Brinkerhof Distributie - Master Services Agreement v2
Documentdraft Brinkerhof Distributie: documents · contract · draft · 2025-10-09
Unsigned draft MSA for the Growth tier, prepared 9 Oct 2025. It states availability 99.5%, P1 first response of 1 hour in business hours, and £44k annual recurring fee plus £12k one-off implementation.
What it says
What this says
Current to 11 Oct 26Unsigned draft MSA for the Growth tier, prepared 9 Oct 2025. It states availability 99.5%, P1 first response of 1 hour in business hours, and £44k annual recurring fee plus £12k one-off implementation.
What it is: a draft Master Services Agreement between BB-Demo and Brinkerhof Distributie, marked "Draft, for review. Not yet signed." It covers the Growth subscription and implementation.
Commits: the term runs 24 Nov 2025 to 23 Nov 2026. Invoicing is quarterly in advance, payable within 30 days, in GBP excluding VAT. Service credit is 10% of one month's fee for each month in which availability is missed.
Unusual: the fees are the v1 list price with 0% discount, and the draft was prepared before the 1 Dec 2025 v2 list date. Data freshness is expressly not a credited measure.
Not settled: data protection wording, the final connector list, the invoicing entity and the signatories are all open. The evidence does not show an executed copy, so this draft cannot be treated as the contracted terms.
As found in this document
Current to 9 Oct 26- Date end23 Nov 2026Source: object_read:doc_086_004
- Date start24 Nov 2025Source: object_read:doc_086_004
- Price£44,000Source: object_read:doc_086_004
- Availability99.5%Source: object_read:doc_086_004
- P1 first response1 hour, measured in business hours1 hour, measured in business hours · Source: object_read:doc_086_004
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_086_004
- Service credit10% of one month's fee for each month in which availability is missed10% of one month's fee for each month in which availability is missed · Source: object_read:doc_086_004
- Annual recurring fee£44,000Source: object_read:doc_086_004
- Implementation fee£12,000, one-offSource: object_read:doc_086_004
- Total contract value£56,000, being the annual subscription plus the one-off implementation fee£56,000, being the annual subscription plus the one-off implementation fee · Source: object_read:doc_086_004
- InvoicingThe subscription is invoiced quarterly in advance.The subscription is invoiced quarterly in advance. · Source: object_read:doc_086_004
- Payment termsInvoices are payable within 30 days of the invoice date.Invoices are payable within 30 days of the invoice date. · Source: object_read:doc_086_004
- TermThe subscription starts on 24 Nov 2025 and runs to 23 Nov 2026The subscription starts on 24 Nov 2025 and runs to 23 Nov 2026 · Source: object_read:doc_086_004
The document
Body
Brinkerhof Distributie - Master Services Agreement v2
Status: Draft, for review. Not yet signed.
Draft prepared 9 Oct 2025 by Tom Ashdown, Account Executive, BB-Demo.
Parties
| Party | Details |
|---|---|
| Supplier | BB-Demo, London |
| Customer | Brinkerhof Distributie, Eindhoven, the Netherlands |
| Account owner (BB-Demo) | Matteo Ricci |
| Customer success manager (BB-Demo) | Elena Novak |
Background
Brinkerhof Distributie is a wholesaler of electrical installation materials supplying installers across the southern Netherlands and Flanders. The Customer wishes to use the BB-Demo company brain, built and run inside its own Snowflake account, so that account managers can see each installer's orders, delivery complaints and credit queries in one view. This agreement covers the Growth tier subscription and the related implementation.
Services and fees
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £44k | 0% | £44k | Yes, annual |
| IMP-GROWTH | Implementation - Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
Read the whole document (3,140 characters)
Annual recurring fee: £44k.
Total contract value: £56k, being the annual subscription plus the one-off implementation fee.
Term
The subscription starts on 24 Nov 2025 and runs to 23 Nov 2026, unless renewed under the terms below.
Billing and payment
- The subscription is invoiced quarterly in advance.
- The implementation fee is a fixed one-off fee.
- Invoices are payable within 30 days of the invoice date.
- All amounts are in GBP and exclude any applicable VAT.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 hour, measured in business hours |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month in which availability is missed |
Service credits under this agreement are given for availability only. Data freshness is not a credited measure on the Growth tier.
Support and adoption
The Growth tier includes the dashboards builder and quarterly business reviews led by the customer success manager. The customer success manager will also give notice ahead of renewal and lead the renewal conversation.
Data and security
The brain is deployed inside the Customer's Snowflake account. The Customer remains responsible for its own source systems and for the access it grants to connectors. BB-Demo will process Customer data only to provide the services.
Open points in this draft
- Customer legal team to confirm the data protection wording.
- Customer to confirm the final list of connectors for the implementation.
- Customer finance to confirm the invoicing entity and the contact for invoices.
- Signatories to be confirmed by both parties before execution.
Signature
This draft is not executed. Signature blocks will be completed on the final version.
| For BB-Demo | For Brinkerhof Distributie |
|---|---|
| Account Executive | Authorised signatory |
Unusual terms
Current to 9 Oct 26- Quarterly invoicing in advance
- Credits for availability only, not data freshness
- Draft with open data protection wording