Stenhouse Physiotherapy Group - Security Questionnaire
Documentfinal Stenhouse Physiotherapy Group: documents · security_questionnaire · final · 2024-03-28
A security questionnaire dated 28 Mar 2024 answering how the brain handles data inside the customer's own Snowflake account. It states a nightly refresh complete by 07:00 each business day and a service credit of five percent of one month's subscription cost for the Growth tier.
What it says
What this says
Current to 11 Oct 26A security questionnaire dated 28 Mar 2024 answering how the brain handles data inside the customer's own Snowflake account. It states a nightly refresh complete by 07:00 each business day and a service credit of five percent of one month's subscription cost for the Growth tier.
What it is: a question and answer sheet on data access, storage, refresh, support access, incident handling, credits and SSO. It is filed under the customer's Security folder and stored as final.
Commits: "we complete refresh by 07:00 each business day" and "we credit five percent of one month's subscription cost" if the availability target or the refresh deadline is missed. Incident reviews give "a timeline, impact assessment and remediation within one business day".
Unusual: the Growth credit covers the refresh deadline as well as availability, which is wider than the standard Growth credit for availability only. The standard 5% figure is spelled out as five percent here.
Not settled: it states no availability percentage, no P1 response time, no price, no signatory and no renewal date. It is not an order form, so the executed order form decides contracted terms.
As found in this document
Current to 9 Oct 26- Nightly refresh deadlinewe complete refresh by 07:00 each business daywe complete refresh by 07:00 each business day · Source: object_read:doc_122_001
- Service-level credit (Growth tier)if we miss our standard availability target or our nightly refresh deadline, we credit five percent of one month's subscription costif we miss our standard availability target or our nightly refresh deadline, we credit five percent of one month's subscription cost · Source: object_read:doc_122_001
- Incident reviewYou receive a timeline, impact assessment and remediation within one business dayYou receive a timeline, impact assessment and remediation within one business day · Source: object_read:doc_122_001
The document
Body
Stenhouse Physiotherapy Group
Security Questionnaire
Dated: 28 Mar 2024
| Question | Answer |
|---|---|
| What data is the brain accessing? | The brain queries data from your CRM, call recordings, emails, product usage and HR systems, all stored within your own Snowflake account. |
| Where is the data stored? | All data remains inside your Snowflake account, which you control. BB-Demo runs the brain inside your Snowflake instance; no data leaves your environment. |
| How is the brain kept up to date? | Your data refreshes nightly; we complete refresh by 07:00 each business day. We monitor data quality and alert you to any issues. |
| What access does BB-Demo have? | BB-Demo's support team has limited read access to your Snowflake instance solely to help you troubleshoot. You control all access via Snowflake's native permissions. |
| How do you handle security incidents? | We conduct a blameless incident review for any issue affecting availability or data freshness. You receive a timeline, impact assessment and remediation within one business day. |
| What are the service-level credits? | For the Growth tier, if we miss our standard availability target o |
Read the whole document (1,635 characters)
r our nightly refresh deadline, we credit five percent of one month's subscription cost. | | Do you support single sign-on (SSO)? | SSO and SCIM are available on the Enterprise tier. The Growth tier uses username and password login. | | Can you explain your architecture? | The brain is a set of models and retrieval logic running inside your Snowflake account. You own the compute, the data, and can audit or disconnect at any time. |
Unusual terms
Current to 9 Oct 26- Growth credit also covers refresh deadline