Lindqvarn Retail - Onboarding Plan
Documentfinal Lindqvarn Retail: documents · onboarding_plan · final · 2025-06-02
Final onboarding plan dated 2 Jun 2025 for the Enterprise subscription: twelve weeks, up to twelve connectors, SSO and SCIM, 150 licensed users. States £99,000 contracted and a contract end of 31 May 2026. Nightly refresh by 07:00 customer local time.
What it says
What this says
Current to 11 Oct 26Final onboarding plan dated 2 Jun 2025 for the Enterprise subscription: twelve weeks, up to twelve connectors, SSO and SCIM, 150 licensed users. States £99,000 contracted and a contract end of 31 May 2026. Nightly refresh by 07:00 customer local time.
What it is: an onboarding plan prepared by Hamza Akhtar, Implementation Consultant, setting out four phases over twelve weeks from the 1 Jun 2025 subscription start. It covers security review support, connecting sources, SSO and SCIM, training, go-live and handover to Esther Quaye.
Commits: "The nightly refresh should complete by 07:00 customer local time on business days once each source is live." It also names up to twelve connectors in total and 150 licensed users.
Unusual: the plan lists "Annual recurring revenue (contracted)" as £99,000, a figure stated in this document only. It is a plan, not an order form, so it does not settle contracted price.
Not settled: the plan does not show whether go-live happened, whether the connectors went live, or what happened at the 31 May 2026 contract end. It names no customer-side people, and the owner Tom Ashdown is not shown as current.
As found in this document
Current to 9 Oct 26- Date end31 May 2026Source: object_read:doc_026_008
- Date start1 Jun 2025Source: object_read:doc_026_008
- Price£99,000Source: object_read:doc_026_008
- Nightly refreshThe nightly refresh should complete by 07:00 customer local time on business days once each source is live.The nightly refresh should complete by 07:00 customer local time on business days once each source is live. · Source: object_read:doc_026_008
- Implementation durationThe implementation runs for twelve weeks from the subscription startThe implementation runs for twelve weeks from the subscription start · Source: object_read:doc_026_008
- ConnectorsRemaining sources, up to twelve connectors in totalRemaining sources, up to twelve connectors in total · Source: object_read:doc_026_008
- Licensed users150Source: object_read:doc_026_008
- Annual recurring revenue (contracted)£99,000Source: object_read:doc_026_008
- Contract end31 May 2026Source: object_read:doc_026_008
The document
Body
Lindqvarn Retail - Onboarding Plan
Status: Final · Prepared by: Hamza Akhtar, Implementation Consultant · Date: 2 Jun 2025
Purpose
Lindqvarn Retail bought the brain to join customer service, e-commerce and store feedback into one view of each customer segment. This plan sets out how BB-Demo will get the Enterprise subscription live, who owns each step, and what done looks like at each stage.
Account summary
| Item | Detail |
|---|---|
| Customer | Lindqvarn Retail, Stockholm |
| Tier | Enterprise |
| Licensed users | 150 |
| Annual recurring revenue (contracted) | £99,000 |
| Subscription start | 1 Jun 2025 |
| Contract end | 31 May 2026 |
| Account owner | Tom Ashdown |
| Customer success manager | Esther Quaye |
| Implementation lead | Hamza Akhtar |
Phases
The implementation runs for twelve weeks from the subscription start and includes support for the customer's security review.
Phase one: kick-off and security review (weeks one to three)
Read the whole document (3,701 characters)
| Activity | Owner | Outcome |
|---|---|---|
| Kick-off call with the customer's project sponsor and IT lead | Hamza Akhtar | Goals, roles and working rhythm agreed |
| Confirm Snowflake account and access arrangements | Hamza Akhtar with the customer's IT lead | Environment ready for the build |
| Security review support | Hamza Akhtar | Questionnaire answered and open points closed |
Phase two: connect the sources (weeks three to eight)
| Activity | Owner | Outcome |
|---|---|---|
| Connect the customer service system | Hamza Akhtar | Tickets and contacts loading nightly |
| Connect the e-commerce data | Hamza Akhtar with the customer's data team | Orders and customers loading nightly |
| Connect store feedback sources | Hamza Akhtar with the customer's retail operations lead | Feedback loading and matched to segments |
| Remaining sources, up to twelve connectors in total | Hamza Akhtar | Agreed connector list live |
The nightly refresh should complete by 07:00 customer local time on business days once each source is live.
Phase three: access, SSO and training (weeks eight to ten)
| Activity | Owner | Outcome |
|---|---|---|
| Set up single sign-on and SCIM | Hamza Akhtar with the customer's IT lead | Users provisioned and removed automatically |
| Name executive sponsor and two admins | Esther Quaye with the customer's project sponsor | Ownership clear on the customer side |
| Training sessions for customer service, e-commerce and store teams | Hamza Akhtar | Teams confident asking the brain questions |
Phase four: go-live and handover (weeks eleven to twelve)
| Activity | Owner | Outcome |
|---|---|---|
| Go-live review against the agreed connector list | Hamza Akhtar | Sign-off from the project sponsor |
| Handover to customer success | Hamza Akhtar to Esther Quaye | First review of usage booked |
| Adoption plan across the 150 licensed users | Esther Quaye | Rollout by team agreed |
Success measures
- Every agreed connector live and loading each night.
- Admins named and trained.
- Teams asking questions of the brain each week, not just the project group.
- A clear picture of the value for the renewal conversation ahead of the contract end on 31 May 2026.
Risks to watch
- Security review points that take longer than planned to close.
- Source systems changing during the build, which can stop a connector loading.
- Too few named admins on the customer side.
Working rhythm
Hamza Akhtar will hold a short weekly progress call with the customer's project sponsor. Esther Quaye joins from phase three so that the handover is not a surprise. Tom Ashdown stays across the commercial side and will be copied on any change to scope.
Unusual terms
Current to 9 Oct 26- Up to twelve connectors in total
- Contract end 31 May 2026 named as the renewal conversation point