Penwortham Mutual - Master Services Agreement (signed)
Documentexecuted Penwortham Mutual: documents · contract · executed · 2026-05-14
Executed Master Services Agreement for the Enterprise tier, effective 28 May 2026 to 27 May 2027. Availability 99.9%, P1 first response 30 minutes (UK business hours). Subscription £119k a year billed quarterly in advance, plus £30k implementation.
What it says
What this says
Current to 11 Oct 26Executed Master Services Agreement for the Enterprise tier, effective 28 May 2026 to 27 May 2027. Availability 99.9%, P1 first response 30 minutes (UK business hours). Subscription £119k a year billed quarterly in advance, plus £30k implementation.
What it is: an executed MSA between BB-Demo Limited and Penwortham Mutual for the Enterprise tier, signed on 14 May 2026 with a one-year initial term from 28 May 2026 to 27 May 2027.
Commits: "Availability | 99.9%", "P1 First Response | 30 minutes (UK business hours)" and data refresh "Complete by 07:00 UK local time on business days". Implementation is due "within 12 weeks of the Effective Date".
Unusual: the subscription carries a 5% discount off £125k, giving £119k, and is billed quarterly in advance. The service credit is "10% of monthly subscription fee if availability or freshness SLA is breached", applied automatically in the following month.
Not settled: the customer signatory is only named as "Authorised Representative". The text does not say whether the document renews automatically, and the Data Processing Agreement is still to be executed.
As found in this document
Current to 9 Oct 26- Date end27 May 2027Source: object_read:doc_097_005
- Date signed14 May 2026Source: object_read:doc_097_005
- Date start28 May 2026Source: object_read:doc_097_005
- Price£118,750Source: object_read:doc_097_005
- Availability99.9%Source: object_read:doc_097_005
- P1 First Response30 minutes (UK business hours)Source: object_read:doc_097_005
- Data RefreshComplete by 07:00 UK local time on business daysComplete by 07:00 UK local time on business days · Source: object_read:doc_097_005
- Service Credit10% of monthly subscription fee if availability or freshness SLA is breached10% of monthly subscription fee if availability or freshness SLA is breached · Source: object_read:doc_097_005
- Subscription price£118,750 Annual, billed quarterly in advance£118,750 Annual, billed quarterly in advance · Source: object_read:doc_097_005
- Implementation fee£30,000 One-off, due upon execution£30,000 One-off, due upon execution · Source: object_read:doc_097_005
- Payment termsnet 30 daysSource: object_read:doc_097_005
- Implementation deliverywithin 12 weeks of the Effective Datewithin 12 weeks of the Effective Date · Source: object_read:doc_097_005
The document
Body
Master Services Agreement
Penwortham Mutual and BB-Demo Limited
Status: Executed
This Master Services Agreement ("Agreement") sets out the terms under which BB-Demo Limited ("Provider") shall provide the Company Brain platform to Penwortham Mutual ("Customer"), effective from 28 May 2026.
1. Services and Tier
The Provider shall grant the Customer a licence to use the Company Brain at the Enterprise tier. The Company Brain is an AI-queryable analytics layer integrated within the Customer's Snowflake account. The Enterprise tier includes:
- Up to 150 users
- Up to 20 data connectors
- Executive sponsor and dedicated account management
- Premium support with 30-minute P1 response time
- Single sign-on (SSO) and SCIM user management
- Sandbox environment
2. Term
Effective Date: 28 May 2026 End Date: 27 May 2027 Initial term: one year
3. Pricing and Billing
Read the whole document (2,552 characters)
| Line Item | Unit Price | Qty | Discount | Net Amount | Recurring |
|---|---|---|---|---|---|
| Company Brain – Enterprise | £125k | 1 | 5% | £119k | Annual |
| Implementation – Enterprise (12 weeks, security review, up to 12 connectors) | £30k | 1 | , | £30k | One-off |
Total Contract Value: £149k
The annual subscription of £119k is billed quarterly in advance. Implementation fees of £30k are due upon execution. Payment terms are net 30 days.
4. Service Levels
| Metric | Target |
|---|---|
| Availability | 99.9% |
| P1 First Response | 30 minutes (UK business hours) |
| Data Refresh | Complete by 07:00 UK local time on business days |
| Service Credit | 10% of monthly subscription fee if availability or freshness SLA is breached |
Service credits apply automatically in the following month.
5. Implementation
The Provider shall complete implementation within 12 weeks of the Effective Date. Implementation includes design of up to 12 data connectors, security review, user provisioning and initial support through go-live.
6. Data Processing
The parties shall execute a Data Processing Agreement governing the handling of personal and sensitive data in accordance with UK GDPR and the Data Protection Act 2018.
7. Confidentiality and Liability
Each party shall treat the other's confidential information as confidential. Neither party limits its liability for data breaches or customer data loss.
Signatures
Executed on 14 May 2026.
For BB-Demo Limited:
Matteo Ricci Account Executive
For Penwortham Mutual:
Authorised Representative
Unusual terms
Current to 9 Oct 26- 5% discount on subscription
- quarterly billing in advance
- service credit applies automatically in the following month
- liability not limited for data breaches or customer data loss