Maison Vercourt - Security Questionnaire
Documentfinal Maison Vercourt: documents · security_questionnaire · final · 2025-06-05
Completed security questionnaire for Maison Vercourt on the Growth tier, stored as final. It quotes 99.5 per cent availability, P1 first response within one business hour and nightly refresh by 07:00. No price is stated.
What it says
What this says
Current to 11 Oct 26Completed security questionnaire for Maison Vercourt on the Growth tier, stored as final. It quotes 99.5 per cent availability, P1 first response within one business hour and nightly refresh by 07:00. No price is stated.
What it is: a one-page questionnaire answered by BB-Demo for Maison Vercourt, created and last modified on 2025-06-05, with Hannah Lowe (Solutions Engineer) as the BB-Demo author. It is not a contract.
Commits: "Availability commitment: 99.5 per cent. Measured monthly; service credits apply for breaches." P1 first response is "within one business hour during UK business hours", and refresh is "completed nightly by 07:00 your local time on business days".
Unusual: nothing off the standard Growth terms. Single sign-on is stated as Enterprise only, and Growth credits are for availability breaches only.
Not settled: it states no price, no term dates and no signatory. It gives no credit amount and does not name the audit certification. Answers are as of June 2025, so check against the executed order form.
As found in this document
Current to 9 Oct 26- AvailabilityAvailability commitment: 99.5 per cent. Measured monthly; service credits apply for breaches.Availability commitment: 99.5 per cent. Measured monthly; service credits apply for breaches. · Source: object_read:doc_060_001
- P1 first responseFirst response to critical issues within one business hour during UK business hours.First response to critical issues within one business hour during UK business hours. · Source: object_read:doc_060_001
- Data refreshData refresh is completed nightly by 07:00 your local time on business days.Data refresh is completed nightly by 07:00 your local time on business days. · Source: object_read:doc_060_001
- Service creditsGrowth tier service credits apply for availability breaches only.Growth tier service credits apply for availability breaches only. · Source: object_read:doc_060_001
The document
Body
Security Questionnaire: Maison Vercourt
Growth Tier, Security Controls
| Question | Answer |
|---|---|
| Is a current security audit maintained? | Yes. BB-Demo maintains a current audit certification. Detailed report available under NDA. |
| What user authentication is required? | Growth tier uses username and password with multi-factor authentication available. Single sign-on is available with the Enterprise tier. |
| Is encryption in transit provided? | Yes. All data in transit between your systems and the brain is encrypted using industry-standard protocols. |
| Is encryption at rest provided? | Yes. Data at rest in your Snowflake account is encrypted per Snowflake's defaults. |
| What is the availability SLA? | Availability commitment: 99.5 per cent. Measured monthly; service credits apply for breaches. |
| What is the P1 support response time? | First response to critical issues within one business hour during UK business hours. |
| How long are access logs retained? | Login and activity logs are retained within your Snowflake account and are accessible through your instance. |
| Where is data processed? | Data is processed wi |
Read the whole document (1,715 characters)
thin your own Snowflake account in a region of your choice. | | Is a data freshness SLA offered? | Data refresh is completed nightly by 07:00 your local time on business days. Growth tier service credits apply for availability breaches only. | | What happens in the event of a security incident? | All incidents are logged and tracked. The Processor provides incident details on request. | | Can you provide references? | References available on request subject to customer confidentiality agreements. |