Copperwick Logistics - Master Services Agreement (signed)
Documentexecuted Copperwick Logistics: documents · contract · executed · 2026-05-15
Executed MSA signed 15 May 2026 for the Growth tier: £50,000 annual subscription plus £12,000 one-off implementation. Availability 99.5%, P1 first response 1 business hour. Term runs 1 Jun 2026 to 31 May 2027.
What it says
What this says
Current to 11 Oct 26Executed MSA signed 15 May 2026 for the Growth tier: £50,000 annual subscription plus £12,000 one-off implementation. Availability 99.5%, P1 first response 1 business hour. Term runs 1 Jun 2026 to 31 May 2027.
What it is: the executed Master Services Agreement between BB-Demo and Copperwick Logistics, signed 15 May 2026. It states "Total contract value: £62,000", made up of the annual subscription and the one-off implementation fee.
Commits: availability of 99.5%, P1 first response of 1 business hour, and a service credit of 10% of one month's fee for a month in which availability is missed. Invoices are payable within 30 days, the subscription is invoiced annually in advance.
Unusual: the subscription "renews only by written agreement of both parties", so there is no automatic renewal. Data freshness is expressly not a credited measure.
Not settled: the customer signatory is not named, only "Authorised signatory". The text does not state a renewal notice period or connector go-live dates.
As found in this document
Current to 9 Oct 26- Date end31 May 2027Source: object_read:doc_030_005
- Date signed15 May 2026Source: object_read:doc_030_005
- Date start1 Jun 2026Source: object_read:doc_030_005
- Price£50,000Source: object_read:doc_030_005
- Availability99.5%Source: object_read:doc_030_005
- P1 first response1 business hourSource: object_read:doc_030_005
- Service credit10% of one month's fee for a month in which the availability commitment is missed10% of one month's fee for a month in which the availability commitment is missed · Source: object_read:doc_030_005
- Annual subscription£50,000, invoiced annually in advance£50,000, invoiced annually in advance · Source: object_read:doc_030_005
- Implementation fee£12,000, fixed, one-offSource: object_read:doc_030_005
- Payment termsInvoices are payable within 30 days of the invoice dateInvoices are payable within 30 days of the invoice date · Source: object_read:doc_030_005
- Implementation scopeeight weeks, up to eight connectorseight weeks, up to eight connectors · Source: object_read:doc_030_005
The document
Body
Copperwick Logistics - Master Services Agreement (signed)
Status: Executed Version: 1 Signed: 15 May 2026
Parties
This Master Services Agreement is made between BB-Demo, a London data business ("BB-Demo"), and Copperwick Logistics, a truckload and intermodal freight brokerage headquartered in Chicago ("the Customer").
BB-Demo account owner: Jordan Pike, Account Executive, US. BB-Demo customer success manager: Hollie Grieve.
Background
The Customer wishes to use the BB-Demo company brain to give its teams one view of each shipper across Salesforce, its transport management system and its support records. The brain is built and run inside the Customer's own Snowflake account. This agreement sets out the services, the price and the service levels that apply.
Services and Order Lines
The following lines make up the order under this agreement.
Read the whole document (3,003 characters)
| SKU | Description | Quantity | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain Growth subscription | 1 | £50,000 | 0% | £50,000 | Annual, recurring |
| IMP-GROWTH | Implementation, Growth tier (eight weeks, up to eight connectors) | 1 | £12,000 | 0% | £12,000 | One-off |
Total contract value: £62,000, made up of the annual subscription of £50,000 and the one-off implementation fee of £12,000.
Tier
The Customer subscribes to the Growth tier.
Term
| Item | Detail |
|---|---|
| Start date | 1 Jun 2026 |
| End date | 31 May 2027 |
The subscription runs for the term above and renews only by written agreement of both parties.
Fees and Billing
- The annual subscription of £50,000 is invoiced annually in advance.
- The implementation fee of £12,000 is a fixed, one-off fee.
- Invoices are payable within 30 days of the invoice date.
- No discount applies to either line.
Service Levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee for a month in which the availability commitment is missed |
Service credits are payable for availability only. Data freshness is not a credited measure under this agreement.
Customer Data
The Customer's data stays within the Customer's own Snowflake account. The processing of personal data is governed by the separate Data Processing Agreement signed on the same date as this agreement.
General
- This agreement, together with the order lines above, is the whole agreement between the parties on its subject matter and replaces any earlier proposal or draft.
- Any change must be in writing and signed by both parties.
- Each party will keep the other's confidential information confidential and use it only for the purposes of this agreement.
Signatures
Signed for and on behalf of BB-Demo
Name: Jordan Pike Title: Account Executive, US Date: 15 May 2026
Signed for and on behalf of Copperwick Logistics
Title: Authorised signatory, Copperwick Logistics Date: 15 May 2026
Unusual terms
Current to 9 Oct 26- Renews only by written agreement
- Data freshness not credited
- No discount on either line