Lindqvarn Retail - QBR
Documentfinal Lindqvarn Retail: documents · qbr_deck · final · 2026-05-19
Quarterly business review deck prepared 19 May 2026 for Lindqvarn Retail on the Enterprise tier. It states contracted annual recurring revenue of £103,000 and 160 licensed users, with roughly a quarter active. The term is stated to end on 31 May 2026.
What it says
What this says
Current to 11 Oct 26Quarterly business review deck prepared 19 May 2026 for Lindqvarn Retail on the Enterprise tier. It states contracted annual recurring revenue of £103,000 and 160 licensed users, with roughly a quarter active. The term is stated to end on 31 May 2026.
What it is: a QBR deck presented by Hollie Grieve, Customer Success Manager, BB-Demo. It is a review and plan, not a contract, and sets out usage, value, support and next steps.
Usage: "Roughly a quarter of licensed users" are active on a 30-day average, with "A small dip" against the prior quarter. The deck frames this as headroom and also as a value case resting on a smaller group of daily users.
Unusual: the deck names Tom Ashdown as account owner and Esther Quaye as customer success manager, while Hollie Grieve presents. Roles should be checked against HR records. The figure of £103,000 is the deck's own claim and is not checked against an order form or invoices.
Not settled: the deck says renewal paperwork is to be confirmed before 31 May 2026. It does not show whether a renewal was signed, or the renewal price. As of 9 Oct 2026 the stated term end has passed.
As found in this document
Current to 9 Oct 26- Date end31 May 2026Source: object_read:doc_026_016
- Date renewal31 May 2026Source: object_read:doc_026_016
The document
Body
Lindqvarn Retail - QBR
Quarterly business review · Prepared 19 May 2026 Presented by Hollie Grieve, Customer Success Manager, BB-Demo Account owner: Tom Ashdown · Customer success manager: Esther Quaye
1. Where we are
- Lindqvarn Retail has been a BB-Demo customer since 1 Jun 2025 on the Enterprise tier.
- Contracted annual recurring revenue is £103,000.
- The brain brings customer service, e-commerce and store feedback into one view of each customer segment across the Nordic stores.
- The current term ends on 31 May 2026.
- No invoices are overdue.
2. Usage this quarter
| Measure | Reading |
|---|---|
| Licensed users | 160 |
| Active users (30-day average) | Roughly a quarter of licensed users |
| Change against the prior quarter | A small dip |
What this tells us
- A good share of the licence is not in regular use. That is headroom, and it also means the value case rests on a smaller group of daily users.
- The dip is modest, but we want to understand it rather than assume it is seasonal.
- We would like to look at which teams are asking questions and which have gone quiet, particularly among the store-facing users.
3. Value delivered
Read the whole document (2,982 characters)
- Customer service, e-commerce and store feedback are joined in one place, so segment questions no longer need a manual reconciliation across systems.
- Teams can ask the brain directly instead of waiting for a report to be assembled.
- We would like the customer to tell us in the session which questions have saved the most time, so the value case is in their words and not only ours.
4. Support and issues
- One ticket was raised in the last thirty days, and none was high priority.
- Nothing is open that affects the nightly refresh or availability commitments for the Enterprise tier.
- Data freshness and availability remain the measures we report against, and both are credited under the Enterprise service levels.
5. Opportunities
- Adoption: targeted training for teams with low activity, to bring more of the 160 licensed users into regular use.
- Reach: consider whether any additional teams or sources should be connected, within the Enterprise connector allowance.
- Dashboards: review which dashboards the customer has built and which segments still lack one.
6. Plan and next steps
| Action | Owner | Timing |
|---|---|---|
| Review activity by team and identify quiet groups | Hollie Grieve | Before the end of the month |
| Agree an adoption session with the customer's operations lead | Hollie Grieve | Next week |
| Confirm renewal paperwork and term | Tom Ashdown | Before the current term ends on 31 May 2026 |
| Share a short value summary for internal circulation | Esther Quaye | After the session |
7. Questions for the customer
- Which teams do you expect to rely on the brain most over the coming year?
- Are there new systems or stores we should connect?
- What would make the brain more useful for the store-facing teams?
Unusual terms
Current to 9 Oct 26- Low active use against 160 licensed users
- Term end stated as 31 May 2026