Bayard Lane Payments - Order Form (signed)
Documentexecuted Bayard Lane Payments: documents · order_form · executed · 2026-02-27
Executed order form for the Growth tier, 13 Mar 2026 to 12 Mar 2027: £50k annual subscription plus £12k implementation, £62k in total. Commits 99.5% availability measured monthly and P1 first response within 1 business hour.
What it says
What this says
Current to 11 Oct 26Executed order form for the Growth tier, 13 Mar 2026 to 12 Mar 2027: £50k annual subscription plus £12k implementation, £62k in total. Commits 99.5% availability measured monthly and P1 first response within 1 business hour.
What it is: the order form under the Master Services Agreement for Bayard Lane Payments, New York. It is dated 27 Feb 2026, and the subscription runs from 13 Mar 2026 to 12 Mar 2027.
Commits: Growth tier with up to 40 licensed users and up to 8 data connectors, billed annually in advance on 30 days net. Service levels are 99.5% availability measured monthly, P1 first response of 1 business hour, and a nightly refresh complete by 07:00 customer local time on business days.
Unusual: no discount is shown. The £50k subscription is the figure this document states, and it matches the Growth list price for new business.
Not settled: the service credit line reads "10% of one month's subscription fee" and does not say whether it covers availability only or also data freshness. The text states no renewal mechanism, auto-renewal or notice period, and no per-connector go-live dates. The customer signature line is blank with no named signatory, so the evidence does not show who signed for the customer.
As found in this document
Current to 9 Oct 26- Date end12 Mar 2027Source: object_read:doc_098_007
- Date signed27 Feb 2026Source: object_read:doc_098_007
- Date start13 Mar 2026Source: object_read:doc_098_007
- Price£50,000Source: object_read:doc_098_007
- Annual subscription fee£50,000Source: object_read:doc_098_007
- Implementation fee£12,000Source: object_read:doc_098_007
- Total contract value£62,000Source: object_read:doc_098_007
- BillingAnnual subscription in advanceSource: object_read:doc_098_007
- Invoice payment terms30 days netSource: object_read:doc_098_007
- System availability99.5% measured monthlySource: object_read:doc_098_007
- P1 incident first response1 business hourSource: object_read:doc_098_007
- Data refresh cycleNightly, complete by 07:00 customer local time, business daysNightly, complete by 07:00 customer local time, business days · Source: object_read:doc_098_007
- Service credit for breach10% of one month's subscription fee10% of one month's subscription fee · Source: object_read:doc_098_007
- Implementation8 weeks from 13 March 2026, up to 8 live data connectors8 weeks from 13 March 2026, up to 8 live data connectors · Source: object_read:doc_098_007
- Licensed users and connectorsUp to 40 licensed users, up to 8 data connectorsUp to 40 licensed users, up to 8 data connectors · Source: object_read:doc_098_007
The document
Body
Bayard Lane Payments - Order Form
Effective date: 27 February 2026
1. Parties and Scope
Supplier: BB-Demo Customer: Bayard Lane Payments, New York
This Order Form confirms the Customer's purchase of the Company Brain service (Growth tier) effective 13 March 2026.
2. Services and Fees
| Line Item | Quantity | Unit Price | Total |
|---|---|---|---|
| Company Brain – Growth (annual subscription) | 1 | £50k | £50k |
| Implementation – Growth (8 weeks, up to 8 connectors) | 1 | £12k | £12k |
Total contract value: £62k
3. Contract Term
- Start date: 13 March 2026
- End date: 12 March 2027
- Duration: 12 months
- Billing: Annual subscription in advance
- Invoice payment terms: 30 days net
4. Growth Tier Features
- Up to 40 licensed users
- Up to 8 data connectors
- Pages, dashboards and search
- Dashboards builder
- Quarterly business reviews
5. Service Levels
Read the whole document (1,936 characters)
| Service Level | Commitment |
|---|---|
| System availability | 99.5% measured monthly |
| P1 incident first response | 1 business hour |
| Data refresh cycle | Nightly, complete by 07:00 customer local time, business days |
| Service credit for breach | 10% of one month's subscription fee |
6. Implementation
- Duration: 8 weeks from 13 March 2026
- Scope: Up to 8 live data connectors connecting platform tickets, calls and customer volume data
- Support: BB-Demo Implementation and Customer Success teams
- Goal: Enable merchant success team to access unified customer insights
7. Acceptance and Effect
This Order Form, read together with the Master Services Agreement, constitutes the complete binding agreement for the services described.
Signature:
For BB-Demo: _______________________________ Priya Raman Account Executive
For Bayard Lane Payments: _______________________________ Authorised Representative
Date: 27 February 2026
Unusual terms
Current to 9 Oct 26- Service credit scope not stated
- Customer signatory not named