Vantrell Software - Master Services Agreement (signed)
Documentexecuted Vantrell Software: documents · contract · executed · 2024-06-21
Master Services Agreement for the Starter tier from 1 Jul 2024 to 30 Jun 2025. Availability 99.5%, P1 first response 4 business hours, subscription £19,500 a year plus a £6,000 implementation fee, Net 30 days.
What it says
What this says
Current to 11 Oct 26Master Services Agreement for the Starter tier from 1 Jul 2024 to 30 Jun 2025. Availability 99.5%, P1 first response 4 business hours, subscription £19,500 a year plus a £6,000 implementation fee, Net 30 days.
What it is: the executed one-year MSA under which BB-Demo provides the Starter tier to Vantrell Software. It is signed for BB-Demo by Tom Ashdown, Account Executive; the customer signatory line shows only "Authorised Signatory" with no name.
Commits: availability of 99.5% per calendar month, P1 first response of 4 business hours, and nightly refresh by 07:00 Customer local time on business days. Service credits are 5% of one month's service fee for each month the availability commitment is missed.
Unusual: nothing off the standard Starter terms. The price is the v1 list figure of £19,500, with implementation at £6,000.
Not settled: the term ends 30 Jun 2025 and the text only says "Renewal terms and pricing will be discussed at least 90 days before expiry." It states no auto-renewal, no renewal price and no later term, so what governs the account now is not shown here.
As found in this document
Current to 9 Oct 26- Date end30 Jun 2025Source: object_read:doc_015_004
- Date signed1 Jul 2024Source: object_read:doc_015_004
- Date start1 Jul 2024Source: object_read:doc_015_004
- Price£19,500Source: object_read:doc_015_004
- Availability99.5% per calendar month, measured across all platform components99.5% per calendar month, measured across all platform components · Source: object_read:doc_015_004
- First response timePriority 1 issues, 4 business hoursPriority 1 issues, 4 business hours · Source: object_read:doc_015_004
- Data refreshNightly completion by 07:00 Customer local time on business daysNightly completion by 07:00 Customer local time on business days · Source: object_read:doc_015_004
- Service credits5% of one month's service fee credited for each month in which the availability commitment is not met5% of one month's service fee credited for each month in which the availability commitment is not met · Source: object_read:doc_015_004
- Annual subscription£19,500 (payable in advance from 1 July 2024)£19,500 (payable in advance from 1 July 2024) · Source: object_read:doc_015_004
- Implementation fee£6,000 (due upon signature)Source: object_read:doc_015_004
- Payment termsNet 30 daysSource: object_read:doc_015_004
- Implementationwithin four weeks of contract signature, up to four data connectorswithin four weeks of contract signature, up to four data connectors · Source: object_read:doc_015_004
- Termcommences 1 July 2024 and terminates 30 June 2025commences 1 July 2024 and terminates 30 June 2025 · Source: object_read:doc_015_004
The document
Body
Vantrell Software - Master Services Agreement
Date: 1 July 2024
Parties
- BB-Demo Limited ("BB-Demo")
- Vantrell Software ("Customer")
1. Service Offering
BB-Demo will provide the Starter tier of its Company Brain service, effective from 1 July 2024 through 30 June 2025.
The Starter offering includes:
- Access for one team
- Up to 15 users
- Up to 4 data connectors
- Pages, chat and search functionality
- Six-monthly check-ins
2. Fees and Billing
| Item | Unit Price | Quantity | Total |
|---|---|---|---|
| Company Brain – Starter | £19,500 | 1 | £19,500 |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 | 1 | £6,000 |
| Total Contract Value | £25,500 |
- Annual subscription: £19,500 (payable in advance from 1 July 2024)
- Implementation fee: £6,000 (due upon signature)
- Payment terms: Net 30 days
3. Service Levels
Availability: 99.5% per calendar month, measured across all platform components.
First response time: Priority 1 issues, 4 business hours.
Data refresh: Nightly completion by 07:00 Customer local time on business days.
Read the whole document (1,799 characters)
Service credits: 5% of one month's service fee credited for each month in which the availability commitment is not met.
4. Implementation
BB-Demo will implement the service within four weeks of contract signature. Implementation includes configuration of up to four data connectors as specified by the Customer.
5. Term and Renewal
This agreement commences 1 July 2024 and terminates 30 June 2025. Renewal terms and pricing will be discussed at least 90 days before expiry.
Signed for BB-Demo:
Tom Ashdown Account Executive 1 July 2024
Signed for Vantrell Software:
_________________________ Authorised Signatory 1 July 2024
Unusual terms
Current to 9 Oct 26- Fixed one-year term with no stated auto-renewal
- Renewal discussion at least 90 days before expiry