Brackwell Freight Ltd - Order Form (signed)
Documentexecuted Brackwell Freight Ltd: documents · order_form · executed · 2023-11-17
Executed Starter order form signed 17 Nov 2023 under the MSA. Annual subscription £19.5k plus £6k one-off implementation. Availability ninety-nine point five per cent, P1 first response 4 business hours, term 1 Dec 2023 to 30 Nov 2024.
What it says
What this says
Current to 11 Oct 26Executed Starter order form signed 17 Nov 2023 under the MSA. Annual subscription £19.5k plus £6k one-off implementation. Availability ninety-nine point five per cent, P1 first response 4 business hours, term 1 Dec 2023 to 30 Nov 2024.
What it is: the executed order form between Brackwell Freight Ltd and BB-Demo for the Starter tier, signed 17 Nov 2023 by Tom Ashdown for BB-Demo. It states that it decides the contracted price and terms over any earlier draft or proposal.
Commits: annual subscription of £19.5k billed annually in advance, and a £6k one-off implementation of four weeks covering up to four connectors. Payment is thirty days net, with no discount on any line.
Service levels: availability of ninety-nine point five per cent, P1 first response in 4 business hours, and nightly refresh complete by 07:00 customer local time. Service credit is 5% of one month's fee, for availability only, not freshness.
Not settled: the term ended 30 Nov 2024 and the text says only that renewal is handled by the customer success manager. The evidence does not show a renewal order form or the customer signatory's name.
As found in this document
Current to 9 Oct 26- Date end30 Nov 2024Source: object_read:doc_002_006
- Date signed17 Nov 2023Source: object_read:doc_002_006
- Date start1 Dec 2023Source: object_read:doc_002_006
- Price£19.50Source: object_read:doc_002_006
- Annual recurring subscription£19.5kSource: object_read:doc_002_006
- One-off implementation fee£6kSource: object_read:doc_002_006
- Total contract value for the term£25.5kSource: object_read:doc_002_006
- Billing frequencyannual, in advance, for the subscription lineannual, in advance, for the subscription line · Source: object_read:doc_002_006
- Payment termsthirty days from the invoice date, which is 30 days netthirty days from the invoice date, which is 30 days net · Source: object_read:doc_002_006
- Availabilityninety-nine point five per centSource: object_read:doc_002_006
- P1 first response4 business hoursSource: object_read:doc_002_006
- Nightly data refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_002_006
- Service credit5% of one month's fee for a month with an availability breach, availability only5% of one month's fee for a month with an availability breach, availability only · Source: object_read:doc_002_006
- Implementationfour weeks, up to four connectorsfour weeks, up to four connectors · Source: object_read:doc_002_006
The document
Body
Brackwell Freight Ltd - Order Form (signed)
Status: Executed Version: 1 Order form date: 17 Nov 2023
This order form is entered into under the BB-Demo Master Services Agreement between the parties named below. Where this order form and any earlier draft or proposal differ, this executed order form decides the contracted price and terms.
1. Parties
| Customer | Supplier | |
|---|---|---|
| Organisation | Brackwell Freight Ltd | BB-Demo |
| Location | Manchester, United Kingdom | London, United Kingdom |
| Account owner | Tom Ashdown, Account Executive | |
| Customer success manager | Marcus Bell |
2. Subscription tier
The customer subscribes to the Starter tier of the BB-Demo company brain, built and run inside the customer's own Snowflake account.
3. Order lines
| SKU | Description | Quantity | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|---|
| SUB-STARTER | Company Brain – Starter | 1 | £19.5k | 0% | £19.5k | Yes, annual |
| IMP-STARTER | Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6k | 0% | £6k | No, one-off |
4. Contract value
Read the whole document (3,594 characters)
| Measure | Amount |
|---|---|
| Annual recurring subscription | £19.5k |
| One-off implementation fee | £6k |
| Total contract value for the term | £25.5k |
The annual recurring amount is the subscription line only. The total contract value includes the one-off implementation fee, which is charged once and does not recur.
5. Term
| Item | Date |
|---|---|
| Start date | 1 Dec 2023 |
| End date | 30 Nov 2024 |
The subscription runs for the term above. Renewal is handled between the customer success manager and the customer ahead of the end date, in line with the Master Services Agreement.
6. Billing and payment
- Billing frequency: annual, in advance, for the subscription line.
- Implementation: invoiced once, as a one-off charge.
- Payment terms: thirty days from the invoice date, which is 30 days net.
- Currency: pounds sterling.
- Discount: none applied to any line.
7. Service levels
The following service levels apply to this order and take precedence over the standard Starter terms where they differ.
| Measure | Commitment |
|---|---|
| Availability | ninety-nine point five per cent |
| Highest-priority (P1) incident, first response | 4 business hours |
| Nightly data refresh | Complete by 07:00 customer local time on business days |
| Service credit basis | Availability only |
| Service credit | 5% of one month's fee for a month with an availability breach |
Service credits are not payable for data freshness under this tier. A brain that answers on stale data is still counted as available.
8. Implementation commitments
The implementation is a fixed-fee piece of work of four weeks, covering up to four connectors. The connector list is agreed with the customer in the first week of the implementation, and handover to customer success follows on completion.
9. General
- This order form is governed by the Master Services Agreement between the parties.
- Any change to price, term or service levels must be agreed in writing and signed by both parties.
- The customer's data remains in the customer's own Snowflake account throughout.
10. Signatures
Signed by the authorised signatories of each party on 17 Nov 2023.
| For Brackwell Freight Ltd | For BB-Demo | |
|---|---|---|
| Name | Authorised signatory | Tom Ashdown |
| Title | Authorised signatory of the customer | Account Executive |
| Date | 17 Nov 2023 | 17 Nov 2023 |
| Signature | Signed | Signed |
Unusual terms
Current to 9 Oct 26- Service levels stated explicitly in the order form
- Credits for availability only, not data freshness