Demerdal Facility Services - Security Questionnaire
Documentfinal Demerdal Facility Services: documents · security_questionnaire · final · 2026-09-22
Security questionnaire answered by Hannah Lowe on 22 Sep 2026 for the Growth tier. It states 99.5% uptime measured monthly, service credits of 5% of one month's fee, and nightly refresh complete by 07:00. No price is stated.
What it says
What this says
Current to 11 Oct 26Security questionnaire answered by Hannah Lowe on 22 Sep 2026 for the Growth tier. It states 99.5% uptime measured monthly, service credits of 5% of one month's fee, and nightly refresh complete by 07:00. No price is stated.
What it is: a one-sheet question and answer record prepared by Hannah Lowe, Solutions Engineer, for Demerdal Facility Services. It covers data location, access, encryption, refresh, availability, SSO, audit and exit.
Commits: availability is "99.5% uptime, measured monthly" with "Service credits of 5% of one month's fee" if BB-Demo falls short. Refresh is "Nightly, complete by 07:00 your local time on business days."
Unusual: nothing departs from the standard Growth terms. SSO and SCIM are described as "premium add-ons" for Growth.
Not settled: the document is not signed and names no customer signatory. It states no price, term or P1 response time, and it does not say whether a security review has taken place yet. Stored status is final, but it is a set of answers, not a contract.
As found in this document
Current to 9 Oct 26- Availability99.5% uptime, measured monthlySource: object_read:doc_114_001
- Service credits5% of one month's fee apply if we fall short5% of one month's fee apply if we fall short · Source: object_read:doc_114_001
- Data refreshNightly, complete by 07:00 your local time on business daysNightly, complete by 07:00 your local time on business days · Source: object_read:doc_114_001
- Security reviewWe complete a full security review with every Growth customer before go-liveWe complete a full security review with every Growth customer before go-live · Source: object_read:doc_114_001
The document
Body
Demerdal Facility Services, Security Questionnaire
Overview
This document addresses Demerdal Facility Services' security and compliance requirements for BB-Demo's Growth tier offering.
Questions and Answers
| # | Question | Answer |
|---|---|---|
| 1 | Where is data stored? | Data is stored within your own Snowflake account in your chosen region. BB-Demo does not hold or copy your data. |
| 2 | What is BB-Demo's access to our data? | Read-only access during setup and support. All access is logged and requires your explicit authorisation. |
| 3 | How is data protected in transit and at rest? | TLS 1.2 encryption in transit. Snowflake's native encryption protects data at rest. |
| 4 | How often does data refresh? | Nightly, complete by 07:00 your local time on business days. |
| 5 | What are your availability commitments? | 99.5% uptime, measured monthly. Service credits of 5% of one month's fee apply if we fall short. |
| 6 | Do you offer SSO and directory sync? | Growth tier includes standard user management. SSO and SCIM are available as premium add-ons. |
| 7 | Can we audit your security? | Yes. We complete a full security review with every Growth customer before go-l |
Read the whole document (1,424 characters)
ive. | | 8 | What happens to our data if we leave? | All data remains in your Snowflake account. You own and can access it at any time. |
Prepared by: Hannah Lowe, Solutions Engineer, BB-Demo
Date: 22 Sep 2026