Calderbrook Housing Group - QBR
Documentfinal Calderbrook Housing Group: documents · qbr_deck · final · 2026-03-09
Quarterly business review for a Growth customer, presented 9 Mar 2026 by Amara Obi. It states a contracted £44,000 a year, 40 licensed users and a term ending 1 Sep 2026, and flags falling active users ahead of renewal.
What it says
What this says
Current to 11 Oct 26Quarterly business review for a Growth customer, presented 9 Mar 2026 by Amara Obi. It states a contracted £44,000 a year, 40 licensed users and a term ending 1 Sep 2026, and flags falling active users ahead of renewal.
What it is: a final QBR deck prepared by Amara Obi, Customer Success Manager, naming Tom Ashdown as account owner. It reads usage, tickets and billing, and is candid about gaps.
Commits: it states no service levels. It records the Growth subscription as "contracted at £44,000 a year" with 40 licensed users, and sets joint actions for the following fortnight and before the next QBR.
Unusual: the deck says active users fell "roughly one in seven compared with the previous quarter" and that the licence is well ahead of real use. It also warns the renewal "will move to the current price book" without giving a figure.
Not settled: the term ended 1 Sep 2026, before today, and the deck cannot show whether it renewed or at what price. It does not show who stopped using the brain, or whether Tom Ashdown is still the active owner.
As found in this document
Current to 9 Oct 26- Date end1 Sep 2026Source: object_read:doc_007_019
- Date renewal1 Sep 2026Source: object_read:doc_007_019
- Date start2 Sep 2024Source: object_read:doc_007_019
- Price£44,000Source: object_read:doc_007_019
- Growth subscriptioncontracted at £44,000 a yearSource: object_read:doc_007_019
- Licensed users40Source: object_read:doc_007_019
- Current term ends1 September 2026Source: object_read:doc_007_019
The document
Body
Calderbrook Housing Group - QBR
Quarterly business review, presented Monday 9 March 2026
Prepared by Amara Obi, Customer Success Manager, BB-Demo Account owner: Tom Ashdown Status: Final
Purpose of this review
- Look at how the brain is being used by the business-intelligence team and the wider organisation
- Be clear about what is working and what the numbers do not yet show
- Agree the actions we both take before the renewal date of 1 September 2026
I have taken on this account recently, so I want to be straightforward: this review is built from the usage, ticket and billing records as they stand, and I have flagged where I do not have the full picture.
Your contract at a glance
| Item | Detail |
|---|---|
| Customer since | 2 September 2024 |
| Tier | Growth |
| Annual recurring revenue (contracted) | £44,000 |
| Licensed users | 40 |
| Current term ends | 1 September 2026 |
| Billing position | No overdue invoices |
Growth includes the dashboards builder and quarterly QBRs, which is why we are here today.
What you bought the brain for
Read the whole document (5,331 characters)
Calderbrook Housing Group brought the brain in so that the business-intelligence team could join tenant calls, repairs tickets, complaints and rent arrears into one board-ready picture, across homes in West Yorkshire. That is still the yardstick. Everything below asks one question: is the team getting that picture faster and with less manual reconciliation than before?
Usage: here's what the numbers say
- Active users have come down against the prior quarter. The average over the last thirty days is a small fraction of the forty licensed users.
- The fall is a drop of roughly one in seven compared with the previous quarter, so it is a trend worth naming, not a blip.
- The licence is therefore well ahead of real use. That is not headroom for an upgrade, it is a question about reach: who else should have access, and who who already has it has stopped logging in?
What the usage data does not show us
- Which individual people stopped using the brain, and whether any of them have left the organisation
- Whether a small number of people ask most of the questions, which would be a key-person risk
- Whether any source system changed on your side and quietly stopped loading
I would like to close these gaps with your team in the next fortnight.
Value: where the brain earns its keep
- The board-ready view of complaints, repairs and arrears together is the strongest use case and the one to protect
- Dashboards built by your team show your own investment in the brain, and I want to review which are still opened regularly
- Questions asked is the best single measure of value. I will bring a month-on-month comparison, and a comparison with the same month last year, to the next review
I am not going to claim a saving I cannot evidence. If the business-intelligence team can tell us roughly how long the board pack took to assemble before the brain, we can put a value on it that your finance colleagues will recognise.
Support and service
| Measure | Last thirty days |
|---|---|
| Tickets raised | Three |
| High-priority tickets | None |
| Overdue invoices | None |
Three tickets and nothing urgent is a calm picture. Alongside a fall in active users, though, a quiet support queue can also mean fewer people are trying things. I read the two together and would rather ask than assume.
Risks to watch
| Risk | Why it matters | Who acts |
|---|---|---|
| Falling active users | Weakens the case for value at renewal | Amara Obi with the business-intelligence lead |
| Licence well above real use | Invites a question on what the subscription is worth | Amara Obi |
| Unknown reasons for the decline | We could be solving the wrong problem | Joint |
| Renewal approaching | The term ends on 1 September 2026 | Tom Ashdown and Amara Obi |
Commercial position and renewal
- The Growth subscription is contracted at £44,000 a year and is paid on time
- Because the account signed under the earlier price book, the renewal will move to the current price book. We will take you through exactly what that means well before notice is due, so there are no surprises
- Any change to scope, such as fewer licensed users or a different tier, is better discussed early. I would rather have that conversation in the spring than in the summer
Actions and next steps
| Action | Owner | Timing |
|---|---|---|
| Share a named list of licensed users and last activity | Amara Obi | Within the next fortnight |
| Confirm which source systems have changed recently | Customer business-intelligence team | Within the next fortnight |
| Review dashboards built and retire or refresh stale ones | Joint | Before the next QBR |
| Agree a simple value measure for the board pack | Joint | Before the next QBR |
| Walk through renewal terms and price book | Tom Ashdown and Amara Obi | Well ahead of the renewal notice |
| Book the next QBR | Amara Obi | This week |
Let's get the next QBR in the diary before we leave today.
Summary
- The relationship is healthy on payment and support
- Use is lower than it should be for forty licensed users, and the direction is down
- The next few weeks are for understanding why, and agreeing what good looks like before the term ends on 1 September 2026
Best, Amara
Unusual terms
Current to 9 Oct 26- Renewal to move to current price book, no figure given