Kingdon Diagnostics / BB-Demo – Proposal
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Kingdon Diagnostics: documents · 2025-08-14 10:45
On 14 Aug 2025 Lewis Kerr presented a £2,934 plus VAT expansion, co-termed to the renewal, wanted by Monday 8 September 2025. Graeme Charlton wants a one-page business case before he decides.
What was said
What this says
Current to 11 Oct 26On 14 Aug 2025 Lewis Kerr presented a £2,934 plus VAT expansion, co-termed to the renewal, wanted by Monday 8 September 2025. Graeme Charlton wants a one-page business case before he decides.
What happened: Lewis Kerr walked Aisha Bukhari and Graeme Charlton through a proposal on 14 Aug 2025 for an expansion of the Growth subscription, wanted in place by Monday 8 September 2025.
Commercial: The expansion is £2,934 plus VAT, a one-off total on a separate order form, co-termed to the renewal. The Growth subscription stays at £42k a year to 5 Jan 2026.
Customer view: Aisha cares about turnaround views per trust and will build the case on that, not on user numbers. Graeme asked for a one-page business case before deciding and expects to sign.
Watch: Lewis said daily use was steady, a touch softer than last quarter. The evidence does not show a decision; the proposal is an open item.
Themes
Current to 9 Oct 26Theme
Growth expansion proposal
Importance
upsell
Sentiment
neutral
Voice
decision-maker
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Lewis Kerr to send the proposal the same day with the contract wording and governance sentence, copied to Kirsty.
- Aisha Bukhari to draft the one-page business case that week.
- Graeme Charlton to decide ahead of Monday 8 September 2025.
Risks
Current to 9 Oct 26- Daily use was described as a touch softer than last quarter, which weakens a user-based case.
- Graeme Charlton has not decided and needs a one-page business case first.
- The expansion is co-termed, so it folds into the renewal conversation for 6 Jan 2026.
Opportunities
Current to 9 Oct 26- A turnaround view per trust matches what Aisha Bukhari values most for her trust reviews.
- A small, one-off expansion alongside the Growth subscription could deepen use before the renewal.
Transcript
Lewis Kerr NoneMorning, Aisha. Can you hear me alright? I've got the little audio bar jumping so I think we're fine.
Aisha Bukhari NoneMorning Lewis, yes, loud and clear. Graeme's just coming in, I can see him in the lobby.
Graeme Charlton NoneMorning both. Sorry, a board paper ran over. I'm here now.- Lewis Kerr NoneNo problem at all. Is it raining up there? It's grey and sticky down here, the sort of August where you can't decide about a jacket.
- Aisha Bukhari NoneBright, actually, which is a minor miracle. The sites are all busy though, so nobody's looking out of the window.
- Graeme Charlton NoneWhat's changed since we last spoke, Lewis? I know there's a proposal. I haven't seen the detail.
- Lewis Kerr NoneRight, so let me confirm what I think you want to buy and by when, and you tell me if I've got it wrong. The expansion we scoped on the Growth subscription, in place by Monday 8 September 2025. Is that still the date in your heads?
- Aisha Bukhari NoneThat's the date I've been working to. I'd like it settled before the contract review with the trust, so there are no surprises for them.
- Graeme Charlton NoneFine. Give me the number first. Then the reasoning.
- Lewis Kerr NoneOf course. To put a number on it, the expansion is £2,934, plus VAT. That is the total for the expansion, one figure, not an annual price, and it's co-termed to your renewal. Your current Growth subscription stays at £41,800 a year and runs to 5 Jan 2026, with renewal on 6 Jan 2026.
- Graeme Charlton NoneSo it doesn't change the £41,800.
- Lewis Kerr NoneNo. The £41,800 is the contracted annual figure and it's what's been invoiced. The expansion sits alongside it. We'd raise it as a separate order form under the existing master agreement.
- Aisha Bukhari NoneMm. What does the contract say about that, though? Does a second order form change any of the service terms on the first one? The trust will ask me, and I'd rather say it with certainty.
