Ivelbridge Software - Security Questionnaire
Documentfinal Ivelbridge Software: documents · security_questionnaire · final · 2026-09-16
Completed security questionnaire dated 16 Sep 2026 for Ivelbridge Software's evaluation of the Growth tier. It quotes 99.5% uptime, four-hour first response for priority issues, and a nightly refresh by 07:00 UK time. It states no price.
What it says
What this says
Current to 11 Oct 26Completed security questionnaire dated 16 Sep 2026 for Ivelbridge Software's evaluation of the Growth tier. It quotes 99.5% uptime, four-hour first response for priority issues, and a nightly refresh by 07:00 UK time. It states no price.
What it is: a B-Brain answer sheet on encryption, access, residency, availability, refresh, incident response and compliance. It was completed on 16 Sep 2026 and covers the platform as of that date; Theo Gallagher is the resolved author.
Commits: "99.5% uptime, with four-hour first response for priority issues" and a nightly refresh "by 07:00 UK time each business day". Security incidents get a response "within thirty minutes of notification".
Unusual: the four-hour priority response matches the Starter level in the company brief, not the one-hour Growth level. The sheet defers to the order form ("Details confirmed in your order form").
Not settled: the document names no price, term or connector dates. It does not show an executed order form, and it says Ivelbridge Software may request further clarifications before committing.
As found in this document
Current to 9 Oct 26- Availability99.5% uptimeSource: object_read:doc_045_001
- Priority issue first responsefour-hour first response for priority issuesfour-hour first response for priority issues · Source: object_read:doc_045_001
- Service creditsService credits apply if we fall short.Service credits apply if we fall short. · Source: object_read:doc_045_001
- Data refreshnightly refresh by 07:00 UK time each business daynightly refresh by 07:00 UK time each business day · Source: object_read:doc_045_001
- Security incident responseresponds within thirty minutes of notificationresponds within thirty minutes of notification · Source: object_read:doc_045_001
- Data in transitTLS 1.2 or higherSource: object_read:doc_045_001
The document
Body
Unusual terms
Current to 9 Oct 26- Four-hour priority response differs from Growth standard of one business hour