Fairhallow Travel - Onboarding Plan
Documentfinal Fairhallow Travel: documents · onboarding_plan · final · 2025-01-01
Final version 1 onboarding plan prepared by Callie Brennan on 1 Jan 2025 for a Growth tier customer with 40 licensed users. It sets four phases from access to handover and states a contracted figure of £39,600 for the term 1 Jan 2025 to 31 Dec 2025.
What it says
What this says
Current to 11 Oct 26Final version 1 onboarding plan prepared by Callie Brennan on 1 Jan 2025 for a Growth tier customer with 40 licensed users. It sets four phases from access to handover and states a contracted figure of £39,600 for the term 1 Jan 2025 to 31 Dec 2025.
What it is: a customer-facing plan for connecting booking data, service tickets and account reviews inside the customer's own Snowflake account. It runs from access and kickoff through connect and map, first refresh and validation, then training and handover to Marcus Bell.
Commits: B-Brain to a validated first refresh and handover. The plan says "Confirm the nightly refresh is complete before the start of your business day". It does not give a clock time.
Unusual: the plan lists a contracted annual figure of £39,600, which is below the v1 Growth list price of £44,000 in the company brief. The plan does not say why, so a discount cannot be assumed.
Not settled: the plan names no connector count or go-live dates. It is a plan, not an order form, so the executed order form decides price and terms. It also covers only the 2025 term, so it says nothing about renewal.
As found in this document
Current to 9 Oct 26- Date end31 Dec 2025Source: object_read:doc_020_008
- Date start1 Jan 2025Source: object_read:doc_020_008
- Price£39,600Source: object_read:doc_020_008
- Nightly refreshConfirm the nightly refresh is complete before the start of your business day.Confirm the nightly refresh is complete before the start of your business day. · Source: object_read:doc_020_008
- Licensed usersLicensed users are set at 40 for this term.Licensed users are set at 40 for this term. · Source: object_read:doc_020_008
- Term1 Jan 2025 to 31 Dec 2025Source: object_read:doc_020_008
- HostingInside your Snowflake accountSource: object_read:doc_020_008
- Handover success checksEvery connector in the order form live and loading.Every connector in the order form live and loading. · Source: object_read:doc_020_008
The document
Body
Unusual terms
Current to 9 Oct 26- Contracted figure £39,600 sits below v1 Growth list
- Refresh deadline stated without a clock time