Vellacott Payments - Renewal Proposal
Documentfinal Vellacott Payments: documents · renewal_proposal · final · 2026-05-07
Renewal proposal dated 7 May 2026 from Sophie Ling for the Enterprise subscription: £129k a year for 160 licensed users, against a current contracted £103k. The current term ends 9 Jul 2026. It is a proposal, not an executed order form.
What it says
What this says
Current to 11 Oct 26Renewal proposal dated 7 May 2026 from Sophie Ling for the Enterprise subscription: £129k a year for 160 licensed users, against a current contracted £103k. The current term ends 9 Jul 2026. It is a proposal, not an executed order form.
What it is: A final-status renewal proposal from Sophie Ling for Vellacott Payments, filed under Renewals. It sets the Enterprise renewal at "£129k a year" for the same 160 licensed users.
Commits: Nothing binding yet. The order form is to be issued "once terms are agreed" under the existing master agreement, and Enterprise service credits "continue to cover both availability and data freshness".
Unusual: £129k sits above the £125k v2 Enterprise list. The document explains the rise only as the move to the current price book and states no discount.
Not settled: The term ended 9 Jul 2026, before the as-of date, and the document does not show whether an order form was signed. No customer response or customer signatory appears.
As found in this document
Current to 9 Oct 26- Date end9 Jul 2026Source: object_read:doc_084_014
- Date renewal9 Jul 2026Source: object_read:doc_084_014
- Price£129,000Source: object_read:doc_084_014
- Proposed annual price£129,000 a yearSource: object_read:doc_084_014
- SubscriptionEnterprise, annual termSource: object_read:doc_084_014
- Licensed users160Source: object_read:doc_084_014
- Service creditsEnterprise service credits continue to cover both availability and data freshness.Enterprise service credits continue to cover both availability and data freshness. · Source: object_read:doc_084_014
- Nightly refreshNightly refresh arrives ahead of the working day, as it does now.Nightly refresh arrives ahead of the working day, as it does now. · Source: object_read:doc_084_014
- Order formIssued under the existing master agreement once terms are agreedIssued under the existing master agreement once terms are agreed · Source: object_read:doc_084_014
The document
Body
Vellacott Payments - Renewal Proposal
Status: Final Date: 7 May 2026 Prepared by: Sophie Ling, Account Executive, BB-Demo Customer success manager: Daniel Okafor Prepared for: Vellacott Payments
Context
Vellacott Payments joined BB-Demo on 10 Jul 2025 and bought the Enterprise tier after a security review. The company brain now gives the partnerships, merchant onboarding and complaints teams a single view of each marketplace and payroll bureau client, across the CRM, calls, emails and tickets.
The current subscription ends on 9 Jul 2026. This proposal sets out what we recommend for the renewal term, so that the decision can be taken well ahead of that date.
Where you are today
| Item | Position |
|---|---|
| Tier | Enterprise |
| Contracted annual recurring revenue | £103k |
| Licensed users | 160 |
| Contract end | 9 Jul 2026 |
| Overdue invoices | None |
Usage. The active user base has held steady against the previous quarter, with a very small dip that we would not read as a trend. The brain is being used by the teams it was bought for, and we see no sign of a connector or a data source going quiet.
Read the whole document (3,608 characters)
Support. There were two tickets in the last thirty days, one of them high priority. Both were handled by the support team and Daniel can walk you through them if useful. Nothing is outstanding that should hold up a renewal.
What we propose
We propose renewing the Enterprise subscription for a further annual term at £129k a year, covering the same 160 licensed users and the full Enterprise feature set, including SSO and SCIM, the executive sponsor and the Enterprise service levels.
| Line | Proposal |
|---|---|
| Subscription | Enterprise, annual term |
| Licensed users | 160 |
| Annual price | £129k |
| Deal amount | £129k |
| Deal type | Renewal |
The annual price is a rise on the current contracted £103k. That reflects the move from the earlier price book to the current one, which applies to every customer at its first renewal after the change. It is not a change in scope: you keep the same tier, the same user licence and the same service levels.
What stays the same
- The brain continues to run inside your own Snowflake account.
- Nightly refresh arrives ahead of the working day, as it does now.
- Enterprise service credits continue to cover both availability and data freshness.
- Your executive sponsor and Daniel Okafor remain your points of contact.
Why renew on Enterprise
The three teams using the brain were chosen because each needed to see a client in one place: who they are, what has been said to them, what they have raised and what is open. A payments firm in a regulated market has little patience for reconciling that by hand, and the complaints team in particular benefits from having the full history to hand when a client escalates.
We would also like to use the renewal to talk about where the brain could go next, for example bringing more teams onto it, which we can scope separately and without holding up the renewal itself.
Next steps
| Step | Owner | Timing |
|---|---|---|
| Review this proposal internally | Vellacott Payments | In the coming weeks |
| Walk-through and questions | Sophie Ling and Daniel Okafor | At your convenience |
| Order form issued for signature | Sophie Ling | Once terms are agreed |
| Current term ends | n/a | 9 Jul 2026 |
Once you confirm, we will issue the order form under the existing master agreement. Please get in touch with Sophie directly with any questions on price or scope.
Sophie Ling Account Executive, BB-Demo
Unusual terms
Current to 9 Oct 26- Proposed price above the v2 Enterprise list
- Price rise attributed to the price book change