Marlstone Legal - Master Services Agreement v2
Documentdraft Marlstone Legal: documents · contract · draft · 2025-02-24
Draft master services agreement dated 24 Feb 2025 at the Growth tier: 99.5% uptime, P1 first response within 1 business hour. Subscription is £44,000 less 10%, net £39,600 a year, plus a £12,000 one-time implementation fee. Stored and written as a draft.
What it says
What this says
Current to 11 Oct 26Draft master services agreement dated 24 Feb 2025 at the Growth tier: 99.5% uptime, P1 first response within 1 business hour. Subscription is £44,000 less 10%, net £39,600 a year, plus a £12,000 one-time implementation fee. Stored and written as a draft.
What it is: a draft master services agreement between BB-Demo Limited and Marlstone Legal, headed "Draft Agreement, 24 February 2025". Tom Ashdown, Account Executive, is the resolved author. It sits in the customer contracts folder.
Commits: availability of "99.5% uptime (measured monthly)" and P1 "first response within 1 business hour". Billing is annual in advance on 1 Apr 2025 and on renewal, on 30-day payment terms.
Unusual: a 10% discount on the first-term subscription, and service credits of 10% of that month's fee, which are the sole remedy for availability breaches. Termination is on 30 days' written notice only after the first 12 months.
Not settled: the text carries no signatures and no signing date, so it is not executed paper. It names a data processing agreement but does not include it, and it states no renewal mechanism after 31 Mar 2026. The executed order form, if one exists, decides the contracted terms.
As found in this document
Current to 9 Oct 26- Date end31 Mar 2026Source: object_read:doc_014_004
- Date start1 Apr 2025Source: object_read:doc_014_004
- Price£39,600Source: object_read:doc_014_004
- System availability99.5% uptime (measured monthly)Source: object_read:doc_014_004
- P1 incident responsefirst response within 1 business hourfirst response within 1 business hour · Source: object_read:doc_014_004
- Data freshnessnightly refresh complete by 07:00 customer local time on business daysnightly refresh complete by 07:00 customer local time on business days · Source: object_read:doc_014_004
- Service creditsIf availability falls below 99.5% in any month, Customer is entitled to a credit of 10% of that month's subscription feeIf availability falls below 99.5% in any month, Customer is entitled to a credit of 10% of that month's subscription fee · Source: object_read:doc_014_004
- Subscription price£44,000 unit price, 10% discount, £39,600 net amount, recurring annually£44,000 unit price, 10% discount, £39,600 net amount, recurring annually · Source: object_read:doc_014_004
- Implementation fee£12,000 (one-time), over 8 weeksSource: object_read:doc_014_004
- Total contract value£51,600Source: object_read:doc_014_004
- BillingAnnual subscription billed in advance on 1 April 2025 and upon renewal, on 30-day payment termsAnnual subscription billed in advance on 1 April 2025 and upon renewal, on 30-day payment terms · Source: object_read:doc_014_004
- Term1 April 2025 to 31 March 2026Source: object_read:doc_014_004
- Termination30 days' written notice after the first 12 months30 days' written notice after the first 12 months · Source: object_read:doc_014_004
The document
Body
Marlstone Legal - Master Services Agreement v2
Draft Agreement, 24 February 2025
1. Parties
This Agreement is entered into between BB-Demo Limited ("BB-Demo") and Marlstone Legal ("Customer").
2. The Services
BB-Demo will provide the Company Brain, a queryable AI layer over Customer's CRM, calls, emails and billing data, built and run inside Customer's Snowflake account.
Tier: Growth
- Up to 40 active users
- Up to 8 data connectors
- Search, chat and page-based interface
- Quarterly business review meetings
- Nightly data refresh, complete by 07:00 UK time on business days
3. Implementation
BB-Demo will implement the Company Brain over 8 weeks, with up to 8 data connectors included. Implementation fee: £12,000 (one-time). Services commence 1 April 2025 and continue for 12 months through 31 March 2026.
4. Subscription and Payment
| Line Item | Unit Price | Discount | Net Amount | Recurring |
|---|---|---|---|---|
| Company Brain – Growth | £44,000 | 10% | £39,600 | Yes (annual) |
| Implementation – Growth | £12,000 | , | £12,000 | No |
| Total Contract Value | £51,600 |
Read the whole document (2,512 characters)
- Billing: Annual subscription billed in advance on 1 April 2025 and upon renewal, on 30-day payment terms
- Currency: British pounds sterling
- Term: 1 April 2025 to 31 March 2026
5. Service Levels and Credits
BB-Demo commits to:
- System availability: 99.5% uptime (measured monthly)
- P1 incident response: first response within 1 business hour
- Data freshness: nightly refresh complete by 07:00 customer local time on business days
Service Credits: If availability falls below 99.5% in any month, Customer is entitled to a credit of 10% of that month's subscription fee. Credits are the sole remedy for availability breaches.
6. Confidentiality
Each party will keep the other's confidential information strictly confidential and use it only to perform its obligations under this Agreement.
7. Term and Termination
This Agreement commences on 1 April 2025 and continues for 12 months, through 31 March 2026. Either party may terminate with 30 days' written notice after the first 12 months.
8. Limitation of Liability
Neither party shall be liable for indirect, incidental or consequential damages, even if advised of the possibility of such damages.
9. Entire Agreement
This Agreement, including the Data Processing Agreement, constitutes the entire understanding between the parties and supersedes all prior agreements.
Unusual terms
Current to 9 Oct 26- 10% first-term discount
- service credit of 10% of monthly fee as sole remedy for availability breaches
- termination on 30 days' notice only after first 12 months