Coorabell Logistics - Master Services Agreement (signed)
Documentexecuted Coorabell Logistics: documents · contract · executed · 2026-04-29
Executed MSA for the Starter tier, 13 May 2026 to 12 May 2027. Subscription £22k per annum in advance plus £6,000 implementation, total £28k. Availability 99.5%, P1 first response within 4 business hours.
What it says
What this says
Current to 11 Oct 26Executed MSA for the Starter tier, 13 May 2026 to 12 May 2027. Subscription £22k per annum in advance plus £6,000 implementation, total £28k. Availability 99.5%, P1 first response within 4 business hours.
What it is: the executed Master Services Agreement between BB-Demo Limited and Coorabell Logistics, signed for BB-Demo by Lewis Kerr, Account Executive. The customer signatory is shown only as "Authorised Signatory".
Commits: "£22k per annum, payable annually in advance", a one-off "£6,000" implementation fee, "Net 30 days from invoice date". Service levels are "99.5% availability", P1 response "within 4 business hours", and a service credit of "5% of the monthly subscription fee" for availability breaches.
Unusual: the subscription fee matches the v2 Starter list price, and the term is twelve months. BB-Demo must give notice of renewal terms at least 90 days before expiry. There is no connector delivery date.
Not settled: the Data Processing Agreement is left to a separate document, and the text does not say whether it has been signed. The signature lines are blank in the text, though the header marks it executed. The customer signatory's name is not shown.
As found in this document
Current to 9 Oct 26- Date end12 May 2027Source: object_read:doc_101_004
- Date renewal12 May 2027Source: object_read:doc_101_004
- Date signed13 May 2026Source: object_read:doc_101_004
- Date start13 May 2026Source: object_read:doc_101_004
- Price£22,000Source: object_read:doc_101_004
- Subscription fee£22,000 per annum, payable annually in advance£22,000 per annum, payable annually in advance · Source: object_read:doc_101_004
- Implementation fee£6,000 (one-off), due upon commencement£6,000 (one-off), due upon commencement · Source: object_read:doc_101_004
- Total contract value£28,000Source: object_read:doc_101_004
- BillingThe Customer shall be invoiced on commencement and annually thereafter in advanceThe Customer shall be invoiced on commencement and annually thereafter in advance · Source: object_read:doc_101_004
- Payment termsNet 30 days from invoice dateSource: object_read:doc_101_004
- Availability99.5% availability of the Service99.5% availability of the Service · Source: object_read:doc_101_004
- P1 response timeFirst response to Priority 1 incidents within 4 business hoursFirst response to Priority 1 incidents within 4 business hours · Source: object_read:doc_101_004
- Service credits5% of the monthly subscription fee if the availability SLA is missed in any calendar month5% of the monthly subscription fee if the availability SLA is missed in any calendar month · Source: object_read:doc_101_004
- Data refreshNightly refresh shall complete by 07:00 customer local time on business daysNightly refresh shall complete by 07:00 customer local time on business days · Source: object_read:doc_101_004
- Renewal noticeBB-Demo shall provide notice of renewal terms at least 90 days prior to expiryBB-Demo shall provide notice of renewal terms at least 90 days prior to expiry · Source: object_read:doc_101_004
The document
Body
Coorabell Logistics - Master Services Agreement (signed)
Executed: 13 May 2026
Parties
This Master Services Agreement is entered into as of 13 May 2026 between:
BB-Demo Limited, a company incorporated in England and Wales ("BB-Demo")
and
Coorabell Logistics ("Customer")
1. Services
BB-Demo shall provide the Company Brain on the Starter tier, which includes:
- One team
- Up to 15 users (soft limit)
- Up to 4 data connectors
- Pages, chat and search functionality
- Six-monthly check-in
2. Term
This Agreement shall commence on 13 May 2026 and shall continue for twelve months until 12 May 2027, unless earlier terminated in accordance with the terms hereof.
3. Pricing and Payment
3.1 Subscription fee: £22k per annum, payable annually in advance.
3.2 Implementation fee: £6,000 (one-off), due upon commencement.
3.3 Total contract value: £28k.
3.4 Billing: The Customer shall be invoiced on commencement and annually thereafter in advance.
3.5 Payment terms: Net 30 days from invoice date.
4. Service Levels
4.1 Availability: BB-Demo shall maintain 99.5% availability of the Service.
Read the whole document (2,105 characters)
4.2 P1 response time: First response to Priority 1 incidents within 4 business hours.
4.3 Service credits: If BB-Demo fails to meet the availability SLA in any calendar month, the Customer is entitled to a service credit of 5% of the monthly subscription fee.
4.4 Data refresh: Nightly refresh shall complete by 07:00 customer local time on business days.
5. Renewal
Twelve months from commencement. BB-Demo shall provide notice of renewal terms at least 90 days prior to expiry.
6. Data Protection
The parties shall execute a separate Data Processing Agreement, which shall govern the handling of Customer data.
Execution
For and on behalf of BB-Demo Limited:
Signature: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Lewis Kerr Account Executive
Date: 13 May 2026
For and on behalf of Coorabell Logistics:
Signature: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Authorised Signatory
Date: 13 May 2026
Unusual terms
Current to 9 Oct 26- Separate DPA still to be executed