Vantrell Software - Master Services Agreement v2
Documentdraft Vantrell Software: documents · contract · draft · 2024-06-05
Unexecuted draft MSA for the Starter tier, 1 Jul 2024 to 30 Jun 2025. Availability 99.5%, P1 first response 4 business hours, subscription £19,500 a year plus £6,000 implementation, total £25,500. It is marked draft and not yet executed.
What it says
What this says
Current to 11 Oct 26Unexecuted draft MSA for the Starter tier, 1 Jul 2024 to 30 Jun 2025. Availability 99.5%, P1 first response 4 business hours, subscription £19,500 a year plus £6,000 implementation, total £25,500. It is marked draft and not yet executed.
What it is: a draft Master Services Agreement between BB-Demo Limited and Vantrell Software dated 5 Jun 2024, ending "DRAFT, NOT YET EXECUTED". The filed status and the text agree.
Commits (if signed): Starter tier, "Availability: 99.5% per calendar month", P1 response in "4 business hours", nightly refresh by 07:00, and a 5% service credit for availability misses. Fees are £19,500 annual subscription in advance and £6,000 implementation due on signature, Net 30 days.
Unusual: the term is fixed at 1 Jul 2024 to 30 Jun 2025 with no auto-renewal. Renewal terms are only to be "discussed at least 90 days before expiry".
Not settled: the text does not show a signatory, a signing date or any executed copy. It should not be relied on as the contracted price or terms; the executed order form decides those, and this draft does not show whether one exists.
As found in this document
Current to 9 Oct 26- Date end30 Jun 2025Source: object_read:doc_015_003
- Date start1 Jul 2024Source: object_read:doc_015_003
- Price£19,500Source: object_read:doc_015_003
- Availability99.5% per calendar month, measured across all platform components99.5% per calendar month, measured across all platform components · Source: object_read:doc_015_003
- P1 first response time4 business hoursSource: object_read:doc_015_003
- Data refreshNightly completion by 07:00 Customer local time on business daysNightly completion by 07:00 Customer local time on business days · Source: object_read:doc_015_003
- Service credits5% of one month's service fee credited for each month in which the availability commitment is not met5% of one month's service fee credited for each month in which the availability commitment is not met · Source: object_read:doc_015_003
- Annual subscription£19,500 (payable in advance from 1 July 2024)£19,500 (payable in advance from 1 July 2024) · Source: object_read:doc_015_003
- Implementation fee£6,000 (due upon signature)Source: object_read:doc_015_003
- Total Contract Value£25,500Source: object_read:doc_015_003
- Payment termsNet 30 daysSource: object_read:doc_015_003
- Implementationwithin four weeks of contract signature, up to four data connectorswithin four weeks of contract signature, up to four data connectors · Source: object_read:doc_015_003
The document
Body
Vantrell Software - Master Services Agreement v2
DRAFT
Date: 5 June 2024
Parties
- BB-Demo Limited ("BB-Demo")
- Vantrell Software ("Customer")
1. Service Offering
BB-Demo will provide the Starter tier of its Company Brain service, effective from 1 July 2024 through 30 June 2025.
The Starter offering includes:
- Access for one team
- Up to 15 users
- Up to 4 data connectors
- Pages, chat and search functionality
- Six-monthly check-ins
2. Fees and Billing
| Item | Unit Price | Quantity | Total |
|---|---|---|---|
| Company Brain – Starter | £19,500 | 1 | £19,500 |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 | 1 | £6,000 |
| Total Contract Value | £25,500 |
- Annual subscription: £19,500 (payable in advance from 1 July 2024)
- Implementation fee: £6,000 (due upon signature)
- Payment terms: Net 30 days
3. Service Levels
Availability: 99.5% per calendar month, measured across all platform components.
First response time: Priority 1 issues, 4 business hours.
Data refresh: Nightly completion by 07:00 Customer local time on business days.
Read the whole document (1,687 characters)
Service credits: 5% of one month's service fee credited for each month in which the availability commitment is not met.
4. Implementation
BB-Demo will implement the service within four weeks of contract signature. Implementation includes configuration of up to four data connectors as specified by the Customer.
5. Term and Renewal
This agreement commences 1 July 2024 and terminates 30 June 2025. Renewal terms and pricing will be discussed at least 90 days before expiry.
Status: DRAFT, NOT YET EXECUTED
Unusual terms
Current to 9 Oct 26- Fixed 12-month term with no auto-renewal
- Renewal terms to be discussed at least 90 days before expiry