Tidecombe Housing - Master Services Agreement v2
Documentdraft Tidecombe Housing: documents · contract · draft · 2024-01-10
Draft Master Services Agreement v2 between BB-Demo Limited and Tidecombe Housing for the Starter tier, 1 Mar 2024 to 28 Feb 2025. Availability 99.5%, P1 first response within 4 business hours. Subscription £18,525 after a 5% discount; total contract value £24,525.
What it says
What this says
Current to 11 Oct 26Draft Master Services Agreement v2 between BB-Demo Limited and Tidecombe Housing for the Starter tier, 1 Mar 2024 to 28 Feb 2025. Availability 99.5%, P1 first response within 4 business hours. Subscription £18,525 after a 5% discount; total contract value £24,525.
What it is: a contract marked DRAFT, version 2, created and modified on 10 Jan 2024. The text names BB-Demo Limited and Tidecombe Housing as parties and covers a one-year Starter subscription plus implementation.
Commits: "System availability of 99.5% measured monthly", P1 first response "within 4 business hours", and data refresh "by 07:00 customer local time on business days". The service credit is 5% of one month's subscription fee for each month availability falls below 99.5%.
Unusual: a 5% first-term discount on the £19,500 list price, giving £18,525. Termination is on "90 days' written notice at the end of the initial term", and no auto-renewal clause appears.
Not settled: the document does not show signature, so it is an open item rather than contracted terms. Any executed order form or MSA would take precedence, and none is in this record. It does not state renewal terms or connector go-live dates.
As found in this document
Current to 9 Oct 26- Date end28 Feb 2025Source: object_read:doc_013_003
- Date start1 Mar 2024Source: object_read:doc_013_003
- Price£18,525Source: object_read:doc_013_003
- Availability99.5% measured monthlySource: object_read:doc_013_003
- P1 first responsewithin 4 business hoursSource: object_read:doc_013_003
- Data refreshcompleted by 07:00 customer local time on business dayscompleted by 07:00 customer local time on business days · Source: object_read:doc_013_003
- Service credit5% of one month's subscription fee for each month availability falls below 99.5%5% of one month's subscription fee for each month availability falls below 99.5% · Source: object_read:doc_013_003
- Subscription£18,525 payable in advanceSource: object_read:doc_013_003
- Implementation£6,000 (4 weeks, up to 4 connectors)£6,000 (4 weeks, up to 4 connectors) · Source: object_read:doc_013_003
- Total Contract Value£24,525Source: object_read:doc_013_003
- PaymentInvoices are due within 30 days. Billing frequency is annual.Invoices are due within 30 days. Billing frequency is annual. · Source: object_read:doc_013_003
- Termination90 days' written notice at the end of the initial term90 days' written notice at the end of the initial term · Source: object_read:doc_013_003
The document
Body
Tidecombe Housing - Master Services Agreement v2
DRAFT
1. Parties
This Master Services Agreement ("Agreement") is between BB-Demo Limited, a company registered in England and Wales ("BB-Demo"), and Tidecombe Housing, a housing association registered in England ("Customer").
2. Services
BB-Demo will provide access to the Company Brain, a queryable data layer configured to Customer's Snowflake account, connecting Customer's CRM, call recordings, emails, helpdesk tickets, product usage, finance and HR data.
3. Term
Service begins on 1 Mar 2024 and runs for one year until 28 Feb 2025.
4. Tier and Pricing
Customer subscribes to the Starter tier.
| Item | Quantity | Unit Price | Discount | Net |
|---|---|---|---|---|
| Company Brain – Starter | 1 | £19,500 | 5% | £18,525 |
| Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | , | £6,000 |
| Total Contract Value | £24,525 |
The annual recurring subscription of £18,525 is payable in advance.
5. Billing and Payment
Invoices are due within 30 days. Billing frequency is annual.
6. Service Levels
Read the whole document (1,711 characters)
BB-Demo commits to:
- System availability of 99.5% measured monthly
- First response to Priority 1 incidents within 4 business hours
- Data refresh completed by 07:00 customer local time on business days
- Service credit of 5% of one month's subscription fee for each month availability falls below 99.5%
7. Confidentiality and Data Protection
Both parties agree to keep confidential information secure. A separate Data Processing Agreement governs the handling of personal data.
8. Termination
Either party may terminate on 90 days' written notice at the end of the initial term.
Unusual terms
Current to 9 Oct 26- 5% first-term discount
- 90 days' written notice at end of initial term