Saltdean Hart Insurance Brokers - Master Services Agreement (signed)
Documentexecuted Saltdean Hart Insurance Brokers: documents · contract · executed · 2024-11-08
Executed MSA signed 8 Nov 2024 for the Growth tier: availability 99.5%, P1 first response 1 business hour, annual recurring charge £40k after a 10% first-term discount. Initial term runs 22 Nov 2024 to 21 Nov 2025.
What it says
What this says
Current to 11 Oct 26Executed MSA signed 8 Nov 2024 for the Growth tier: availability 99.5%, P1 first response 1 business hour, annual recurring charge £40k after a 10% first-term discount. Initial term runs 22 Nov 2024 to 21 Nov 2025.
What it is: the signed master services agreement between BB-Demo and Saltdean Hart Insurance Brokers. It states that it "supersedes every earlier draft, including the draft issued for review on 24 Oct 2024."
Commits: Growth tier with implementation over eight weeks, up to eight connectors. Subscription billed annually in advance, invoices payable within 30 days, availability 99.5%, P1 first response 1 business hour.
Unusual: the 10% discount "applies to the first term only", so the list price of £44k is the reference for any later term. Credits are availability only: "A period of stale data on an available service does not give rise to a credit."
Not settled: the text states no renewal mechanism, auto-renewal or notice period, and does not say what happens after 21 Nov 2025. It does not name the customer signatory.
As found in this document
Current to 9 Oct 26- Date end21 Nov 2025Source: object_read:doc_089_005
- Date signed8 Nov 2024Source: object_read:doc_089_005
- Date start22 Nov 2024Source: object_read:doc_089_005
- Price£39,600Source: object_read:doc_089_005
- Availability99.5%Source: object_read:doc_089_005
- P1 first response1 business hourSource: object_read:doc_089_005
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_089_005
- Service credit10% of one month's fee, for an availability breach10% of one month's fee, for an availability breach · Source: object_read:doc_089_005
- Annual recurring charge£39,600Source: object_read:doc_089_005
- Total contract value£51,600, being the first-year subscription plus the one-off implementation fee£51,600, being the first-year subscription plus the one-off implementation fee · Source: object_read:doc_089_005
- Implementation fee£12,000 one-off, eight weeks, up to eight connectors£12,000 one-off, eight weeks, up to eight connectors · Source: object_read:doc_089_005
- Billing and paymentThe subscription is billed annually in advance. Invoices are payable within 30 days.The subscription is billed annually in advance. Invoices are payable within 30 days. · Source: object_read:doc_089_005
The document
Body
Saltdean Hart Insurance Brokers - Master Services Agreement (signed)
Executed on 8 Nov 2024. This signed copy supersedes every earlier draft, including the draft issued for review on 24 Oct 2024.
Parties
This agreement is between BB-Demo, a London data business (the supplier), and Saltdean Hart Insurance Brokers, of Brighton (the customer).
Account owner at BB-Demo: Priya Raman, Account Executive. Customer success manager: Esther Quaye.
Services
BB-Demo will provide the company brain on the Growth tier, built and run inside the customer's own Snowflake account, for the customer's account executives and claims team. The Growth user and connector allowances apply as set out in the Growth tier description.
BB-Demo will also deliver the Growth implementation over eight weeks, covering up to eight connectors.
Order lines
| SKU | Item | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £44k | 10% | £40k | Annual subscription |
| IMP-GROWTH | Implementation – Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off |
Read the whole document (2,313 characters)
Annual recurring charge: £40k
Total contract value: £52k, being the first-year subscription plus the one-off implementation fee.
The 10% discount applies to the first term only.
Term
The initial term starts on 22 Nov 2024 and ends on 21 Nov 2025.
Billing and payment
The subscription is billed annually in advance. The implementation fee is invoiced once. Invoices are payable within 30 days.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee, for an availability breach |
Service credits under this agreement are given for availability only. A period of stale data on an available service does not give rise to a credit.
Signatures
Signed for and on behalf of the parties, who agree to be bound by the terms above.
| BB-Demo | Saltdean Hart Insurance Brokers | |
|---|---|---|
| Name | Priya Raman | Authorised signatory |
| Title | Account Executive | Authorised signatory of the customer |
| Date | 8 Nov 2024 | 8 Nov 2024 |
Unusual terms
Current to 9 Oct 26- 10% discount on first term only
- Credits for availability only, not stale data