Delancey Haig - Order Form (signed)
Documentexecuted Delancey Haig: documents · order_form · executed · 2025-06-09
Executed order form for the Growth tier, 3 Jul 2025 to 2 Jul 2026, at £44,000 per year in advance with no discount. Availability 99.5%, P1 first response 1 business hour. Signed by both parties on 9 Jun 2025.
What it says
What this says
Current to 11 Oct 26Executed order form for the Growth tier, 3 Jul 2025 to 2 Jul 2026, at £44,000 per year in advance with no discount. Availability 99.5%, P1 first response 1 business hour. Signed by both parties on 9 Jun 2025.
What it is: an executed order form under the MSA for the Growth tier, 40 licensed users, running 3 Jul 2025 to 2 Jul 2026. It states that it "supersedes any draft or earlier quotation for the same subscription".
Commits: £44,000 annual recurring charge, billed annually in advance, payable "30 days from invoice date". Service levels are 99.5% availability and "1 business hour" P1 first response. Nightly refresh is "Complete by 07:00 customer local time on business days".
Unusual: credits are "Availability only" at 10% of one month's fee. A late refresh is a support matter and creates no credit. Renewal pricing follows the price book in force then, and first-term discount does not carry over.
Not settled: the term ended on 2 Jul 2026, before the as-of date. The document does not show whether a renewal was signed, what price applies after it, or the signatory's name and role.
As found in this document
Current to 9 Oct 26- Date end2 Jul 2026Source: object_read:doc_077_015
- Date signed9 Jun 2025Source: object_read:doc_077_015
- Date start3 Jul 2025Source: object_read:doc_077_015
- Price£44,000Source: object_read:doc_077_015
- Availability99.5%Source: object_read:doc_077_015
- P1 first response1 business hourSource: object_read:doc_077_015
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_077_015
- Service credit10% of one month's feeSource: object_read:doc_077_015
- Credit basisAvailability onlySource: object_read:doc_077_015
- Billing frequencyAnnual, in advanceSource: object_read:doc_077_015
- Payment terms30 days from invoice dateSource: object_read:doc_077_015
- Licensed users40Source: object_read:doc_077_015
- Discount0%Source: object_read:doc_077_015
The document
Body
Delancey Haig - Order Form (signed)
Status: Executed
This order form is made under the Master Services Agreement between BB-Demo and Delancey Haig. It records the subscription that Delancey Haig has bought and the commercial terms that apply to it. Where this order form differs from any earlier draft, proposal or quotation, this executed order form prevails.
Parties
| Supplier | Customer | |
|---|---|---|
| Organisation | BB-Demo | Delancey Haig |
| Location | London, United Kingdom | London, United Kingdom |
| Commercial owner | Priya Raman, Account Executive | Authorised signatory of Delancey Haig |
| Customer success contact | Daniel Okafor, Customer Success Manager | Client-account leadership team |
Delancey Haig is a London recruitment group. It has chosen the Growth tier so that its client-account directors can see each client's vacancies, placements, invoices and complaints together in one place.
Order summary
Read the whole document (4,929 characters)
| Item | Detail |
|---|---|
| Tier | Growth |
| Subscription start date | 3 Jul 2025 |
| Subscription end date | 2 Jul 2026 |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice date |
| Currency | GBP |
| Licensed users | 40 |
| Total contract value | £44,000 |
| Annual recurring charge | £44,000 |
This order form follows the initial term that began on 3 Jul 2024 and ran to 2 Jul 2025. The subscription below starts the day after that term ends, so there is no gap in service.
Subscription lines
| SKU | Description | Quantity | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £44,000 | 0% | £44,000 | Yes |
No implementation fee, add-on or one-off charge is included in this order form. The total contract value and the annual recurring charge are therefore the same figure.
What the Growth tier includes
- The company brain running inside Delancey Haig's own Snowflake account.
- Pages, chat and search across the connected systems.
- The dashboards builder, so that Delancey Haig's teams can build their own views.
- Quarterly business reviews with the BB-Demo customer success manager.
- The Growth user allowance and the Growth connector allowance, as set out in the Growth tier description.
The licensed user count for this term is 40. Any additional users or connectors beyond the Growth allowances are available as add-ons and would be agreed in a separate, signed amendment.
Service levels
The following service levels apply for the whole subscription term.
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee |
| Credit basis | Availability only |
How service credits work
If availability falls below the commitment in a month, Delancey Haig is entitled to a service credit of 10% of one month's fee for that month. Credits are applied against a later invoice. Under the Growth tier, credits are given for availability only. A nightly refresh that completes late is a support matter and is handled through the normal ticket process, but it does not by itself create a service credit.
Billing and payment
- BB-Demo will invoice the annual recurring charge in advance, on or shortly after the subscription start date.
- Invoices are payable within 30 days of the invoice date.
- All amounts are in pounds sterling and are stated before VAT, which will be added at the applicable rate.
- No discount applies to this order form. The unit price is the Growth list price for the term.
Term and renewal
The subscription runs from 3 Jul 2025 to 2 Jul 2026. BB-Demo's customer success manager will contact Delancey Haig ahead of the end of the term, in good time, to open the renewal conversation. Renewal pricing for a later term will be the price book in force at that time, and any first-term discount does not carry over.
General terms
- This order form is governed by the Master Services Agreement between the parties and forms part of it.
- If there is a conflict between the Master Services Agreement and this order form on the items set out above, this order form applies.
- Changes to users, connectors, tier or service levels take effect only when set out in a written amendment signed by both parties.
- This order form is the complete record of the commercial terms for the term shown. It supersedes any draft or earlier quotation for the same subscription.
Signatures
By signing below, each party agrees to the terms of this order form.
| For BB-Demo | For Delancey Haig | |
|---|---|---|
| Name | Priya Raman | Authorised signatory |
| Title | Account Executive | Authorised signatory, Delancey Haig |
| Signature | Signed | Signed |
| Date | 9 Jun 2025 | 9 Jun 2025 |
Executed copy held in the Delancey Haig customer contracts folder.
Unusual terms
Current to 9 Oct 26- Credits for availability only, not refresh
- First-term discount does not carry over at renewal
- Term ended 2 Jul 2026