Vellacott Payments - Order Form (signed)
Documentexecuted Vellacott Payments: documents · order_form · executed · 2026-01-09
Executed order form signed 9 Jan 2026 adding 10 users to the Enterprise subscription at £4,000 a year, co-terminous to 9 Jul 2026. Enterprise service levels apply: 99.9% availability, P1 first response 0.5 hours. Stated total contract value is £1,962.
What it says
What this says
Current to 11 Oct 26Executed order form signed 9 Jan 2026 adding 10 users to the Enterprise subscription at £4,000 a year, co-terminous to 9 Jul 2026. Enterprise service levels apply: 99.9% availability, P1 first response 0.5 hours. Stated total contract value is £1,962.
What it is: an executed order form under the master services agreement, adding one block of 10 users (ADD-USERS-10) to the existing Enterprise subscription. It states that it "takes precedence over any proposal, quotation or CRM entry".
Commits: the line is £4,000 recurring, with 0% discount, billed annually on 30 days from invoice in GBP. Enterprise service levels cover the whole subscription, with credit on availability and data freshness.
Unusual: the total contract value is given as £1,962 against an annual line of £4,000, and the document does not explain the gap. The term runs 12 Jan 2026 to 9 Jul 2026, so a part-year term.
Not settled: the end date of 9 Jul 2026 is before today, and the document does not say what happens to the added users afterwards. The customer signatory is unnamed, and the existing subscription's renewal terms are not set out here.
As found in this document
Current to 9 Oct 26- Date end9 Jul 2026Source: object_read:doc_084_011
- Date signed9 Jan 2026Source: object_read:doc_084_011
- Date start12 Jan 2026Source: object_read:doc_084_011
- Price£4,000Source: object_read:doc_084_011
- Availability99.9%Source: object_read:doc_084_011
- P1 first response0.5 hoursSource: object_read:doc_084_011
- Service credit10% of one month's fee for each month with a breach10% of one month's fee for each month with a breach · Source: object_read:doc_084_011
- Credit basisAvailability and data freshnessSource: object_read:doc_084_011
- Nightly refreshcomplete by 07:00 customer local time on business dayscomplete by 07:00 customer local time on business days · Source: object_read:doc_084_011
- Annual recurring amount for this line£4,000Source: object_read:doc_084_011
- Total contract value of this order form£1,962Source: object_read:doc_084_011
- Billing frequencyannualSource: object_read:doc_084_011
- Payment terms30 days from the date of invoiceSource: object_read:doc_084_011
- Term end9 Jul 2026, co-terminous with the existing Enterprise subscription9 Jul 2026, co-terminous with the existing Enterprise subscription · Source: object_read:doc_084_011
The document
Body
Vellacott Payments - Order Form (signed)
Executed. This order form is signed by both parties and supersedes any earlier draft of the same terms.
1. Parties
| Supplier | BB-Demo, London |
| Customer | Vellacott Payments, London |
| Account owner | Sophie Ling |
| Customer success manager | Daniel Okafor |
| Subscription tier | Enterprise |
This order form is made under the master services agreement between the parties and adds to the customer's existing Enterprise subscription, which has 150 licensed users and contracted annual recurring revenue of £99k.
2. Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| ADD-USERS-10 | Additional 10 users | 1 | £4,000 | 0% | £4,000 | Yes |
- Annual recurring amount for this line: £4,000.
- Total contract value of this order form: £1,962.
3. Term
| Start date | 12 Jan 2026 |
| End date | 9 Jul 2026 |
The term of this order form is co-terminous with the customer's existing Enterprise subscription, which ends on 9 Jul 2026.
4. Billing
Read the whole document (2,458 characters)
- Billing frequency: annual.
- Payment terms: 30 days from the date of invoice.
- Currency: GBP.
5. Service levels
The Enterprise service levels apply to the whole subscription, including the added users.
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 0.5 hours |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
Nightly refresh is complete by 07:00 customer local time on business days. Because the credit basis includes data freshness, a refresh that is missed in a given month counts toward a service credit as well as an availability breach.
6. General
- Except as set out here, the terms of the master services agreement and the existing Enterprise order form continue unchanged.
- This order form is the record of the price and terms for the additional users, and takes precedence over any proposal, quotation or CRM entry.
- The additional users are added to the licensed user allowance from the start date.
7. Signatures
| BB-Demo | Vellacott Payments | |
|---|---|---|
| Name | Sophie Ling | Authorised signatory |
| Title | Account Executive | Authorised signatory for the customer |
| Date signed | Friday 9 January 2026 | Friday 9 January 2026 |
Unusual terms
Current to 9 Oct 26- Total contract value £1,962 differs from the £4,000 annual line
- Term co-terminous with existing subscription, ending 9 Jul 2026
- Customer signatory not named