Stourleigh Logistics - Proposal
Documentfinal Stourleigh Logistics: documents · proposal · final · 2026-05-28
Proposal from Sophie Ling dated 28 May 2026 for the Starter tier at £22,000 annual subscription plus £6,000 implementation. It states availability of 99.5% uptime and first response to urgent issues within 4 business hours.
What it says
What this says
Current to 11 Oct 26Proposal from Sophie Ling dated 28 May 2026 for the Starter tier at £22,000 annual subscription plus £6,000 implementation. It states availability of 99.5% uptime and first response to urgent issues within 4 business hours.
What it is: a version 1 proposal, marked Final, prepared by Sophie Ling, Account Executive. It offers Starter with four connectors (CRM, call recorder, email, helpdesk) and quotes £28,000 as the total for year one.
Commits: "First response to urgent issues: 4 business hours" and a service credit of 5% of one month's fee if availability falls below 99.5%. Nightly refresh is stated as complete by 07:00 each business day.
Unusual: all connectors are promised live within 4 weeks of go-live. The proposal is valid for 30 days from 28 May 2026, so it has lapsed on its own terms by the as-of date.
Not settled: the document is not an order form. It does not show whether the customer accepted, whether the security review happened, or whether an order form and MSA were signed.
As found in this document
Current to 9 Oct 26- Price£22,000Source: object_read:doc_050_002
- Annual subscription£22,000Source: object_read:doc_050_002
- Implementation£6,000 one-off, 4 weeksSource: object_read:doc_050_002
- First-year investment£28,000Source: object_read:doc_050_002
- Year two onwards£22,000 annuallySource: object_read:doc_050_002
- ConnectorsAll live within 4 weeks of go-liveAll live within 4 weeks of go-live · Source: object_read:doc_050_002
- Availability99.5% uptimeSource: object_read:doc_050_002
- First response to urgent issues4 business hoursSource: object_read:doc_050_002
- Nightly data refreshcomplete by 07:00 each business daycomplete by 07:00 each business day · Source: object_read:doc_050_002
- Service credit5% of one month's fee if availability falls below 99.5%5% of one month's fee if availability falls below 99.5% · Source: object_read:doc_050_002
- Proposal validity30 days from this dateSource: object_read:doc_050_002
The document
Body
Stourleigh Logistics - Proposal
Status: Final Version: 1
Executive Summary
BB-Demo is a unified data layer that runs inside your own Snowflake account. Your teams ask questions instead of searching spreadsheets. All connectors live within four weeks.
Tier: Starter Annual subscription: £22,000 Implementation (4 weeks): £6,000 First-year investment: £28,000
The Opportunity
Stourleigh Logistics manages customer interactions, dispatch and operations across multiple systems. Today your teams spend time reconciling CRM records, call data and operational logs by hand. BB-Demo consolidates that data so you can answer questions instantly.
Scope
Connectors (4)
- CRM
- Call recorder
- Helpdesk
All live within 4 weeks of go-live.
Users and Features
- 15 users (soft limit; grow to 40 with Growth tier)
- Chat: ask questions in natural language
- Search: find records and conversations across all connectors
- Pages: pre-built operational views
- Nightly data refresh complete by 07:00 each business day
Read the whole document (1,773 characters)
Support and SLA
- Availability: 99.5% uptime
- First response to urgent issues: 4 business hours
- Six-monthly check-in call
- Service credit: 5% of one month's fee if availability falls below 99.5%
Investment
| Item | Cost |
|---|---|
| Starter annual subscription | £22,000 |
| Implementation (one-off) | £6,000 |
| Total year one | £28,000 |
Year two onwards: £22,000 annually.
Next Steps
- Confirm your four connectors and data scope
- Security review (standard questionnaire)
- Order form and MSA signature
- Kick-off and 4-week implementation
Proposal valid for 30 days from this date.
Prepared by Sophie Ling Account Executive, BB-Demo 28 May 2026
Unusual terms
Current to 9 Oct 26- All connectors live within 4 weeks of go-live
- Proposal valid for 30 days