Brannock Medical Supplies - QBR
Documentfinal Brannock Medical Supplies: documents · qbr_deck · final · 2026-03-18
Quarterly business review deck prepared 18 Mar 2026 by Marcus Bell for a Growth tier customer. It reports usage headroom, one ticket and no overdue invoices, and sets out a renewal plan before the term ends on 30 Apr 2026. It states no availability or response-time figures.
What it says
What this says
Current to 11 Oct 26Quarterly business review deck prepared 18 Mar 2026 by Marcus Bell for a Growth tier customer. It reports usage headroom, one ticket and no overdue invoices, and sets out a renewal plan before the term ends on 30 Apr 2026. It states no availability or response-time figures.
What it is: a customer-facing QBR deck by Marcus Bell, Customer Success Manager, ahead of the term end on 30 Apr 2026. It is stored as final but is a presentation, not a contract.
Usage: "Licensed users | 40" against "Around eight on an average day", described as headroom. The deck also shows "Contracted annual recurring revenue | £48,500", a figure in this deck only, not checked here against an order form or invoices.
Service: one ticket in thirty days, none high priority, and no overdue invoices. The deck refers to Growth tier nightly refresh and availability commitments without quoting figures.
Not settled: the plan names Priya Raman for the renewal conversation and terms before 30 Apr 2026. The deck does not show the outcome, any renewal price or whether the renewal happened. It is also unclear whether Priya Raman is still the account owner.
As found in this document
Current to 9 Oct 26- Date end30 Apr 2026Source: object_read:doc_016_020
- Date renewal30 Apr 2026Source: object_read:doc_016_020
The document
Body
Brannock Medical Supplies - QBR
Quarterly business review, prepared 18 Mar 2026 Presented by: Marcus Bell, Customer Success Manager, BB-Demo Account owner: Priya Raman Tier: Growth · Customer since: 1 May 2024
Slide 1: What we want to cover
- How the brain has been used this quarter
- What it is doing for your key-account managers
- Support and service
- The plan up to and beyond the end of the current term on 30 Apr 2026
Slide 2: Usage
I've pulled the numbers for the quarter.
| Measure | Position |
|---|---|
| Licensed users | 40 |
| Typical active users | Around eight on an average day |
| Change against previous quarter | Up, a healthy rise |
| Contracted annual recurring revenue | £48,500 |
- Active use has grown, and it is a steady group of regular users rather than a one-off spike.
- The gap between licensed and active users is headroom: there is room for more of your team to start using the brain without any change to the contract.
Slide 3: Value
You bought the brain so that key-account managers can see orders, delivery queries and contract renewals per trust without stitching systems together by hand.
Read the whole document (2,627 characters)
- Orders and delivery queries for NHS trusts, GP practices and care homes sit in one view per account.
- Contract renewal dates per trust are visible alongside the order history, so conversations with each trust start from the facts.
- The more of your key-account managers who ask the brain directly, the less time goes on reconciling spreadsheets.
I would like to capture two or three concrete examples from your team before the renewal conversation, so the value is in your words and not only in our usage numbers.
Slide 4: Support and service
- One support ticket in the last thirty days, and none of high priority.
- No overdue invoices on the account.
- The nightly refresh and availability commitments for the Growth tier have been the basis of service throughout.
Nothing here needs escalating. If there are any rough edges your team has noticed but not reported, this is a good moment to raise them.
Slide 5: Plan
| Action | Who | When |
|---|---|---|
| Agree which key-account managers to bring on next | Marcus Bell with your operations lead | Before the end of the term |
| Collect examples of the brain saving time on trust queries | Marcus Bell | Ahead of the renewal conversation |
| Renewal conversation and commercial terms | Priya Raman | Before 30 Apr 2026 |
Slide 6: Questions
Shall we book 30 minutes to go through the usage detail and pick the next group of users? Happy to jump on a call whenever suits.
Thanks, Marcus