Vellacott Payments - Order Form (signed)
Documentexecuted Vellacott Payments: documents · order_form · executed · 2026-07-01
Executed renewal order form signed 1 Jul 2026 for the Enterprise tier, 10 Jul 2026 to 9 Jul 2027. Availability 99.9%, P1 first response 0.5 hours, annual recurring charge £129k billed quarterly, 30 days from invoice date.
What it says
What this says
Current to 11 Oct 26Executed renewal order form signed 1 Jul 2026 for the Enterprise tier, 10 Jul 2026 to 9 Jul 2027. Availability 99.9%, P1 first response 0.5 hours, annual recurring charge £129k billed quarterly, 30 days from invoice date.
What it is: an executed renewal order form under the master agreement, signed by both sides on 1 Jul 2026. It replaces the order form for the term ending on 9 Jul 2026 and follows it "without a gap".
Commits: Enterprise at £125k plus Additional 10 users at £4,000, giving an annual recurring charge of £129k, billed quarterly, payable 30 days from invoice date. Availability is 99.9% and P1 first response is 0.5 hours.
Unusual: the credit basis is "Availability and data freshness", at 10% of one month's fee for each month with a breach. The form states that no discount applies to this term and that licensed users are 160.
Not settled: the customer signatory is only named as "Authorised signatory", so the evidence does not show who signed for Vellacott Payments. The form does not state a notice period or auto-renewal.
As found in this document
Current to 9 Oct 26- Date end9 Jul 2027Source: object_read:doc_084_015
- Date renewal9 Jul 2027Source: object_read:doc_084_015
- Date signed1 Jul 2026Source: object_read:doc_084_015
- Date start10 Jul 2026Source: object_read:doc_084_015
- Price£129,000Source: object_read:doc_084_015
- Availability99.9%Source: object_read:doc_084_015
- P1 first response0.5 hoursSource: object_read:doc_084_015
- Service credit10% of one month's fee for each month with a breach10% of one month's fee for each month with a breach · Source: object_read:doc_084_015
- Credit basisAvailability and data freshnessSource: object_read:doc_084_015
- Annual recurring charge£129,000Source: object_read:doc_084_015
- Billing frequencyQuarterlySource: object_read:doc_084_015
- Payment terms30 days from invoice dateSource: object_read:doc_084_015
- Licensed users160Source: object_read:doc_084_015
The document
Body
Vellacott Payments - Order Form
Status: Executed Order type: Renewal Signed: 1 Jul 2026
This order form is made under the master agreement between the parties and replaces the order form for the term ending on 9 Jul 2026.
Parties
| Supplier | BB-Demo, London |
| Customer | Vellacott Payments, London |
| Account owner | Sophie Ling, Account Executive, BB-Demo |
| Customer success manager | Daniel Okafor, BB-Demo |
Term
| Start date | 10 Jul 2026 |
| End date | 9 Jul 2027 |
| Tier | Enterprise |
| Licensed users | 160 |
The previous term began on 10 Jul 2025 and ends on 9 Jul 2026. This term follows it without a gap.
Order lines
| Line | Quantity | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|
| Company Brain – Enterprise | 1 | £125k | 0% | £125k | Yes |
| Additional 10 users | 1 | £4,000 | 0% | £4,000 | Yes |
Commercial summary
| Annual recurring charge | £129k |
| Total contract value | £129k |
| Billing frequency | Quarterly |
| Payment terms | 30 days from invoice date |
| Currency | GBP |
Read the whole document (2,487 characters)
For reference, the contracted annual recurring revenue under the previous term was £103k. No discount applies to this term.
Service levels
The following service levels apply to the Enterprise subscription for the whole term.
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 0.5 hours |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
Data freshness means the nightly refresh being complete by the start of the customer's working day. Under this order form a freshness breach is credited in the same way as an availability breach.
General
- Fees are invoiced quarterly and are payable within the payment terms above.
- The additional users line increases the licensed user count to the figure shown under Term.
- Except where this order form says otherwise, the master agreement applies.
- This executed order form takes precedence over any earlier draft, proposal or CRM record of the same renewal.
Signatures
| For BB-Demo | For Vellacott Payments | |
|---|---|---|
| Name | Sophie Ling | Authorised signatory |
| Title | Account Executive | Authorised signatory for Vellacott Payments |
| Date | 1 Jul 2026 | 1 Jul 2026 |
| Signature | Signed | Signed |
Unusual terms
Current to 9 Oct 26- Freshness breach credited like availability breach
- P1 first response stated as 0.5 hours
- Licensed users 160 including additional 10 users