Brannock Medical Supplies - QBR
Documentfinal Brannock Medical Supplies: documents · qbr_deck · final · 2024-09-19
Quarterly business review presented on 19 Sep 2024 by Marcus Bell for the Growth tier. It states contracted annual recurring revenue of £41,800, a term to 30 Apr 2025 and 40 licensed users. It states no availability or P1 figures.
What it says
What this says
Current to 11 Oct 26Quarterly business review presented on 19 Sep 2024 by Marcus Bell for the Growth tier. It states contracted annual recurring revenue of £41,800, a term to 30 Apr 2025 and 40 licensed users. It states no availability or P1 figures.
What it is: a customer-facing QBR deck from Marcus Bell, Customer Success Manager, naming Priya Raman as account owner. It reports usage, value, support and a plan for the next quarter.
Commits: it sets no service levels. It restates the term and licence: "The current term runs to 30 Apr 2025" and 40 licensed users. Internal actions are owned by Marcus and Priya.
Unusual: nothing off the standard terms. Usage is described as under a quarter of seats active, which is headroom for growth.
Not settled: the deck is dated 19 Sep 2024 and the term it describes ended on 30 Apr 2025. It does not show whether the subscription renewed, whether Priya still owns the account, or whether the plan actions were done.
As found in this document
Current to 9 Oct 26- Date end30 Apr 2025Source: object_read:doc_016_009
- Date renewal30 Apr 2025Source: object_read:doc_016_009
- Date start1 May 2024Source: object_read:doc_016_009
- Price£41,800Source: object_read:doc_016_009
- Current termThe current term runs to 30 Apr 2025.The current term runs to 30 Apr 2025. · Source: object_read:doc_016_009
- Licensed usersThe subscription includes 40 licensed users.The subscription includes 40 licensed users. · Source: object_read:doc_016_009
The document
Body
Brannock Medical Supplies - QBR
Quarterly business review, Growth tier Presented on 19 Sep 2024 by Marcus Bell, Customer Success Manager, BB-Demo Account owner: Priya Raman
1. Where we are
- Brannock has been a BB-Demo customer since 1 May 2024, on the Growth tier.
- Contracted annual recurring revenue is £41,800.
- The current term runs to 30 Apr 2025.
- The subscription includes 40 licensed users.
- Purpose of the brain at Brannock: key-account managers see orders, delivery queries and contract renewals per NHS trust, GP practice and care home customer, all in one place.
2. Usage
| Measure | Position |
|---|---|
| Active users, 30-day average | Just under seven |
| Change against the prior quarter | Up by more than half |
| Licensed users | 40 |
| Headroom | Plenty: well under a quarter of licensed seats are active on an average day |
- Adoption is moving in the right direction and the trend matters more than the level.
- The people asking questions are mostly the key-account managers the brain was bought for.
- There is room to bring in more of the account management and customer service teams without touching the licence.
3. Value
Read the whole document (2,638 characters)
- Key-account managers can now answer a trust's delivery query from one screen instead of reconciling several systems by hand.
- Contract renewal dates per trust are visible ahead of time, so account managers can prepare rather than react.
- The next review will put a figure on time saved, using the questions asked and the queries closed, so the value case is written down and not assumed.
4. Support and service
- No support tickets were raised in the last 30 days.
- No high priority tickets.
- No overdue invoices; the account is up to date.
- Nightly refresh has been completing in time, and nothing has been flagged by the Brannock team.
5. Plan for the next quarter
| Action | Owner | Timing |
|---|---|---|
| Run a short session for the account managers who have not yet logged in | Marcus Bell | Next month |
| Review which questions are asked most and turn them into saved pages or dashboards | Marcus Bell with the Brannock operations lead | Before the next QBR |
| Agree a simple way to measure time saved per trust | Marcus Bell | Next quarter |
| Open a conversation on growing the subscription, led by the account owner | Priya Raman | After the usage review |
6. Looking ahead
- The current term ends on 30 Apr 2025. We want the renewal conversation to be easy because the value is already visible.
- Marcus will share the usage numbers in writing after this review so the team can look at them in their own time.
Thanks, Marcus