Kelvinhaugh Pension Services - Order Form (signed)
Documentexecuted Kelvinhaugh Pension Services: documents · order_form · executed · 2025-01-27
Executed order form for the Growth tier at £44k per year, billed annually in advance, term 9 Feb 2025 to 8 Feb 2026. Availability 99.5%, P1 first response 1 business hour. It renews only by agreement.
What it says
What this says
Current to 11 Oct 26Executed order form for the Growth tier at £44k per year, billed annually in advance, term 9 Feb 2025 to 8 Feb 2026. Availability 99.5%, P1 first response 1 business hour. It renews only by agreement.
What it is: an executed order form under the Master Services Agreement, signed 27 Jan 2025 by Priya Raman and a customer director. It states that it "supersedes any earlier draft or quotation for the same subscription".
Commits: Growth subscription at £44k with no discount, annual in advance, "30 days from invoice". Service levels are availability 99.5%, P1 first response 1 business hour, and nightly refresh complete by 07:00 customer local time on business days.
Unusual: the term ended on 8 Feb 2026 and "renews only by agreement between the parties", so there is no auto-renewal. Credits cover availability only; data freshness is "monitored but is not a credited measure".
Not settled: the document does not show whether a renewal was agreed, or what price applies after 8 Feb 2026. That needs a later order form or invoices.
As found in this document
Current to 9 Oct 26- Date end8 Feb 2026Source: object_read:doc_088_012
- Date signed27 Jan 2025Source: object_read:doc_088_012
- Date start9 Feb 2025Source: object_read:doc_088_012
- Price£44,000Source: object_read:doc_088_012
- Availability99.5%Source: object_read:doc_088_012
- P1 first response1 business hourSource: object_read:doc_088_012
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_088_012
- Service credit10% of one month's fee for each month in which the availability commitment is missed10% of one month's fee for each month in which the availability commitment is missed · Source: object_read:doc_088_012
- Credit basisAvailability onlySource: object_read:doc_088_012
- Annual recurring fee£44,000Source: object_read:doc_088_012
- Billing frequencyAnnual, in advanceSource: object_read:doc_088_012
- Payment terms30 days from invoiceSource: object_read:doc_088_012
- TermOne year, 9 Feb 2025 to 8 Feb 2026One year, 9 Feb 2025 to 8 Feb 2026 · Source: object_read:doc_088_012
The document
Body
Order Form: Kelvinhaugh Pension Services
Status: Executed Signed: 27 Jan 2025
This Order Form is made under the Master Services Agreement between BB-Demo and the Customer and sets out the subscription the Customer has agreed to take.
1. Parties
| Supplier | BB-Demo, London |
| Customer | Kelvinhaugh Pension Services, Glasgow |
| Customer since | 9 Feb 2024 |
| BB-Demo account owner | Priya Raman, Account Executive |
| BB-Demo customer success manager | Daniel Okafor |
2. Subscription
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £44k | 0% | £44k | Yes |
The Growth tier includes the Growth user allowance and the Growth connector allowance, the dashboards builder and quarterly business reviews. The brain is built and run inside the Customer's own Snowflake account.
3. Term
| Start date | 9 Feb 2025 |
| End date | 8 Feb 2026 |
| Term | One year |
Read the whole document (2,578 characters)
The subscription renews only by agreement between the parties. BB-Demo's customer success manager will raise renewal with the Customer ahead of the end date.
4. Fees and billing
| Annual recurring fee | £44k |
| Total contract value | £44k |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice |
| Discount | None |
All amounts are in pounds sterling.
5. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month in which the availability commitment is missed |
| Credit basis | Availability only |
Service credits are the Customer's remedy for a missed availability commitment under this Order Form. Data freshness is monitored but is not a credited measure on the Growth tier.
6. General
- This Order Form is governed by the Master Services Agreement. If the two conflict, this Order Form prevails for the items it covers.
- Any change to the lines, term or service levels above must be agreed in writing by both parties.
- This executed Order Form supersedes any earlier draft or quotation for the same subscription.
7. Signatures
| For BB-Demo | For Kelvinhaugh Pension Services | |
|---|---|---|
| Name | Priya Raman | Authorised signatory |
| Title | Account Executive | Director |
| Date | 27 Jan 2025 | 27 Jan 2025 |
Unusual terms
Current to 9 Oct 26- Renews only by agreement, no auto-renewal
- Data freshness not a credited measure