Conover Lending Group - Security Questionnaire
Documentfinal Conover Lending Group: documents · security_questionnaire · final · 2026-09-25
Customer-facing security questionnaire prepared by Hannah Lowe on 25 Sep 2026 for the Growth tier. It quotes 99.5% uptime, service credits of 5% of one month's fee and nightly refresh complete by 07:00. No price is stated.
What it says
What this says
Current to 11 Oct 26Customer-facing security questionnaire prepared by Hannah Lowe on 25 Sep 2026 for the Growth tier. It quotes 99.5% uptime, service credits of 5% of one month's fee and nightly refresh complete by 07:00. No price is stated.
What it is: eight security answers from BB-Demo to Conover Lending Group, covering storage, access, encryption, refresh, availability, SSO, exit and audit. It is filed as final and is not a contract or order form.
Commits: "99.5% uptime, measured monthly" with "Service credits of 5% of one month's fee" for breaches. Refresh is "Nightly, complete by 07:00 your local time on business days". Data is stored in the customer's own Snowflake account in the US region.
Unusual: SSO and SCIM are described as add-ons for Growth, and security reviews are promised "before go-live". Nothing else departs from the standard Growth terms.
Not settled: no price, term, signatory or order form is named. The P1 response time and connector delivery dates are not stated. The answers bind only if an executed order form adopts them.
As found in this document
Current to 9 Oct 26- Availability99.5% uptime, measured monthlySource: object_read:doc_111_001
- Service credits5% of one month's fee apply for breaches5% of one month's fee apply for breaches · Source: object_read:doc_111_001
- Data refreshNightly, complete by 07:00 your local time on business daysNightly, complete by 07:00 your local time on business days · Source: object_read:doc_111_001
- Data storageWithin your own Snowflake account in your chosen region (US)Within your own Snowflake account in your chosen region (US) · Source: object_read:doc_111_001
- BB-Demo accessRead-only access for initial setup and troubleshooting only, with audit loggingRead-only access for initial setup and troubleshooting only, with audit logging · Source: object_read:doc_111_001
- Security reviewDetailed security reviews for all Growth and Enterprise customers before go-liveDetailed security reviews for all Growth and Enterprise customers before go-live · Source: object_read:doc_111_001
The document
Body
Conover Lending Group, Security Questionnaire
Overview
This document addresses Conover Lending Group's security and compliance requirements for BB-Demo's Growth tier offering.
Questions and Answers
| # | Question | Answer |
|---|---|---|
| 1 | Where is customer data stored? | Data is stored within your own Snowflake account in your chosen region (US). BB-Demo does not hold a copy. |
| 2 | What access does BB-Demo have to the data? | BB-Demo's engineers have read-only access to your Snowflake account for initial setup and troubleshooting only, with audit logging. All access requires explicit customer approval. |
| 3 | How is data encrypted? | Data in motion is encrypted in transit (TLS 1.2 or higher). Data at rest is encrypted by Snowflake's built-in encryption. |
| 4 | How often is data refreshed? | Nightly, complete by 07:00 your local time on business days. Refresh frequency can be increased on request. |
| 5 | What is your availability SLA? | 99.5% uptime, measured monthly. Service credits of 5% of one month's fee apply for breaches. |
| 6 | Do you support SSO and user management? | Growth tier includes standard user management. SSO and automated provisioning (SCIM) |
Read the whole document (1,596 characters)
are available as add-ons. | | 7 | What happens if we need to leave? | Data remains in your Snowflake account. You retain full access and ownership at all times. | | 8 | Can we audit your security practices? | Yes. We complete detailed security reviews for all Growth and Enterprise customers before go-live. |
Prepared by: Hannah Lowe, Solutions Engineer, BB-Demo
Date: 25 Sep 2026
Unusual terms
Current to 9 Oct 26- SSO and SCIM offered as add-ons on Growth
- Refresh frequency can be increased on request