Muskwa Insurance Group - Security Questionnaire
Documentfinal Muskwa Insurance Group: documents · security_questionnaire · final · 2026-06-03
Completed security questionnaire for Muskwa Insurance Group, dated 3 Jun 2026 and marked final, answered by Theo Gallagher. It states a one business hour P1 response and a refresh finishing by 07:00 local time. It gives no availability percentage and no price.
What it says
What this says
Current to 11 Oct 26Completed security questionnaire for Muskwa Insurance Group, dated 3 Jun 2026 and marked final, answered by Theo Gallagher. It states a one business hour P1 response and a refresh finishing by 07:00 local time. It gives no availability percentage and no price.
What it is: a one-page security questionnaire completed by Theo Gallagher, Solutions Engineer at BB-Demo, on 3 Jun 2026. It is marked Final, version 1, tier Growth. It is a set of answers, not an order form.
Commits: "Growth tier commits to a one business hour response for P1 incidents." The refresh answer says it finishes "by 07:00 your local time on business days". Data stays in the customer's own Snowflake account, with all queries logged there.
Unusual: nothing off the standard Growth terms. The availability answer promises service credits for any shortfall but gives no percentage or credit amount.
Not settled: price, term, renewal date, signatory and the availability figure. The executed order form decides the contracted terms.
As found in this document
Current to 9 Oct 26- P1 incident responseGrowth tier commits to a one business hour response for P1 incidents.Growth tier commits to a one business hour response for P1 incidents. · Source: object_read:doc_063_001
- Nightly refreshthe complete refresh finishing by 07:00 your local time on business daysthe complete refresh finishing by 07:00 your local time on business days · Source: object_read:doc_063_001
- AvailabilityGrowth tier includes an availability service level with service credits for any shortfall.Growth tier includes an availability service level with service credits for any shortfall. · Source: object_read:doc_063_001
The document
Body
Muskwa Insurance Group, Security Questionnaire
Completed by: Theo Gallagher, Solutions Engineer, BB-Demo Date: 3 Jun 2026 Version: 1 Status: Final
Security Assessment
| Question | Answer |
|---|---|
| Where is customer data stored? | In your own Snowflake account, in your chosen region. You own all the data. |
| How is data encrypted? | Snowflake encryption secures data at rest and in transit. You control the encryption keys. |
| Who controls access to the brain? | You do, through your identity provider. Growth tier supports role-based access by team. |
| Are all queries logged? | Yes, all queries are logged in your Snowflake account for full audit. |
| How often is data refreshed? | The brain refreshes every night, with the complete refresh finishing by 07:00 your local time on business days. |
| What is the availability commitment? | Growth tier includes an availability service level with service credits for any shortfall. |
| What is the response time for critical issues? | Growth tier commits to a one business hour response for P1 incidents. |
| Is data isolated from other customers? | Yes, your Snowflake account is completely separate. |
Read the whole document (1,263 characters)
No multi-tenancy. |
Status: Final Tier: Growth