Hollowmere Care Group - Master Services Agreement (signed)
Documentexecuted Hollowmere Care Group: documents · contract · executed · 2026-03-27
Executed Enterprise Master Services Agreement, 1 Apr 2026 to 31 Mar 2027. Availability 99.9%, P1 first response 0.5 hours, annual recurring fees £120,500 plus £30,000 implementation, total contract value £150,500.
What it says
What this says
Current to 11 Oct 26Executed Enterprise Master Services Agreement, 1 Apr 2026 to 31 Mar 2027. Availability 99.9%, P1 first response 0.5 hours, annual recurring fees £120,500 plus £30,000 implementation, total contract value £150,500.
What it is: the executed MSA between BB-Demo and Hollowmere Care Group, signed 27 Mar 2026. It states that it "supersedes every earlier draft of the agreement, including version two dated 13 Mar 2026".
Commits: Enterprise tier for one year, with availability of 99.9% and P1 first response of 0.5 hours. Recurring fees are "invoiced quarterly, with payment due 30 days from invoice".
Unusual: a 10% first-term discount on the subscription, a service credit covering availability and data freshness, and implementation of up to 12 connectors over twelve weeks.
Not settled: the document does not name the customer signatory, only "Authorised signatory". It states no renewal mechanism or notice period, and no connector go-live dates.
As found in this document
Current to 9 Oct 26- Date end31 Mar 2027Source: object_read:doc_023_005
- Date signed27 Mar 2026Source: object_read:doc_023_005
- Date start1 Apr 2026Source: object_read:doc_023_005
- Price£120,500Source: object_read:doc_023_005
- Availability99.9%Source: object_read:doc_023_005
- P1 first response0.5 hoursSource: object_read:doc_023_005
- Service credit10% of one month's fee for each month with a breach10% of one month's fee for each month with a breach · Source: object_read:doc_023_005
- Credit basisAvailability and data freshnessSource: object_read:doc_023_005
- Annual recurring fees£120,500Source: object_read:doc_023_005
- One-off implementation fee£30,000Source: object_read:doc_023_005
- Total contract value£150,500Source: object_read:doc_023_005
- BillingRecurring fees are invoiced quarterly, with payment due 30 days from invoiceRecurring fees are invoiced quarterly, with payment due 30 days from invoice · Source: object_read:doc_023_005
- Implementationtwelve weeks from the start date, up to 12 connectors, security review supporttwelve weeks from the start date, up to 12 connectors, security review support · Source: object_read:doc_023_005
The document
Body
Hollowmere Care Group - Master Services Agreement (signed)
Executed. Signed on 27 Mar 2026. This executed copy supersedes every earlier draft of the agreement, including version two dated 13 Mar 2026.
Parties
| Party | Details |
|---|---|
| Supplier | BB-Demo, London |
| Customer | Hollowmere Care Group, Leeds |
| BB-Demo account owner | Matteo Ricci, Account Executive |
| BB-Demo customer success manager | Hollie Grieve |
Purpose
BB-Demo provides the company brain, built and run inside the Customer's own Snowflake account, so that the Customer can see family and commissioner contact, incidents and fee invoices per home.
Term
| Item | Value |
|---|---|
| Start date | 1 Apr 2026 |
| End date | 31 Mar 2027 |
| Tier | Enterprise |
Order lines
| SKU | Item | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | Company Brain – Enterprise | 1 | £125,000 | 10% | £112,500 | Recurring |
| ADD-USERS-10 | Additional 10 users | 2 | £4,000 | 0% | £8,000 | Recurring |
| IMP-ENTERPRISE | Implementation – Enterprise (12 weeks, security review, up to 12 connectors) | 1 | £30,000 | 0% | £30,000 | One-off |
Read the whole document (2,388 characters)
The discount applies to the first term only.
Fees and billing
- Annual recurring fees: £120,500.
- One-off implementation fee: £30,000.
- Total contract value: £150,500.
- Recurring fees are invoiced quarterly, with payment due 30 days from invoice.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 0.5 hours |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
Freshness is credited separately from availability. A brain that was available but answering on stale data is a freshness breach.
Implementation
The implementation runs for twelve weeks from the start date and includes security review support, with the connectors listed in the implementation line.
Precedence
This executed agreement decides the contracted price and terms. Where a CRM record, an invoice or an earlier draft differs from it, this document prevails.
Signatures
| For BB-Demo | For Hollowmere Care Group | |
|---|---|---|
| Name | Matteo Ricci | Authorised signatory |
| Title | Account Executive | Authorised signatory of Hollowmere Care Group |
| Date signed | 27 Mar 2026 | 27 Mar 2026 |
Unusual terms
Current to 9 Oct 26- 10% first-term discount on subscription
- Service credit covers data freshness
- Quarterly invoicing
- P1 first response 0.5 hours