Carrowkeel Software - QBR
Documentfinal Carrowkeel Software: documents · qbr_deck · final · 2025-12-28
Quarterly business review deck prepared by Elena Novak for Carrowkeel Software, a Growth customer since 15 Aug 2025. It states £41,800 contracted annual recurring revenue, 40 licensed users and a contract end of 14 Aug 2026. No service levels are stated.
What it says
What this says
Current to 11 Oct 26Quarterly business review deck prepared by Elena Novak for Carrowkeel Software, a Growth customer since 15 Aug 2025. It states £41,800 contracted annual recurring revenue, 40 licensed users and a contract end of 14 Aug 2026. No service levels are stated.
What it is: a customer-facing QBR deck by Elena Novak, Customer Success Manager, EU, dated 28 Dec 2025 and stored as final. It is not a contract.
Commits: it binds no one. It records "Contracted annual recurring revenue is £41,800, with 40 licensed users" and that "The contract runs to 14 Aug 2026".
Unusual: the deck warns the account depends on one administrator and asks for "a second administrator". It also flags key-person risk in who asks the questions.
Not settled: it does not quantify value ("we will not claim a figure"), does not name a customer contact, and the high priority ticket's cause is not recorded. The deck is about ten months old, so its usage and ticket position may be stale. The order form should be checked for the price.
As found in this document
Current to 9 Oct 26- Date end14 Aug 2026Source: object_read:doc_085_009
- Date renewal14 Aug 2026Source: object_read:doc_085_009
- Date start15 Aug 2025Source: object_read:doc_085_009
The document
Body
Carrowkeel Software - QBR
Quarterly business review, prepared by Elena Novak, Customer Success Manager, EU, BB-Demo. Review date: 28 Dec 2025.
Slide one: Where we are
- Carrowkeel Software has been a Growth customer since 15 Aug 2025.
- The contract runs to 14 Aug 2026.
- Contracted annual recurring revenue is £41,800, with 40 licensed users.
- No invoices are overdue.
Slide two: Usage
- Active users have risen strongly compared with the previous quarter, by roughly half.
- The average number of daily-active people is still well inside the 40 licensed users, so there is plenty of room to bring in more of the customer success team and colleagues from account management.
- To confirm: the next step is to widen use from the first group to the wider team, agency group by agency group.
Slide three: Value
Read the whole document (2,115 characters)
- The brain gives customer success one place to read support tickets, renewals and product usage per agency group, which was the reason Carrowkeel chose Growth.
- As agreed at onboarding, we will agree two or three questions the team now answers faster, and record them here so the value is easy to describe at renewal.
- The evidence we hold does not yet quantify time saved, so we will not claim a figure.
Slide four: Support
| Item | Position |
|---|---|
| Tickets in the last 30 days | Two |
| Of which high priority | One |
| Overdue invoices | None |
- Both tickets are small in volume for the size of the user base and look like early-adoption questions rather than a pattern.
- I will make sure the high priority ticket is reviewed with the customer and that the cause is written down.
Slide five: Next steps
- Elena Novak to agree with Carrowkeel which teams join next and who administers them.
- Confirm a second administrator, so the account does not depend on one person.
- Review which questions are asked most and who asks them, to spot any key-person risk early.
- Book the next quarterly review.
- Start the renewal conversation well ahead of the contract end date of 14 Aug 2026, with Sophie Ling kept informed on commercial terms.
Kind regards, Elena
Unusual terms
Current to 9 Oct 26- single administrator dependency
- value not quantified