What it says
What this says
Current to 11 Oct 26Executed order form under the MSA for the Growth tier: £50,000 annual subscription, £62,000 total contract value including implementation. Availability 99.5%, P1 first response 1 business hour. Term 2 Feb 2026 to 1 Feb 2027.
What it is: an executed order form signed on 16 Jan 2026 by Jordan Pike for B-Brain and Tyler Brooks, Chief Operating Officer, for Wexmoor Property Group. It states that "Where this Order Form and the Master Services Agreement differ on price, term or service levels, this Order Form applies."
Commits: the annual subscription is £50,000, billed in advance on 30 days from invoice. The £62,000 total contract value "is not an annual price" and includes the one-off implementation fee.
Unusual: service credits are "Availability only", 10% of one month's fee, so a late refresh earns no credit. The Growth tier is not unusual on its own, but no connector delivery dates are promised.
Not settled: renewal is only to be "discussed between the parties ahead of the end date". There is no auto-renewal or notice period, and the document does not state the renewal price.
As found in this document
Current to 9 Oct 26- Date end1 Feb 2027Source: object_read:doc_010_007
- Date signed16 Jan 2026Source: object_read:doc_010_007
- Date start2 Feb 2026Source: object_read:doc_010_007
- Price£50,000Source: object_read:doc_010_007
- SubscriptionAnnual, billed in advance, £50,000Annual, billed in advance, £50,000 · Source: object_read:doc_010_007
- Total contract value£62,000, includes the one-off implementation fee, not an annual price£62,000, includes the one-off implementation fee, not an annual price · Source: object_read:doc_010_007
- Payment terms30 days from the date of invoiceSource: object_read:doc_010_007
- Availability99.5%Source: object_read:doc_010_007
- P1 first response1 business hourSource: object_read:doc_010_007
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_010_007
- Service credit10% of one month's fee for a month in which availability falls below the commitment10% of one month's fee for a month in which availability falls below the commitment · Source: object_read:doc_010_007
- Credit basisAvailability onlySource: object_read:doc_010_007
The document
Body
Unusual terms
Current to 9 Oct 26- Service credits for availability only
- Implementation fee invoiced separately from subscription