Thornwick Haulage - Proposal
Documentfinal Thornwick Haulage: documents · proposal · final · 2024-02-12
Proposal dated 12 Feb 2024 for the BB-Demo Starter tier: 99.5% availability, 4-hour response for critical issues, nightly refresh by 07:00. First-year cost £28,000, including a £22,000 annual subscription. Not an executed contract.
What it says
What this says
Current to 11 Oct 26Proposal dated 12 Feb 2024 for the BB-Demo Starter tier: 99.5% availability, 4-hour response for critical issues, nightly refresh by 07:00. First-year cost £28,000, including a £22,000 annual subscription. Not an executed contract.
What it is: a customer-facing proposal for one team, filed as final but worded as an offer. It closes with "We are ready to send you an order form and our master service agreement for signature."
Commits: it states service levels of "99.5% availability guarantee" and "4-hour response time for critical issues", with data "refreshed every night by 07:00". Go-live is "day 28" after four weeks of implementation.
Unusual: "The subscription renews annually at the then-current price." The £22,000 subscription matches no wording about a discount, and the £28,000 first-year figure includes implementation.
Not settled: the document does not show who signed, whether an order form followed, or any start date. The signed order form decides contracted price and terms, so this proposal is an open item until checked against it.
As found in this document
Current to 9 Oct 26- Price£22,000Source: object_read:doc_034_002
- Availability99.5% availability guaranteeSource: object_read:doc_034_002
- Critical issue response4-hour response time for critical issues4-hour response time for critical issues · Source: object_read:doc_034_002
- Data refreshData refreshed every night by 07:00Data refreshed every night by 07:00 · Source: object_read:doc_034_002
- Go-livego-live on day 28Source: object_read:doc_034_002
- First-year cost£28,000, which includes implementation and your annual Starter subscription of £22,000£28,000, which includes implementation and your annual Starter subscription of £22,000 · Source: object_read:doc_034_002
- BillingWe invoice in advanceSource: object_read:doc_034_002
- Renewal priceThe subscription renews annually at the then-current priceThe subscription renews annually at the then-current price · Source: object_read:doc_034_002
The document
Body
Thornwick Haulage - Proposal
The Challenge
Logistics operations generate data across booking systems, carrier management platforms, email chains and financial records. Your teams lack a way to ask simple questions like "which routes are our most profitable?" or "what issues came up last week?" without manual reporting.
The Solution: BB-Demo Starter
BB-Demo connects to your operational systems and gives your team a data brain they can ask in plain language. No more spreadsheets, no more manual pulls from five different systems.
The Starter tier is designed for one team getting started:
- Up to 15 users
- 4 data connectors (your logistics platform, finance system, CRM and email)
- Chat, search and custom pages
- Six-monthly health check-in
- 99.5% availability guarantee
- 4-hour response time for critical issues
- Data refreshed every night by 07:00
Implementation Timeline
We will set up your connectors, design your first use cases and train your team over four weeks, with go-live on day 28.
Investment
Read the whole document (1,432 characters)
Your first-year cost is £28,000, which includes implementation and your annual Starter subscription of £22,000. We invoice in advance. The subscription renews annually at the then-current price.
Next Steps
We are ready to send you an order form and our master service agreement for signature. Please let us know your preferred start date and we will confirm implementation weeks.
Unusual terms
Current to 9 Oct 26- renews at then-current price
- go-live on day 28