Saltdean Hart Insurance Brokers - Master Services Agreement v2
Documentdraft Saltdean Hart Insurance Brokers: documents · contract · draft · 2024-10-24
Unsigned draft MSA issued for review on 24 Oct 2024 for the Growth tier: 99.5% availability, P1 first response of 1 business hour, annual charge £40k after a 10% first-term discount. Total contract value £52k. Not binding until signed.
What it says
What this says
Current to 11 Oct 26Unsigned draft MSA issued for review on 24 Oct 2024 for the Growth tier: 99.5% availability, P1 first response of 1 business hour, annual charge £40k after a 10% first-term discount. Total contract value £52k. Not binding until signed.
What it is: a draft Master Services Agreement, version 2, stating "Not binding until signed by both parties." It covers the Growth tier plus an eight-week implementation with up to eight connectors.
Commits: availability of 99.5%, P1 first response of 1 business hour, nightly refresh "Complete by 07:00 customer local time on business days", and invoices payable within 30 days. The initial term runs 22 Nov 2024 to 21 Nov 2025.
Unusual: the 10% discount applies to the first term only. Service credits are "for availability only".
Not settled: the customer's data protection wording and authorised signatory are open, and no signature date is recorded. The document does not show whether an executed copy exists, so it should not be read as the contracted position.
As found in this document
Current to 9 Oct 26- Date end21 Nov 2025Source: object_read:doc_089_004
- Date start22 Nov 2024Source: object_read:doc_089_004
- Price£39,600Source: object_read:doc_089_004
- Availability99.5%Source: object_read:doc_089_004
- P1 first response1 business hourSource: object_read:doc_089_004
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_089_004
- Service credit10% of one month's fee, for an availability breach10% of one month's fee, for an availability breach · Source: object_read:doc_089_004
- Annual recurring charge£39,600Source: object_read:doc_089_004
- Total contract value£51,600, being the first-year subscription plus the one-off implementation fee£51,600, being the first-year subscription plus the one-off implementation fee · Source: object_read:doc_089_004
- Implementation fee£12,000, invoiced onceSource: object_read:doc_089_004
- BillingThe subscription is billed annually in advance.The subscription is billed annually in advance. · Source: object_read:doc_089_004
- Payment termsInvoices are payable within 30 days.Invoices are payable within 30 days. · Source: object_read:doc_089_004
The document
Body
Saltdean Hart Insurance Brokers - Master Services Agreement v2
Draft, issued for review on 24 Oct 2024. Not binding until signed by both parties.
Parties
This agreement is between BB-Demo, a London data business (the supplier), and Saltdean Hart Insurance Brokers, of Brighton (the customer).
Account owner at BB-Demo: Priya Raman, Account Executive. Customer success manager: Esther Quaye.
Services
BB-Demo will provide the company brain on the Growth tier, built and run inside the customer's own Snowflake account, for the customer's account executives and claims team. The Growth user and connector allowances apply as set out in the Growth tier description.
BB-Demo will also deliver the Growth implementation over eight weeks, covering up to eight connectors.
Order lines
| SKU | Item | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £44k | 10% | £40k | Annual subscription |
| IMP-GROWTH | Implementation – Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off |
Annual recurring charge: £40k
Read the whole document (2,344 characters)
Total contract value: £52k, being the first-year subscription plus the one-off implementation fee.
The 10% discount applies to the first term only.
Term
The initial term starts on 22 Nov 2024 and ends on 21 Nov 2025.
Billing and payment
The subscription is billed annually in advance. The implementation fee is invoiced once. Invoices are payable within 30 days.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee, for an availability breach |
Service credits under this agreement are given for availability only.
Open points in this draft
- The customer's legal team is still to confirm the data protection wording.
- The customer's authorised signatory is still to be confirmed.
- Priya Raman to circulate a clean copy once both points are settled.
Signature
| BB-Demo | Saltdean Hart Insurance Brokers | |
|---|---|---|
| Name | Priya Raman | Authorised signatory |
| Title | Account Executive | To be confirmed by the customer |
| Date | Not yet signed | Not yet signed |
Unusual terms
Current to 9 Oct 26- 10% discount on first term only
- Service credits for availability only