- Lewis Kerr NoneGood question, and I won't answer it from memory. The service levels and the terms in the executed order form stay as they are. The new one adds scope and nothing else. I'll send you the wording today so you can read it yourself rather than take my word.
- Aisha Bukhari NoneThank you. That's all I need there, really.
- Graeme Charlton NoneIs that within budget, Aisha?
- Aisha Bukhari NoneIt's small enough that I'd say yes, but the question is what we get for it. What's the return, to use your phrase.
- Graeme Charlton NoneIt's your phrase now, I've lent it to you.
- Lewis Kerr NoneHa. Fair. Let me be straight about usage, because I'd rather you heard it from me. You're licensed for forty users on Growth and the number of people actually in the brain on a typical day is a good deal lower than that. It's steady, a touch softer than last quarter, and I'm not proposing more users on the back of it.
- Aisha Bukhari NoneThat's honest of you. It's the contract managers who use it, and it's a small team. Most of the rest of the business sees the output in the reports rather than logging in.
- Lewis Kerr NoneThat makes sense, and it's a pattern we see. The question for the expansion is whether it makes the thing those contract managers do every week quicker or clearer. If it doesn't, I'd tell you not to buy it.
- Graeme Charlton NoneGood. Let's keep it simple. Show me what the expansion does for the trust reporting.
- Lewis Kerr NoneOkay, I'll share my screen. Tell me when you can see it. It's the proposal document, and I'll go through it page by page and stop wherever you want.
- Aisha Bukhari NoneI can see it. Bit small, can you make it bigger?
- Lewis Kerr NoneBetter? Right. First page is the scope, which you've seen in outline. Second is the commercial summary: the one-off total, the VAT position stated separately, payment on thirty-day terms. Third is the dates. Signature by Monday 8 September 2025, live shortly after.
- Aisha Bukhari NoneCan you go back to the scope? I want to read the second paragraph again.
- Lewis Kerr NoneSure. Take your time.
- Aisha Bukhari NoneRight. That matches what we said at the last conversation. The turnaround views per trust are the bit I care about. If the contract managers can see turnaround before the trust raises it, that's the whole point.
- Graeme Charlton NoneAnd information governance? Where does the data sit?
- Lewis Kerr NoneSame as today. The brain is built and run inside your own Snowflake account, so nothing is copied out to us. The expansion doesn't change that.
- Aisha Bukhari NoneGood. I'll still want that sentence in writing for the trust file. I don't cut corners on that.
- Lewis Kerr NoneI know you don't. I'll put it in the covering note and point to the clause.
- Graeme Charlton NoneWho signs, on our side? I'd expect it to be me, with Aisha's recommendation.
- Aisha Bukhari NoneThat's how it went last time. I review, you sign. I'd like Kirsty in finance to see the invoicing line before it comes to you.
- Lewis Kerr NoneThat's sensible. I'll copy her on the proposal if you give me the go-ahead, and the invoice would follow signature, in the usual way.
- Graeme Charlton NoneDo that. Anything else I should know, Lewis? Any catches?
- Lewis Kerr NoneOnly the one I've already said. It's co-termed, so it ends when your current term ends and the renewal conversation covers everything together. Amara will be in touch about that nearer the time, so it won't land as a surprise.
- Aisha Bukhari NoneGood, that's what I was hoping to hear. No surprises for the trust, and none for us.
- Graeme Charlton NoneThen it's a decent proposal. I need the business case in one page from you, Aisha, and then I'll decide.
- Aisha Bukhari NoneI'll draft it this week. It'll lean on the turnaround reporting and not on user numbers.
- Lewis Kerr NoneThat seems the right way round to me. So, to recap who does what. I send you the proposal today with the contract wording and the governance sentence, copied to Kirsty. Aisha drafts the one-pager. Graeme decides, ahead of Monday 8 September 2025.
- Graeme Charlton NoneAgreed. I'll keep time in my diary for it.
- Aisha Bukhari NoneAgreed from me too. Thanks, Lewis.
- Lewis Kerr NoneThank you both. I'll send that over today. Enjoy the sunshine, Aisha.
- Aisha Bukhari NoneI will, bye for now.
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