Tanjong Arc Logistics - Security Questionnaire
Documentfinal Tanjong Arc Logistics: documents · security_questionnaire · final · 2026-09-12
Completed security questionnaire for Tanjong Arc Logistics, written by Hannah Lowe on 12 Sep 2026, marked Final. It describes the Growth tier and gives no availability percentage, no price and no figured P1 time beyond one business hour.
What it says
What this says
Current to 11 Oct 26Completed security questionnaire for Tanjong Arc Logistics, written by Hannah Lowe on 12 Sep 2026, marked Final. It describes the Growth tier and gives no availability percentage, no price and no figured P1 time beyond one business hour.
What it is: a one-page security questionnaire, version 1, completed by Hannah Lowe, Solutions Engineer at BB-Demo, on 12 Sep 2026. Its status is Final and its tier is Growth.
Commits: it states "The brain refreshes nightly, completing by 07:00 your local time on business days." It also states "Growth tier commits to a one business hour response for critical incidents."
Unusual: nothing off the standard Growth terms. The data is held "In your own Snowflake account, in your region", and the customer manages the encryption keys.
Not settled: the availability answer says only that Growth includes "an availability commitment with service credits", with no percentage or credit size. It is a questionnaire, not an order form, so it sets no price, term or renewal date and does not replace the executed paper.
As found in this document
Current to 9 Oct 26- Data refreshThe brain refreshes nightly, completing by 07:00 your local time on business days.The brain refreshes nightly, completing by 07:00 your local time on business days. · Source: object_read:doc_064_001
- Support responseGrowth tier commits to a one business hour response for critical incidents.Growth tier commits to a one business hour response for critical incidents. · Source: object_read:doc_064_001
- AvailabilityGrowth tier includes an availability commitment with service credits for shortfalls.Growth tier includes an availability commitment with service credits for shortfalls. · Source: object_read:doc_064_001
The document
Body
Tanjong Arc Logistics, Security Questionnaire
Completed by: Hannah Lowe, Solutions Engineer, BB-Demo Date: 12 Sep 2026 Version: 1 Status: Final
Security Assessment
| Question | Answer |
|---|---|
| Where is customer data stored? | In your own Snowflake account, in your region. You own the data. |
| How is data encrypted? | Snowflake encryption secures data at rest and in transit. You manage the encryption keys. |
| Who controls access? | You do, through your identity provider. Growth tier supports role-based access for your teams. |
| Are queries logged? | Yes, all queries are logged in your Snowflake account. You have full audit access. |
| How often is data refreshed? | The brain refreshes nightly, completing by 07:00 your local time on business days. |
| What availability does Growth tier provide? | Growth tier includes an availability commitment with service credits for shortfalls. |
| What is the support response time? | Growth tier commits to a one business hour response for critical incidents. |
| Is our data segregated from other customers? | Yes, your Snowflake account is completely separate and isolated. |
Read the whole document (1,218 characters)
Status: Final Tier: Growth