Ardcarne Life Assurance - Order Form (signed)
Documentexecuted Ardcarne Life Assurance: documents · order_form · executed · 2026-09-04
Executed order form signed 4 Sep 2026 for the Enterprise tier at £125,000 per year, with total contract value £155,000 including implementation. Availability 99.9%, P1 first response 0.5 hours, term 1 Oct 2026 to 30 Sep 2027.
What it says
What this says
Current to 11 Oct 26Executed order form signed 4 Sep 2026 for the Enterprise tier at £125,000 per year, with total contract value £155,000 including implementation. Availability 99.9%, P1 first response 0.5 hours, term 1 Oct 2026 to 30 Sep 2027.
What it is: an executed order form under the BB-Demo Master Services Agreement, signed by Ronan Tierney for Ardcarne Life Assurance and Matteo Ricci for BB-Demo on 4 Sep 2026. It states that it prevails over any earlier draft, proposal or quotation.
Commits: "The annual subscription is £125,000" billed annually in advance, 30 days from invoice. The £155,000 total contract value "includes the one-off implementation fee and should not be read as an annual price".
Unusual: freshness is credited. "A brain that is answering on stale data counts as a freshness breach even where the service was available", with a credit of 10% of one month's fee per breach month.
Not settled: renewal is left to the Master Services Agreement, which is not in this document. The text does not state the implementation fee separately, the user and connector numbers, or any connector go-live dates.
As found in this document
Current to 9 Oct 26- Date end30 Sep 2027Source: object_read:doc_008_010
- Date signed4 Sep 2026Source: object_read:doc_008_010
- Date start1 Oct 2026Source: object_read:doc_008_010
- Price£125,000Source: object_read:doc_008_010
- SubscriptionBB-Demo Enterprise tier, company-wide, £125,000 per yearBB-Demo Enterprise tier, company-wide, £125,000 per year · Source: object_read:doc_008_010
- Total contract value£155,000Source: object_read:doc_008_010
- Availability99.9%Source: object_read:doc_008_010
- P1 first response0.5 hoursSource: object_read:doc_008_010
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_008_010
- Service credit10% of one month's fee for each month in which a breach occurs10% of one month's fee for each month in which a breach occurs · Source: object_read:doc_008_010
- Credit basisAvailability and data freshnessSource: object_read:doc_008_010
- BillingAnnual, in advance, GBPSource: object_read:doc_008_010
- Payment terms30 days from the date of invoiceSource: object_read:doc_008_010
The document
Body
Ardcarne Life Assurance - Order Form (signed)
Status: Executed Version: one Signed: 4 Sep 2026 Governing agreement: BB-Demo Master Services Agreement
This Order Form is made under the BB-Demo Master Services Agreement between the parties below. Where this Order Form and any earlier draft, proposal or quotation differ, this executed Order Form prevails.
Parties
| Customer | Supplier | |
|---|---|---|
| Organisation | Ardcarne Life Assurance | BB-Demo |
| Location | Dublin, Ireland | London, United Kingdom |
| Business | Life and pensions insurer | Provider of the company brain |
| Account owner | Ronan Tierney, Chief Operating Officer | Matteo Ricci, Account Executive |
| Customer success | Elena Novak, Customer Success Manager |
Purpose
Ardcarne Life Assurance is buying the company brain to give broker distribution and customer service one view of each broker firm. The brain is built and run inside the Customer's own Snowflake account, and the Customer's data stays in that account.
Read the whole document (4,987 characters)
The Customer is supervised by the Central Bank of Ireland and is subject to DORA. The parties completed a security review before signature, and the Supplier will continue to support the Customer's regulatory and third-party risk requirements during the term.
Subscription and services
| Line | Description | Basis | Amount |
|---|---|---|---|
| Subscription | BB-Demo Enterprise tier, company-wide | Annual, in advance | £125,000 per year |
| Implementation | One-off fixed-fee implementation, including security review support | One-off | Included in the total contract value below |
| Total contract value | Subscription and one-off implementation | Over the initial term | £155,000 |
The annual subscription is £125,000. The total contract value of £155,000 is the whole value of this Order Form for the initial term. It includes the one-off implementation fee and should not be read as an annual price.
What the Enterprise tier includes
- The Enterprise user allowance and the Enterprise connector allowance, as set out in the Supplier's current tier description.
- Pages, chat and search across the Customer's connected systems.
- The dashboards builder and quarterly business reviews.
- Single sign-on and SCIM provisioning.
- A named executive sponsor at the Supplier.
Any further users, connectors or add-ons will be agreed in a separate written order and priced at the Supplier's price list in force on that date.
Term
| Item | Detail |
|---|---|
| Start date | Thursday 1 Oct 2026 |
| End date | 30 Sep 2027 |
| Initial term | Twelve months |
| Renewal | Handled under the Master Services Agreement; the Supplier's customer success manager will open the renewal conversation ahead of the end date |
Billing and payment
- Billing frequency: annual, in advance.
- Currency: GBP.
- Payment terms: 30 days from the date of invoice.
- The first invoice is raised on or after the start date of Thursday 1 Oct 2026.
- The one-off implementation fee is invoiced as part of the first invoice unless the parties agree otherwise in writing.
Service levels
The following service levels apply to the Customer's Enterprise subscription for the whole term.
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 0.5 hours |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month in which a breach occurs |
| Credit basis | Availability and data freshness |
Service credits
The Customer is credited for a breach of availability and for a breach of data freshness. A brain that is answering on stale data counts as a freshness breach even where the service was available. Credits are applied against the next invoice and are the Customer's remedy for a service level miss, without affecting any other right under the Master Services Agreement.
Customer responsibilities
- Provide timely access to the systems to be connected, through the Customer's own Snowflake account.
- Name an administrator and a business sponsor for the implementation.
- Tell the Supplier promptly of any change to a connected system, since a changed source can stop loading.
Supplier responsibilities
- Deliver the implementation against the plan agreed with the Customer's operations and security teams.
- Support the Customer's security, procurement and regulatory reviews, and tell the Customer's security team of any incident that affects the service.
- Run quarterly business reviews with the Customer's sponsor.
General
This Order Form, together with the Master Services Agreement, is the entire agreement between the parties for the services described. It may be varied only in writing signed by both parties.
Signatures
For Ardcarne Life Assurance
Name: Ronan Tierney Title: Chief Operating Officer Date: 4 Sep 2026
For BB-Demo
Name: Matteo Ricci Title: Account Executive Date: 4 Sep 2026
Unusual terms
Current to 9 Oct 26- Freshness breach credited even when available
- Twelve-month initial term, renewal under the MSA
- DORA and Central Bank of Ireland support