Harrowden Foods - Master Services Agreement v2
Documentdraft Harrowden Foods: documents · contract · draft · 2025-11-25
Unsigned draft master services agreement, issued for review on 25 Nov 2025. It sets a Growth subscription at £50,000 a year, availability 99.5% and P1 first response of one business hour, plus a £12,000 one-off implementation.
What it says
What this says
Current to 11 Oct 26Unsigned draft master services agreement, issued for review on 25 Nov 2025. It sets a Growth subscription at £50,000 a year, availability 99.5% and P1 first response of one business hour, plus a £12,000 one-off implementation.
What it is: a draft master services agreement from Lewis Kerr, Account Executive, for a one-year term from 5 Jan 2026 to 4 Jan 2027. It states "This version is not binding until both parties have signed it."
Commits: £50,000 recurring subscription, billed annually in advance, with payment 30 days from invoice. The £12,000 implementation is invoiced once, and total contract value is £62,000 in the first year.
Unusual: no discount applies to either line. Service credits are for availability only, and a late refresh on its own gives no credit.
Not settled: signatures, the customer's legal entity name and invoicing contact, and which systems connect first are all open. The evidence does not show an executed copy, so contracted terms must be checked against signed paper.
As found in this document
Current to 9 Oct 26- Date end4 Jan 2027Source: object_read:doc_009_004
- Date start5 Jan 2026Source: object_read:doc_009_004
- Price£50,000Source: object_read:doc_009_004
- Subscription£50,000 recurring, annualSource: object_read:doc_009_004
- Implementation fee£12,000 one-offSource: object_read:doc_009_004
- Total contract value£62,000Source: object_read:doc_009_004
- Billing frequencyannual, in advance for the subscriptionannual, in advance for the subscription · Source: object_read:doc_009_004
- Payment terms30 days from the date of invoiceSource: object_read:doc_009_004
- Availability99.5%Source: object_read:doc_009_004
- P1 first responseOne business hourSource: object_read:doc_009_004
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_009_004
- Service credit10% of one month's fee for a month in which availability is breached10% of one month's fee for a month in which availability is breached · Source: object_read:doc_009_004
- Credit basisAvailability onlySource: object_read:doc_009_004
The document
Body
Harrowden Foods - Master Services Agreement v2
Status: Draft. Issued for review on 25 Nov 2025. This version is not binding until both parties have signed it.
Prepared by: Lewis Kerr, Account Executive, BB-Demo
Parties
| Party | Details |
|---|---|
| Supplier | BB-Demo, London |
| Customer | Harrowden Foods, Leicester |
Harrowden Foods produces own-label chilled ready meals and bakery for UK supermarkets from two sites. BB-Demo will provide the company brain to Harrowden Foods, built and run inside the customer's own Snowflake account, so that commercial insights and customer service can see retailer accounts, service-level complaints and orders together.
Purpose and scope
This agreement sets out the terms on which BB-Demo supplies the Growth tier subscription and the Growth implementation described below. The services connect the customer's chosen systems to the brain and make the combined data available to the customer's teams for questions, search, pages, chat and dashboards.
Term
| Item | Date |
|---|---|
| Start date | 5 Jan 2026 |
| End date | 4 Jan 2027 |
Read the whole document (4,782 characters)
The subscription runs for one annual term from the start date to the end date. Renewal terms will be discussed ahead of the end date, and BB-Demo will give notice in good time before the term ends.
Services and fees
| SKU | Item | Quantity | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £50,000 | 0% | £50,000 | Recurring, annual |
| IMP-GROWTH | Implementation – Growth (eight weeks, up to eight connectors) | 1 | £12,000 | 0% | £12,000 | One-off |
| Summary | Amount |
|---|---|
| Annual recurring subscription | £50,000 |
| One-off implementation fee | £12,000 |
| Total contract value | £62,000 |
The total contract value is the sum of the first-year subscription and the one-off implementation fee. Only the subscription of £50,000 recurs each year. VAT is added where applicable.
Billing and payment
- Billing frequency: annual, in advance for the subscription.
- The implementation fee is invoiced once, as a fixed fee.
- Payment terms: 30 days from the date of invoice.
- No discount applies to either line in this version.
Implementation
BB-Demo will carry out the Growth implementation over eight weeks, connecting up to eight of the customer's systems to the brain. The customer will name its technical contact and give BB-Demo the access needed to each source system. The customer's team will review the first pages and dashboards with BB-Demo before the implementation is treated as complete.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | One business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for a month in which availability is breached |
| Credit basis | Availability only |
Service credits are calculated against availability. Data freshness is monitored and reported, but a late refresh on its own does not give rise to a service credit under the Growth tier.
Customer responsibilities
- Keep source systems and credentials current, and tell BB-Demo promptly when a system is changed or replaced.
- Nominate an administrator and a business sponsor for the brain.
- Use the service in line with the agreed tier allowances for users and connectors.
Data protection and security
The brain runs inside the customer's own Snowflake account, so the customer remains in control of its data. BB-Demo will process data only on the customer's instructions and for the purpose of providing the services. A data processing agreement will accompany the signed version of this document.
Confidentiality
Each party will keep the other's confidential information secure, use it only for this agreement and not disclose it except where the law requires or the other party agrees in writing.
Changes
Any change to the services, fees or service levels must be agreed in writing by both parties. Added users or connectors beyond the Growth allowance will be quoted separately and, where possible, co-termed to the end date above.
Open points for review
- The customer to confirm its legal entity name and invoicing contact.
- The customer to confirm which systems will be connected first.
- Final legal review by both parties before signature.
Signatures
This draft is not signed. On execution the signature block will be completed by both parties.
| BB-Demo | Harrowden Foods | |
|---|---|---|
| Name | Lewis Kerr | Authorised signatory of Harrowden Foods |
| Title | Account Executive | Job title to be confirmed by the customer |
| Signature | Not yet signed | Not yet signed |
| Date | On signature | On signature |
Unusual terms
Current to 9 Oct 26- no discount on either line
- no service credit for late refresh
- renewal terms left to later discussion