Silverbeck Energy Services - Master Services Agreement v2
Documentdraft Silverbeck Energy Services: documents · contract · draft · 2025-10-24
Unexecuted draft Master Services Agreement for the Starter tier, prepared 24 Oct 2025. It states 99.5% availability, P1 first response of 4 business hours and a £19,500 annual fee, plus a £6,000 implementation fee.
What it says
What this says
Current to 11 Oct 26Unexecuted draft Master Services Agreement for the Starter tier, prepared 24 Oct 2025. It states 99.5% availability, P1 first response of 4 business hours and a £19,500 annual fee, plus a £6,000 implementation fee.
What it is: a draft MSA v2 between BB-Demo Ltd and Silverbeck Energy Services, marked "DRAFT, NOT YET EXECUTED". The signature block is blank, so it binds no one.
Commits: Starter scope of 15 named users and up to four connectors, 99.5% monthly availability, P1 first response of 4 business hours, and a 5% service credit as sole remedy. Payment is net 30 days, with annual billing in advance.
Unusual: automatic 12-month renewal unless 90 days' notice is given, and BB-Demo may suspend services if invoices stay unpaid for 15 days. Renewal pricing follows the then-current price list.
Not settled: the document does not show whether an executed copy exists. If one does, it supersedes this draft. The £19,500 fee matches the v1 Starter list price in the company brief.
As found in this document
Current to 9 Oct 26- Date end30 Nov 2026Source: object_read:doc_019_003
- Date renewal30 Nov 2026Source: object_read:doc_019_003
- Date start1 Dec 2025Source: object_read:doc_019_003
- Price£19,500Source: object_read:doc_019_003
- Availability99.5% platform availability on a monthly basis99.5% platform availability on a monthly basis · Source: object_read:doc_019_003
- P1 first response4 business hoursSource: object_read:doc_019_003
- P2 first responseNext business daySource: object_read:doc_019_003
- P3 first responseWithin 5 business daysSource: object_read:doc_019_003
- Data refreshNightly, complete by 07:00 customer local time on business daysNightly, complete by 07:00 customer local time on business days · Source: object_read:doc_019_003
- Service credit5% of that month's subscription fee if monthly availability falls below 99.5%5% of that month's subscription fee if monthly availability falls below 99.5% · Source: object_read:doc_019_003
- Annual subscription fee£19,500Source: object_read:doc_019_003
- Implementation fee£6,000 one-time fixed fee, payable on the Effective Date£6,000 one-time fixed fee, payable on the Effective Date · Source: object_read:doc_019_003
- Total Contract Value£25,500Source: object_read:doc_019_003
- Payment termsNet 30 days from invoice dateSource: object_read:doc_019_003
- Billing cycleAnnual, invoiced in advanceSource: object_read:doc_019_003
- Implementation timelineCommence on 1 December 2025 and complete within four weeksCommence on 1 December 2025 and complete within four weeks · Source: object_read:doc_019_003
- Renewal notice90 days' written notice of non-renewal90 days' written notice of non-renewal · Source: object_read:doc_019_003
The document
Body
Silverbeck Energy Services, Master Services Agreement v2
Status: Draft Version: 2 Prepared: 24 October 2025
DRAFT, NOT YET EXECUTED
1. Parties and Effective Date
This Master Services Agreement ("Agreement") is between BB-Demo Ltd ("BB-Demo") and Silverbeck Energy Services ("Customer").
- Customer Location: Aberdeen
- Effective Date: 1 December 2025
- Initial Term: 12 months, expiring 30 November 2026
- Renewal: Automatic for successive 12-month periods unless 90 days' notice is given
2. Services
BB-Demo will provide a subscription to the Company Brain, a queryable data platform that integrates Customer's operational systems (work orders, contracts, HR, finance and product data). The subscription is for the Starter tier as detailed in Section 3.
3. Subscription Tier and Scope
3.1 Starter Subscription Features
Read the whole document (4,598 characters)
- Licensed Users: 15 named users
- Data Connectors: Up to four connectors to Customer's source systems
- Data Refresh: Nightly, complete by 07:00 customer local time on business days
- Features: Pages, chat, search and saved queries
- Support: Standard support (six-monthly check-in calls)
- Service Level: As per Section 5
3.2 Annual Subscription Fee
| Item | Amount |
|---|---|
| Company Brain – Starter (annual) | £19,500 |
| Implementation (four weeks, up to four connectors) | £6,000 |
| Total Contract Value | £25,500 |
4. Implementation
4.1 Timeline and Scope
Implementation will commence on 1 December 2025 and complete within four weeks. BB-Demo will:
- Configure up to four data connectors to Customer's nominated systems
- Test data flow and mapping
- Train Customer's designated admin
- Leave a setup note for Customer's independent operation
4.2 Costs
Implementation is a one-time fixed fee of £6,000, payable on the Effective Date.
5. Service Levels
5.1 Availability
BB-Demo commits to 99.5% platform availability on a monthly basis. Availability is measured as the percentage of time the platform responds to API requests.
5.2 Data Refresh
Nightly refresh of data from connected systems will complete by 07:00 customer local time on business days. Refresh schedule is subject to Customer's system availability and connector health.
5.3 Support Response Times
| Priority | First Response |
|---|---|
| P1 (system down) | 4 business hours |
| P2 (feature issue) | Next business day |
| P3 (how-to, feature request) | Within 5 business days |
5.4 Service Credits
If monthly availability falls below 99.5%, Customer is entitled to a service credit equal to 5% of that month's subscription fee. Service credits are Customer's sole remedy for availability breaches and are not cumulative.
6. Billing and Payment
6.1 Invoice and Payment
BB-Demo will invoice annual subscription fees in advance. Implementation fees are invoiced on the Effective Date.
Payment Terms: Net 30 days from invoice date Billing Cycle: Annual
6.2 Late Payment
If invoices remain unpaid for 15 days, BB-Demo may suspend services until payment is received.
7. Term and Renewal
7.1 Renewal
This Agreement renews automatically for successive 12-month periods at the end of each term. Either party may provide 90 days' written notice of non-renewal.
7.2 Pricing at Renewal
Pricing at renewal will be per BB-Demo's then-current price list. Discounts, if any, apply to the first term only.
8. Data and Security
Customer data is processed in accordance with BB-Demo's Data Processing Addendum, incorporated by reference and attached as Appendix A.
Data Location: United Kingdom
9. Limitation of Liability
Neither party shall be liable for indirect, incidental, special or consequential damages, including loss of profits or data, even if advised of the possibility of such loss.
10. Termination
Either party may terminate this Agreement for material breach if the breaching party does not cure within 30 days of written notice. BB-Demo may terminate immediately if invoices remain unpaid for 15 days.
11. Entire Agreement
This Agreement, together with any executed Order Form, constitutes the entire agreement between the parties and supersedes all prior discussions and agreements.
Signature Block
| Party | Signatory | Title | Date |
|---|---|---|---|
| Silverbeck Energy Services | |||
| BB-Demo Ltd |
Note: This document is a draft and is not yet executed. It is provided for review and negotiation.
Unusual terms
Current to 9 Oct 26- Automatic 12-month renewal unless 90 days' notice
- Suspension of services after 15 days unpaid
- Service credits are sole remedy and not cumulative
- Renewal at then-current price list