What it says
What this says
Current to 11 Oct 26A final QBR deck dated 28 Jun 2026 for a Growth tier customer. It reports adoption up from a small base (about eight active users against 40 licensed) and light support load. It states no availability or P1 response figures and sets no new commitments.
What it is: a customer success review prepared by Elena Novak, not a contract. It states contracted annual recurring revenue of £50,000 and a contract end of 1 Feb 2027, but these are the deck's own statements.
Commits: nothing new. It restates that the nightly refresh "is expected to complete by 07:00 Chicago time on business days" and lists five actions owned by Elena.
Unusual: usage covers active users only, and the deck says questions asked, records indexed and connectors "are not reported here". It also admits there is no customer-worded value example yet.
Not settled: the outcome of the high priority ticket against the Growth first-response level. Renewal terms are left to the executed order form, which this deck does not reproduce.
Stale: the figures are as at 28 Jun 2026 and the actions have no dates.
As found in this document
Current to 9 Oct 26- Date end1 Feb 2027Source: object_read:doc_010_010
- Date renewal1 Feb 2027Source: object_read:doc_010_010
- Date start2 Feb 2026Source: object_read:doc_010_010
- Price£50,000Source: object_read:doc_010_010
- Nightly refreshexpected to complete by 07:00 Chicago time on business days, as for every tierexpected to complete by 07:00 Chicago time on business days, as for every tier · Source: object_read:doc_010_010
- Licensed users40Source: object_read:doc_010_010
- Contract end1 Feb 2027Source: object_read:doc_010_010
The document
Body
Unusual terms
Current to 9 Oct 26- Usage reported for active users only
- No customer-worded value example yet