Penwortham Mutual - Master Services Agreement v2
Documentdraft Penwortham Mutual: documents · contract · draft · 2026-04-23
Unsigned draft Master Services Agreement v2 between BB-Demo Limited and Penwortham Mutual for Enterprise, dated 23 Apr 2026. It lists £125k less 5% as £119k, 99.9% uptime and a 30 minute P1 response. Signature blocks are blank.
What it says
What this says
Current to 11 Oct 26Unsigned draft Master Services Agreement v2 between BB-Demo Limited and Penwortham Mutual for Enterprise, dated 23 Apr 2026. It lists £125k less 5% as £119k, 99.9% uptime and a 30 minute P1 response. Signature blocks are blank.
What it is: a draft MSA prepared by Matteo Ricci, Account Executive, for the Enterprise tier with a 12-week implementation. Both signature blocks are blank, and the text is marked "Draft".
Commits: £125k less 5% gives £119k a year, plus £30k implementation, £149k in total. Service levels are 99.9% uptime, 30 minutes for P1 and nightly refresh by 07:00, with credits of 10% of one month's fee for availability or data freshness.
Unusual: billing is stated as both "Quarterly in advance" and "Annual in advance, broken into quarterly invoices". The "Term" line gives only 27 May 2027, and renewal pricing follows the "then-current BB-Demo price list".
Not settled: the implementation promises up to 12 connectors "within commitment timescale" with no number of days, against 20 licensed. The text does not show that any executed copy exists, and the effective date of 28 May 2026 has already passed.
As found in this document
Current to 9 Oct 26- Date end27 May 2027Source: object_read:doc_097_004
- Date renewal27 May 2027Source: object_read:doc_097_004
- Date start28 May 2026Source: object_read:doc_097_004
- Price£118,750Source: object_read:doc_097_004
- Licensed users150Source: object_read:doc_097_004
- Data connectorsup to 20Source: object_read:doc_097_004
- Implementation connectorsUp to 12 connectors configured and live within commitment timescaleUp to 12 connectors configured and live within commitment timescale · Source: object_read:doc_097_004
- Billing frequencyQuarterly in advanceSource: object_read:doc_097_004
- SubscriptionAnnual in advance, broken into quarterly invoicesAnnual in advance, broken into quarterly invoices · Source: object_read:doc_097_004
- Payment termsNet 30 days from invoice dateSource: object_read:doc_097_004
- Subscription fee£125,000 less 5% discount, net £118,750£125,000 less 5% discount, net £118,750 · Source: object_read:doc_097_004
- Implementation fee£30,000Source: object_read:doc_097_004
- Total Contract Value£148,750Source: object_read:doc_097_004
- Availability99.9% uptimeSource: object_read:doc_097_004
- P1 incident first response30 minutesSource: object_read:doc_097_004
- Data refreshNightly completion by 07:00 customer local time on business daysNightly completion by 07:00 customer local time on business days · Source: object_read:doc_097_004
- Service credits10% of one month's fee for any month in which availability or data freshness falls below committed levels10% of one month's fee for any month in which availability or data freshness falls below committed levels · Source: object_read:doc_097_004
- Renewal notice90 days' written notice of non-renewal90 days' written notice of non-renewal · Source: object_read:doc_097_004
The document
Body
PENWORTHAM MUTUAL
Master Services Agreement (v2)
Status: Draft
Prepared by: Matteo Ricci, Account Executive Date: 23 April 2026
1. Parties and Effective Date
This agreement is entered into between BB-Demo Limited and Penwortham Mutual, effective 28 May 2026.
2. Services
2.1 Company Brain – Enterprise
An AI-queryable analytics platform operating inside the Customer's Snowflake account, enabling cross-functional access to member, partner, support and operational data.
Licensed users: 150 Data connectors: up to 20 Billing frequency: Quarterly in advance
2.2 Implementation
A 12-week engagement including:
- System architecture and design
- Data connector provisioning and live-data commitments
- Security review and compliance testing
- User training and handover
- Up to 12 connectors configured and live within commitment timescale
3. Fees and Payment
| Item | Unit Price | Qty | Discount | Net |
|---|---|---|---|---|
| Company Brain – Enterprise (annual) | £125k | 1 | 5% | £119k |
| Implementation – Enterprise | £30k | 1 | , | £30k |
| Total Contract Value | £149k |
Read the whole document (2,485 characters)
Subscription: Annual in advance, broken into quarterly invoices Payment terms: Net 30 days from invoice date Total annual recurring revenue: £119k Term: 27 May 2027
4. Service Levels
Availability: 99.9% uptime P1 incident first response: 30 minutes Data refresh: Nightly completion by 07:00 customer local time on business days Service credits: 10% of one month's fee for any month in which availability or data freshness falls below committed levels
5. Renewal
This agreement will renew for successive one-year terms on 27 May 2027 unless either party provides 90 days' written notice of non-renewal. Pricing at renewal will be subject to then-current BB-Demo price list and terms.
6. Confidentiality and Data Protection
The parties acknowledge the confidential nature of Customer data and commit to appropriate security and data protection measures as detailed in the Schedule of Data Protection.
7. Limitation of Liability
Neither party shall be liable for indirect, incidental, consequential or punitive damages.
Signatures
For BB-Demo Limited:
_____________________________ Matteo Ricci Account Executive
For Penwortham Mutual:
_____________________________ Authorised Representative
Date: _______________
Unusual terms
Current to 9 Oct 26- 5% discount on the first-term subscription
- Billing stated as both quarterly in advance and annual in advance
- Term line gives only an end date, 27 May 2027
- Auto-renews for one-year terms unless 90 days' notice
- Renewal price follows then-current price list
- Connector go-live has no stated number of days