be happy to share a recording afterwards. Best regards, Sofia Marchetti Head of Customer Success, BB-Demo