What it says
What this says
Current to 11 Oct 26Executed order form for the Growth tier: £44,000 annual subscription plus £12,000 one-off implementation, term 1 Apr 2025 to 31 Mar 2026. Availability 99.5%, P1 first response 1 business hour, credit 10% of one month's fee for availability only.
What it is: an executed order form under the B-Brain Master Services Agreement, signed by Tom Ashdown for B-Brain on 21 Mar 2025. It states "Total contract value: £56,000" and "Annual recurring revenue: £44,000", with no discount on either line.
Commits: quarterly billing, payment "30 days from the date of invoice", and the service levels of 99.5% availability and 1 business hour P1 first response. Credit is "10% of one month's fee" on an availability basis only.
Unusual: nothing off the standard Growth terms. Data freshness is expressly not a credit basis.
Not settled: the term ended on 31 Mar 2026, and the document says only that renewal is discussed ahead of that date. It does not show what happened after, any renewal, or the customer signatory's name, which is given only as "Authorised signatory".
As found in this document
Current to 9 Oct 26- Date end31 Mar 2026Source: object_read:doc_024_007
- Date signed21 Mar 2025Source: object_read:doc_024_007
- Date start1 Apr 2025Source: object_read:doc_024_007
- Price£44,000Source: object_read:doc_024_007
- Annual subscription, Growth£44,000Source: object_read:doc_024_007
- Implementation, Growth£12,000 one-off fixed feeSource: object_read:doc_024_007
- Total contract value£56,000Source: object_read:doc_024_007
- Billing frequencyquarterlySource: object_read:doc_024_007
- Payment terms30 days from the date of invoiceSource: object_read:doc_024_007
- Availability99.5%Source: object_read:doc_024_007
- P1 first response1 business hourSource: object_read:doc_024_007
- Service credit10% of one month's feeSource: object_read:doc_024_007
- Credit basisAvailability onlySource: object_read:doc_024_007