Calderbrook Housing Group - Order Form (signed)
Documentexecuted Calderbrook Housing Group: documents · order_form · executed · 2025-08-11
Executed order form for the Growth tier: £44,000 per year, 40 licensed users, one-year term from 2 Sep 2025 to 1 Sep 2026. Availability 99.5%, P1 first response 1 business hour, 10% service credit for availability only.
What it says
What this says
Current to 11 Oct 26Executed order form for the Growth tier: £44,000 per year, 40 licensed users, one-year term from 2 Sep 2025 to 1 Sep 2026. Availability 99.5%, P1 first response 1 business hour, 10% service credit for availability only.
What it is: an executed order form under the MSA between BB-Demo and Calderbrook Housing Group, signed on 11 Aug 2025 by Tom Ashdown for BB-Demo and an unnamed authorised signatory for the customer. It states that "this executed order form applies" over any earlier draft or quotation.
Commits: the Growth subscription at £44,000 annually in advance, payable within 30 days, with no discount and no implementation fee. Service levels are 99.5% availability and 1 business hour P1 first response.
Unusual: nothing off the standard Growth terms. Credits cover availability only, so data freshness misses earn no credit.
Not settled: the term ended on 1 Sep 2026, before the as-of date, and the document says nothing about renewal terms, auto-renewal or the later price. It does not name the customer signatory. Whether a renewal was executed is not shown here.
As found in this document
Current to 9 Oct 26- Date end1 Sep 2026Source: object_read:doc_007_015
- Date signed11 Aug 2025Source: object_read:doc_007_015
- Date start2 Sep 2025Source: object_read:doc_007_015
- Price£44,000Source: object_read:doc_007_015
- Price£44,000Source: object_read:doc_007_015
- Licensed users40Source: object_read:doc_007_015
- Billing frequencyAnnualSource: object_read:doc_007_015
- Payment terms30 days from invoice dateSource: object_read:doc_007_015
- Availability99.5%Source: object_read:doc_007_015
- P1 first response1 business hourSource: object_read:doc_007_015
- Service credit10% of one month's fee for a month in which the availability commitment is missed10% of one month's fee for a month in which the availability commitment is missed · Source: object_read:doc_007_015
- Credit basisAvailability onlySource: object_read:doc_007_015
The document
Body
Calderbrook Housing Group - Order Form (signed)
Status: Executed Version: 1 Date signed: 11 Aug 2025
This order form is made under the Master Services Agreement between BB-Demo and Calderbrook Housing Group. It sets out the subscription, price, term, billing and service levels that apply from the start date below. Where this order form and any earlier draft or quotation differ, this executed order form applies.
Parties
| Customer | Supplier | |
|---|---|---|
| Organisation | Calderbrook Housing Group | BB-Demo |
| Location | Leeds, United Kingdom | London, United Kingdom |
| Account owner | Not applicable | Tom Ashdown, Account Executive |
| Customer success manager | Not applicable | Natalie Eze |
Subscription
BB-Demo will provide the company brain, built and run inside the customer's own Snowflake account, on the Growth tier.
| SKU | Description | Quantity | Unit price (annual) | Discount | Net (annual) | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £44,000 | 0% | £44,000 | Yes |
Licensed users: 40
Read the whole document (3,459 characters)
The Growth tier connector allowance and the Growth feature set (pages, chat and search, the dashboards builder and quarterly business reviews) apply as described in the standard Growth tier description. Any additional users, connectors or add-ons would need a separate order form.
Commercial summary
| Item | Value |
|---|---|
| Tier | Growth |
| Annual recurring revenue (contracted) | £44,000 |
| Total contract value | £44,000 |
| Discount | 0% |
| Billing frequency | Annual |
| Payment terms | 30 days from invoice date |
No one-off implementation fee is charged under this order form. The total contract value is therefore the same as the annual subscription fee.
Term
| Start date | 2 Sep 2025 |
| End date | 1 Sep 2026 |
| Length | One year |
This term follows on from the customer's previous term, which ends on 1 Sep 2025. Either party should raise renewal or changes to the subscription well before the end date so that there is no gap in service.
Billing
- The annual subscription fee of £44,000 is invoiced annually in advance.
- Invoices are payable within 30 days of the invoice date.
- All amounts are in pounds sterling and are stated before VAT.
- No discount applies to this term.
Service levels
The following service levels apply to the Growth tier for the term of this order form.
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee for a month in which the availability commitment is missed |
| Credit basis | Availability only |
Service credits are applied against a future invoice and are the customer's remedy for a missed availability commitment. Credits are not payable for any other measure under this order form.
General
- This order form is governed by the Master Services Agreement. Terms not set out here follow that agreement.
- The customer's data stays in the customer's own Snowflake account throughout the term.
- Any change to the lines, users or service levels above must be agreed in writing by both parties.
Signatures
Signed for and on behalf of Calderbrook Housing Group
Name: Authorised signatory Title: Authorised signatory of Calderbrook Housing Group Date: 11 Aug 2025
Signed for and on behalf of BB-Demo
Name: Tom Ashdown Title: Account Executive Date: 11 Aug 2025