Wattlebrook Insurance Services - Master Services Agreement (signed)
Documentexecuted Wattlebrook Insurance Services: documents · contract · executed · 2026-03-13
Master Services Agreement for Wattlebrook Insurance Services on the Starter tier: £22,000 a year plus £6,000 implementation. Commits 99.5% availability and P1 first response within 4 business hours. One-year term, auto-renewing.
What it says
What this says
Current to 11 Oct 26Master Services Agreement for Wattlebrook Insurance Services on the Starter tier: £22,000 a year plus £6,000 implementation. Commits 99.5% availability and P1 first response within 4 business hours. One-year term, auto-renewing.
What it is: a one-year Starter subscription with 4 connectors and 15 users, filed as executed. Total contract value is £28,000, made up of the £22,000 subscription and £6,000 implementation.
Commits: availability of 99.5% uptime measured monthly, P1 first response within 4 business hours and data refresh complete by 07:00 customer local time on business days. Invoices are payable within 30 days, and all promised connectors will be live within the 4-week implementation period.
Unusual: the subscription renews automatically unless either party gives 90 days' written notice, and fees may increase at renewal under BB-Demo's then-current pricing. Service credits are the Customer's sole remedy for service level failures.
Not settled: the Wattlebrook signature line is blank, so the text does not show who signed for the customer. Only Tom Ashdown is named as a signatory, for BB-Demo. The renewal price is not stated.
As found in this document
Current to 9 Oct 26- Date end31 Mar 2027Source: object_read:doc_032_004
- Date renewal31 Mar 2027Source: object_read:doc_032_004
- Date signed13 Mar 2026Source: object_read:doc_032_004
- Date start1 Apr 2026Source: object_read:doc_032_004
- Price£22,000Source: object_read:doc_032_004
- Availability99.5% uptime measured monthlySource: object_read:doc_032_004
- P1 First ResponseWithin 4 business hoursSource: object_read:doc_032_004
- Data RefreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_032_004
- Service Credit5% of one month's subscription fee for each month availability falls below 99.5%5% of one month's subscription fee for each month availability falls below 99.5% · Source: object_read:doc_032_004
- ImplementationWithin 4 weeks of the contract start date, all promised connectors live within the stated implementation periodWithin 4 weeks of the contract start date, all promised connectors live within the stated implementation period · Source: object_read:doc_032_004
- Payment termsAll invoices are payable within 30 days of issue, in GBPAll invoices are payable within 30 days of issue, in GBP · Source: object_read:doc_032_004
- Implementation fee£6,000Source: object_read:doc_032_004
- Total Contract Value£28,000Source: object_read:doc_032_004
The document
Body
Wattlebrook Insurance Services - Master Services Agreement
1. Service Description
BB-Demo provides the Company Brain, a cloud-based data analytics and query platform (the "Service") that integrates with the Customer's existing systems and runs within the Customer's Snowflake account.
The Service includes:
- Integration with up to 4 data connectors
- Access for up to 15 users
- Search, chat and pages functionality
- Six-monthly check-in reviews
2. Term
The initial term is one year, from 1 April 2026 to 31 March 2027.
3. Service Fees
| Item | Qty | Unit Price | Net |
|---|---|---|---|
| Company Brain – Starter | 1 | £22,000 | £22,000 |
| Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | £6,000 |
| Total Contract Value | £28,000 |
The annual subscription of £22,000 is billed in advance at the start of each contract year.
4. Payment Terms
All invoices are payable within 30 days of issue. Payment must be made in GBP to BB-Demo's nominated bank account.
5. Service Levels
Read the whole document (3,218 characters)
| Metric | Commitment |
|---|---|
| Availability | 99.5% uptime measured monthly |
| P1 First Response | Within 4 business hours |
| Data Refresh | Complete by 07:00 customer local time on business days |
| Service Credit | 5% of one month's subscription fee for each month availability falls below 99.5% |
Service credits are the Customer's sole remedy for service level failures.
6. Implementation
BB-Demo will implement the Service within 4 weeks of the contract start date. Implementation includes system setup, data connector installation (up to 4 connectors), user provisioning and training, and go-live support. All promised connectors will be live within the stated implementation period.
7. Data Security and Compliance
Both parties shall comply with applicable data protection laws. BB-Demo processes data on the Customer's behalf within the Customer's Snowflake environment. A separate Data Processing Agreement governs data handling.
8. Fees and Renewal
At the end of the initial term, the subscription will automatically renew for successive one-year periods unless either party provides 90 days' written notice of non-renewal. Fees are subject to increase at renewal in accordance with BB-Demo's then-current pricing.
9. Termination
Either party may terminate for material breach if the breach is not remedied within 30 days of written notice. BB-Demo may terminate if payment is 60 days overdue. Termination ends the Customer's right to use the Service and BB-Demo's obligation to maintain it.
10. Limitation of Liability
Neither party is liable for indirect, incidental or consequential damages. BB-Demo's total liability is limited to the fees paid in the preceding 12 months.
11. Confidentiality
Both parties will keep the other's confidential information secure and disclose it only to those who need to know.
Signature Block
Both parties agree to the terms above.
BB-Demo Limited
Signature: Tom Ashdown Name: Tom Ashdown Title: Account Executive Date: 13 Mar 2026
Wattlebrook Insurance Services
Signature: _______________________ Title: Authorised Representative Date: 13 Mar 2026
Unusual terms
Current to 9 Oct 26- Auto-renewal for successive one-year periods
- 90 days' written notice of non-renewal
- Fees may increase at renewal under then-current pricing
- Service credits are sole remedy for service level failures