Ravel-Delmotte Logistique / BB-Demo – Demo
Callcompleted
Ravel-Delmotte Logistique: documents · 2025-05-22 09:45
Demo on the customer's own HubSpot, email and call data. Sophie Ling quoted Growth at £44k a year plus £12k implementation, and Camille Lefebvre said she was ready to move forward.
What was said
What this says
Current to 11 Oct 26Demo on the customer's own HubSpot, email and call data. Sophie Ling quoted Growth at £44k a year plus £12k implementation, and Camille Lefebvre said she was ready to move forward.
What happened: Anya Petrova showed the query interface, the dashboard builder and the managed connectors on Ravel-Delmotte's own data. Sophie Ling then proposed the Growth tier with an eight-week implementation and a late June go-live.
Customer view: Camille called the interface clean and asked whether dashboards can be customised. She said she was ready to move forward after the price was quoted.
Commercial: the figures are as quoted on the call, not an executed order form. A formal proposal was to follow, to be reviewed with Olivier Delmotte, who was not on this call.
Watch: the evidence does not show any objection on price or any rival being considered.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Sophie Ling to send the formal proposal by the end of that week.
- Camille to review the proposal with Olivier Delmotte.
Risks
Current to 9 Oct 26- Olivier Delmotte, who will review the proposal with Camille, was not on the demo.
- Anya said BB-Demo sets up, maintains and fixes the connectors; the call does not show this written into an order form.
Opportunities
Current to 9 Oct 26- New Growth subscription with an implementation fee, with the customer saying it is ready to move forward.
- Camille asked about customising dashboards, which fits the Growth dashboard builder.
Transcript
Sophie Ling NoneHi Camille, thanks again for making time. I'm Sophie, Account Executive, and this is Anya, our Solutions Engineer. Priya was here for the discovery call, Anya's going to walk you through the technical side and show you the brain in action on your data.
Camille Lefebvre NoneGreat, thanks both of you.
Anya Petrova NoneRight, so what I've done is set up a demo environment with some of your actual data: your HubSpot records, email samples, and call recordings. The idea is to show you what it actually looks like in practice.- Camille Lefebvre NonePerfect.
- Anya Petrova NoneSo the first thing is the query interface. You type a question in plain English: for example, 'show me all interactions with this customer over the last month': and the brain searches across HubSpot, Google Workspace, Zendesk, your call recordings, everything.
- Camille Lefebvre NoneThat's actually really clean.
- Anya Petrova NoneRight? No SQL, no coding. You just ask and it answers. Data refreshes every night by 07:00, so you're always looking at current stuff. Let me show you a dashboard. This is tracking your top customers by number of interactions, and here's a breakdown of open tickets by category.
- Camille Lefebvre NoneCan I customise these?
- Anya Petrova NoneAbsolutely. There's a dashboard builder, point and click. You can pull in any data from any of your systems and build whatever reports matter to you.
- Camille Lefebvre NoneThis is good. What about connectors, how do they work?
- Anya Petrova NoneSo we plug into your HubSpot, Google Workspace, Zendesk, and your call recorder. We manage the connectors: we set them up, we maintain them, they just run. If one stops working, we fix it.
- Camille Lefebvre NoneAnd what's the data security like?
- Anya Petrova NoneEverything runs inside your own Snowflake account. The data never leaves your systems. You control the access, we just build and maintain the layer on top.
- Sophie Ling NoneSo from a commercial perspective, you'd be on Growth. Eight weeks implementation, get to late June go-live from here. The subscription is 44,000 a year, plus the 12,000 implementation one-off.
- Camille Lefebvre NoneOkay. I think we're ready to move forward.
- Sophie Ling NoneBrilliant. So next step is we'll put together a formal proposal with all the detail: the scope, the timeline, the pricing, the terms. You can review that with Olivier.
- Camille Lefebvre NoneWhen can I see the proposal?
- Sophie Ling NoneI'll send it over by end of this week.
- Camille Lefebvre NoneGreat.
- Anya Petrova NoneAnd if you have any technical questions between now and when you see that, just reach out.
- Camille Lefebvre NoneWill do. Thanks both of you.
- Sophie Ling NoneCheers. Speak soon.