Carrowkeel Software - Order Form v3
Documentdraft Carrowkeel Software: documents · order_form · draft · 2026-07-15
Unsigned draft renewal for the Growth tier, 15 Aug 2026 to 14 Aug 2027. Order line £50,000, annual recurring subscription £55,000: the figures do not match. Availability 99.5%, P1 first response 1 business hour.
What it says
What this says
Current to 11 Oct 26Unsigned draft renewal for the Growth tier, 15 Aug 2026 to 14 Aug 2027. Order line £50,000, annual recurring subscription £55,000: the figures do not match. Availability 99.5%, P1 first response 1 business hour.
What it is: a draft renewal order form prepared 15 Jul 2026 by Sophie Ling. It states "Draft. Not executed. For discussion only." The executed order form dated 15 Aug 2025 continues to govern the current term.
Commits (if signed): Growth tier, 40 licensed users, billed "Annual, in advance", payable "30 days from invoice". Availability 99.5%, P1 first response 1 business hour, nightly refresh by 07:00 customer local time on business days, and a service credit of 10% of one month's fee for availability breaches only.
Unusual: the order line net is £50,000 but the annual recurring subscription reads £55,000. The form itself says neither should be quoted as final.
Not settled: which figure is correct, who signs for the customer, and whether this was ever issued. The as-of date is after the stated end of the current term, and the document does not show what replaced it.
As found in this document
Current to 9 Oct 26- Date end14 Aug 2027Source: object_read:doc_085_013
- Date start15 Aug 2026Source: object_read:doc_085_013
- Price£50,000Source: object_read:doc_085_013
- Availability99.5%Source: object_read:doc_085_013
- P1 first response1 business hourSource: object_read:doc_085_013
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_085_013
- Service credit10% of one month's fee, for availability breaches only10% of one month's fee, for availability breaches only · Source: object_read:doc_085_013
- Order line net£50,000Source: object_read:doc_085_013
- Annual recurring subscription£55,000Source: object_read:doc_085_013
- Billing frequencyAnnual, in advanceSource: object_read:doc_085_013
- Payment terms30 days from invoiceSource: object_read:doc_085_013
- Licensed users40Source: object_read:doc_085_013
The document
Body
Carrowkeel Software - Order Form v3
Draft. Not executed. For discussion only.
Draft prepared Wednesday 15 July 2026 by Sophie Ling, Account Executive, BB-Demo.
Important note on this draft
This draft is a proposed renewal. It does not change anything until both parties have signed it. The executed order form dated 15 Aug 2025 continues to govern the current term, which ends on 14 Aug 2026, and the current contracted annual recurring revenue of £41,800 stays as it is until then.
Parties
| Supplier | BB-Demo, London |
| Customer | Carrowkeel Software, Dublin |
| Account owner | Sophie Ling |
| Customer success manager | Elena Novak |
| Governing agreement | The BB-Demo Master Services Agreement already in place between the parties |
Order lines
| SKU | Description | Quantity | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £50,000 | 0% | £50,000 | Yes |
Licensed users under this line: 40.
Term
| Tier | Growth |
| Start date | 15 Aug 2026 |
| End date | 14 Aug 2027 |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice |
Read the whole document (2,540 characters)
Commercial summary
| Total contract value | £50,000 |
| Annual recurring subscription | £55,000 |
| Discount | 0% |
Open point: the net amount on the order line and the annual recurring subscription figure above do not match. This must be reconciled and corrected before the form is issued for signature. Until then, neither figure should be quoted to the customer as final.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee, for availability breaches only |
Data freshness is not covered by a service credit under this tier.
Other terms
- Fees are invoiced annually in advance and are payable within 30 days.
- Any discount applies to the first term only.
- All other terms are those of the Master Services Agreement.
- This form replaces earlier drafts of the renewal once executed, and not before.
Signature
This form has not been signed.
| For BB-Demo | For Carrowkeel Software |
|---|---|
| Name: Sophie Ling | Name: to be confirmed by the customer |
| Title: Account Executive | Title: authorised signatory |
| Signature: not yet signed | Signature: not yet signed |
| Date: not yet signed | Date: not yet signed |
Unusual terms
Current to 9 Oct 26- Order line net and recurring subscription figures do not match
- Data freshness not covered by a service credit