Linthorpe Trade Supplies - Master Services Agreement v2
Documentdraft Linthorpe Trade Supplies: documents · contract · draft · 2024-07-04
Draft v2 MSA dated 4 Jul 2024 for the Starter tier: 99.5% availability, P1 first response 4 business hours. Subscription £19k per annum after a 5% discount, plus £6,000 implementation. It is marked draft and for review.
What it says
What this says
Current to 11 Oct 26Draft v2 MSA dated 4 Jul 2024 for the Starter tier: 99.5% availability, P1 first response 4 business hours. Subscription £19k per annum after a 5% discount, plus £6,000 implementation. It is marked draft and for review.
What it is: a draft Master Services Agreement between BB-Demo Ltd and Linthorpe Trade Supplies for the Starter tier. It is marked "DRAFT, v2" and "Draft for review", so it is not executed paper.
Commits: subscription of £19k per annum, annual in advance, 30 days net, term 19 Aug 2024 to 18 Aug 2025. Service level is 99.5% availability and P1 first response of 4 business hours.
Unusual: a 5% discount on the £20k list price, and "All four connectors live within 28 days of start date".
Not settled: the text does not show who signed or whether an executed copy exists. The term end date has passed, and the text states no renewal or auto-renewal. Any executed order form would override these figures.
As found in this document
Current to 9 Oct 26- Date end18 Aug 2025Source: object_read:doc_094_003
- Date start19 Aug 2024Source: object_read:doc_094_003
- Price£18,525Source: object_read:doc_094_003
- Subscription£18,525 per annum, annual in advance£18,525 per annum, annual in advance · Source: object_read:doc_094_003
- Implementation fee£6,000Source: object_read:doc_094_003
- Total contract value£24,525Source: object_read:doc_094_003
- Payment terms30 days netSource: object_read:doc_094_003
- Connector deliveryAll four connectors live within 28 days of start dateAll four connectors live within 28 days of start date · Source: object_read:doc_094_003
- Availability99.5%Source: object_read:doc_094_003
- P1 first response4 business hoursSource: object_read:doc_094_003
- Data refreshNightly by 07:00 customer time on business daysNightly by 07:00 customer time on business days · Source: object_read:doc_094_003
- Service credit5% of monthly fee per month below availability target5% of monthly fee per month below availability target · Source: object_read:doc_094_003
- Termination30 days' notice if the other is in material breach and fails to remedy within 14 days30 days' notice if the other is in material breach and fails to remedy within 14 days · Source: object_read:doc_094_003
- Liability capfees paid in the 12 months before the claimfees paid in the 12 months before the claim · Source: object_read:doc_094_003
The document
Body
Linthorpe Trade Supplies, Master Services Agreement
DRAFT, v2
Date: 4 July 2024
1. Parties
This Master Services Agreement ("MSA") is entered into between BB-Demo Ltd ("Provider") and Linthorpe Trade Supplies ("Customer").
2. Services
The Provider shall supply the Company Brain – Starter tier:
- One team; fifteen users (soft limit)
- Four data connectors (hard limit)
- Capabilities: search, chat, pages
- Six-monthly check-in
Implementation: Four weeks. All four connectors live within 28 days of start date.
3. Term and fees
| Line | Description | Unit price | Qty | Discount | Net |
|---|---|---|---|---|---|
| SUB-STARTER | Company Brain – Starter | £20k | 1 | 5% | £19k |
| IMP-STARTER | Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 | 1 | , | £6,000 |
| Total contract value | £25k |
- Subscription: £19k per annum, annual in advance
- Start date: 19 August 2024
- End date: 18 August 2025
- Payment terms: 30 days net
- Currency: GBP
4. Service level
Read the whole document (1,755 characters)
- Availability: 99.5%
- P1 first response: 4 business hours
- Data refresh: Nightly by 07:00 customer time on business days
- Service credit: 5% of monthly fee per month below availability target
5. Confidentiality and data
The Provider treats all Customer data as confidential and complies with applicable data protection law. A separate Data Processing Agreement covers personal data.
6. Termination
Either party may terminate with 30 days' notice if the other is in material breach and fails to remedy within 14 days.
7. Liability
Provider's aggregate liability shall not exceed fees paid in the 12 months before the claim.
Status: Draft for review
Unusual terms
Current to 9 Oct 26- 5% first-term discount on subscription
- All four connectors live within 28 days of start date