Calderbrook Housing Group - Order Form (signed)
Documentexecuted Calderbrook Housing Group: documents · order_form · executed · 2024-08-16
Executed order form under the MSA for the Growth tier: £44,000 annual subscription plus £12,000 one-off implementation, total contract value £56,000. Availability 99.5%, P1 first response 1 business hour. One-year term from 2 Sep 2024 to 1 Sep 2025.
What it says
What this says
Current to 11 Oct 26Executed order form under the MSA for the Growth tier: £44,000 annual subscription plus £12,000 one-off implementation, total contract value £56,000. Availability 99.5%, P1 first response 1 business hour. One-year term from 2 Sep 2024 to 1 Sep 2025.
What it is: an executed order form under the BB-Demo Master Services Agreement, signed 16 Aug 2024 for Tom Ashdown and an unnamed authorised signatory at the customer. It fixes the Growth tier price and terms.
Commits: "Invoices are payable within 30 days of the invoice date." The subscription is billed annually in advance and the implementation fee is billed once. Service levels are 99.5% availability, P1 first response of 1 business hour, and nightly refresh complete by 07:00 customer local time on business days.
Unusual: "The agreement does not renew silently." The customer success manager is to raise renewal ahead of the end date. No first-term discount applies. Service credits cover availability only, not data freshness.
Not settled: the document does not name the customer signatory or their role. It does not state terms for any period after 1 Sep 2025, and it does not show whether a renewal was agreed.
As found in this document
Current to 9 Oct 26- Date end1 Sep 2025Source: object_read:doc_007_007
- Date signed16 Aug 2024Source: object_read:doc_007_007
- Date start2 Sep 2024Source: object_read:doc_007_007
- Price£44,000Source: object_read:doc_007_007
- Availability99.5%Source: object_read:doc_007_007
- P1 first response1 business hourSource: object_read:doc_007_007
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_007_007
- Service credit10% of one month's fee for each month with an availability breach10% of one month's fee for each month with an availability breach · Source: object_read:doc_007_007
- Annual subscription£44,000, billed annually in advance£44,000, billed annually in advance · Source: object_read:doc_007_007
- Implementation fee£12,000, one-off fixed fee, billed once£12,000, one-off fixed fee, billed once · Source: object_read:doc_007_007
- Payment termsInvoices are payable within 30 days of the invoice dateInvoices are payable within 30 days of the invoice date · Source: object_read:doc_007_007
- Implementation scopeUp to eight connectors over eight weeksUp to eight connectors over eight weeks · Source: object_read:doc_007_007
The document
Body
Calderbrook Housing Group - Order Form (signed)
Status: Executed
This Order Form is made under the BB-Demo Master Services Agreement between BB-Demo and Calderbrook Housing Group. It records the commercial terms agreed for the Growth tier of the company brain, built and run inside the customer's own Snowflake account.
Parties
| Supplier | BB-Demo, London |
| Customer | Calderbrook Housing Group, Leeds |
| Customer sector | Housing association |
| BB-Demo account owner | Tom Ashdown, Account Executive |
| BB-Demo customer success manager | Natalie Eze |
| Tier | Growth |
Order lines
| SKU | Description | Type | Quantity | Unit price | Discount | Net amount |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain, Growth | Annual subscription | 1 | £44,000 | 0% | £44,000 |
| IMP-GROWTH | Implementation, Growth (eight weeks, up to eight connectors) | One-off fixed fee | 1 | £12,000 | 0% | £12,000 |
Commercial summary
| Item | Amount |
|---|---|
| Annual recurring subscription | £44,000 |
| One-off implementation fee | £12,000 |
| Total contract value | £56,000 |
Read the whole document (3,690 characters)
The total contract value is the sum of the first-year subscription and the one-off implementation fee. Only the subscription recurs. The annual recurring amount is £44,000.
Term
| Subscription start date | 2 Sep 2024 |
| Subscription end date | 1 Sep 2025 |
| Initial term | One year |
The agreement does not renew silently. BB-Demo's customer success manager will raise renewal with the customer ahead of the end date, in line with the Master Services Agreement.
Billing and payment
- The subscription is billed annually in advance.
- The implementation fee is billed once, as a one-off charge.
- All amounts are in pounds sterling and exclusive of VAT.
- Invoices are payable within 30 days of the invoice date.
- No first-term discount applies to either line.
Service levels
The following service levels apply to the Growth tier for the term of this Order Form.
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month with an availability breach |
Service credits under this Order Form are calculated on availability only. Data freshness is not a credited measure on the Growth tier.
Implementation scope
The implementation covers connecting the customer's agreed sources to the brain inside its Snowflake account, mapping fields, and bringing the first refresh to a clean state. The fixed fee covers up to eight connectors over eight weeks. Any connector beyond that allowance, or any change to scope, will be agreed in writing before work starts.
The customer's business-intelligence team is the intended audience for the first deployment. The aim is a single board-ready picture across tenant calls, repairs tickets, complaints and rent arrears.
General
- This Order Form is governed by the Master Services Agreement. If the two conflict on commercial terms, this Order Form prevails.
- This Order Form supersedes any earlier draft, proposal or quotation for the same services.
- Changes must be made in writing and signed by both parties.
Signatures
Signed on 16 Aug 2024.
| For BB-Demo | For Calderbrook Housing Group |
|---|---|
| Name: Tom Ashdown | Name: Authorised signatory |
| Title: Account Executive | Title: Authorised signatory, Calderbrook Housing Group |
| Date: 16 Aug 2024 | Date: 16 Aug 2024 |
Customer success manager for the account: Natalie Eze.
Unusual terms
Current to 9 Oct 26- Does not renew silently
- No first-term discount on either line
- Credits for availability only, not freshness
- Order form prevails over MSA on commercial terms